Author Topic: Account charged for no subscription  (Read 1166 times)

0 Members and 1 Guest are viewing this topic.

Offline krystian1234

  • Newbie
  • *
  • Posts: 2
Account charged for no subscription
« on: November 06, 2021, 11:06:22 PM »
Hello, I just been charged £29.99 from avast, even though my account has no subscriptions or payments visible on my account page. I do not want any subscription, I did not sign up for any renewing. I have no order number because I have no subscriptions or previous payments visible on my account page as mentioned before. Before I contact my bank for unauthorised payment, is there anyway I can get this refunded. There isn’t even a UK phone number to call even though they have offices in London?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline krystian1234

  • Newbie
  • *
  • Posts: 2
Re: Account charged for no subscription
« Reply #2 on: November 07, 2021, 12:18:18 PM »
Thanks for replying, but like I said I cannot do a form for a refund, as I have no order number - it’s not visible on my account page at all

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Account charged for no subscription
« Reply #3 on: November 07, 2021, 12:21:19 PM »
You're welcome. Just enter/use 00000000 (Order-ID) and explain it in your request.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0