Author Topic: Avast causes the new Forza Horizon 5 game to crash to the desktop  (Read 9662 times)

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Offline Leopagne

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #30 on: November 07, 2021, 12:01:58 AM »
Thanks for your patience, Spec8472.

I ran the Support Tool again and generated a new file. I think I had the wrong permissions on the link:

https://drive.google.com/file/d/1NuWpyftJfUuObG1ljqM5kr8xMjxY6abd/view?usp=sharing

The filename is 20211106_2239_WJJJF_4148345845.zip, so the ID is WJJJF.

I also told the app to upload to support if that helps.

Thanks!

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #31 on: November 07, 2021, 10:32:35 AM »
Thank you Leopagne, I got your support package.

I can see you have disabled HW virtualization in troubleshooting settings already. Can you please also create exception for your Forza Horizon 5 game folder?

C:\Program Files\WindowsApps\Microsoft.624F8B84B80_3.405.2.0_x64__8wekyb3d8bbwe

The exception can be created in Avast UI Settings -> Exceptions -> Add Exception

Please retest the game after creating this exception.

Offline lucasfrance

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #32 on: November 07, 2021, 03:53:09 PM »
Same problem here, disabled HW virtualization is not enough, I have whether to put Avast in Passive Mode or Uninstall it to run ForzaHorizon5 on my PC.

The proposed exception doesn't work either, even if I had the ForzaHorizon5.exe file as an exception with its path.

Offline LilJay86

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #33 on: November 07, 2021, 05:45:42 PM »
I have the same Problem.
Disabled HW virtualization and game path exeption.
I must Avast disable all Services and change to Passive Mode to run ForzaHorizon5 on my PC.

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #34 on: November 07, 2021, 08:52:23 PM »
Hello lucasfrance and LilJay86,

Are you using Microsoft Store or Steam version of the game?

Thank you

Offline LilJay86

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #35 on: November 07, 2021, 10:06:44 PM »
Hello lucasfrance and LilJay86,

Are you using Microsoft Store or Steam version of the game?

Thank you

Hi, I´am using Microsoft Store version of Forza Horizon 5.

Offline lucasfrance

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #36 on: November 08, 2021, 04:27:16 AM »
Idem, Microsoft Store version of Forza Horizon 5

Offline matt1314

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #37 on: November 08, 2021, 07:19:55 AM »
Thank you doom2004, can you please try following: disable HW virtualization in Avast troubleshooting settings. Computer reboot is required after modifying this option. After the reboot, test the game please.

I'm using Avast Premium Security (newest version) and this finally helped to get past the PG logo after launching the game (Steam version), thank you so much! I was about to uninstall the program after ages of trying to find a solution. No other game had this issue before.

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #38 on: November 08, 2021, 08:28:47 AM »
Hello,

for users having issues with MS Store version of Forza Horizon 5: Can you please create AV exception for *\ForzaHorizon5.exe and test if it helped?

Settings->General->Exceptions->Add Exception (manually enter string *\ForzaHorizon5.exe )


Thank you
« Last Edit: November 08, 2021, 08:31:39 AM by Spec8472 »

Offline LilJay86

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #39 on: November 08, 2021, 10:34:15 AM »
Hello,

for users having issues with MS Store version of Forza Horizon 5: Can you please create AV exception for *\ForzaHorizon5.exe and test if it helped?

Settings->General->Exceptions->Add Exception (manually enter string *\ForzaHorizon5.exe )


Thank you

Hello, i have set nen Exception for (*\ForzaHorizon5.exe)
The Problem is still there  :(

Offline stephenbye

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #40 on: November 08, 2021, 01:21:24 PM »
Hello,

for users having issues with MS Store version of Forza Horizon 5: Can you please create AV exception for *\ForzaHorizon5.exe and test if it helped?

Settings->General->Exceptions->Add Exception (manually enter string *\ForzaHorizon5.exe )


Thank you

Hi,

I have also tried this but have the same problem.  The game crashes before it even loads.

Thank you.

Offline Spec8472

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #41 on: November 08, 2021, 05:16:55 PM »
Thank you,

we have a fix for Steam version of the game. It will be released in form of micro-update soon. We are still trying to figure out MS Store version of the game.

Offline GARY459

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #42 on: November 09, 2021, 12:14:55 PM »
hi there

before i could get into the game for like 1 minute then it just would crash but when i turned off hw virtulisation it wouldnt be able to get past the playground games screen im on ms store version of fh5 and have put the game folder and .exe as a exception with avast one.

Offline פורת

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #43 on: November 09, 2021, 03:21:29 PM »
MS Store user here. Waiting for a fix. Please update us (:

Offline Aurum

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Re: Avast causes the new Forza Horizon 5 game to crash to the desktop
« Reply #44 on: November 09, 2021, 04:25:45 PM »
Same issue, game crashes on launch. Steam version of the game, Avast on Windows.

I tried a million things, including turning off all Avast shields, and core shields, and adding scan exceptions to steam/x86 and the forza folder, and it would still crash. I then fully uninstalled Avast, and restarted, and the crashing problem went away.

This is pretty ridiculous, the whole point of settings exceptions, is to stop avast from breaking things in that directory. Whats the point if the exceptions you set dont work?