Author Topic: Avast 4.7 Home cannot update, cannot find file  (Read 3060 times)

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Tipperton

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Avast 4.7 Home cannot update, cannot find file
« on: October 05, 2007, 02:18:42 PM »
I've been using Avast Home for over a year now with no problems until a couple of days ago.

Now I get a message that it was not able to update because a file could not be found.

Log file contents:

Warning.log
Code: [Select]
10/4/2007 4:28:42 PM 1191533322 SYSTEM 580 Function setifaceUpdatePackages() has failed. Return code is 0x00000002, dwRes is 00000002. 
10/4/2007 4:28:43 PM 1191533323 SYSTEM 580 An error has occured while attempting to update. Please check the logs. 
10/5/2007 6:37:45 AM 1191584265 SYSTEM 548 Function setifaceUpdatePackages() has failed. Return code is 0x00000002, dwRes is 00000002. 
10/5/2007 6:37:45 AM 1191584265 SYSTEM 548 An error has occured while attempting to update. Please check the logs.

Setup.log
Code: [Select]
05.10.2007 06:37:44.000 1191584264 general SelectCurrent: unable to find any suitable server in 'main'
05.10.2007 06:37:44.000 1191584264 internet tried 166 servers to get file 'servers.def.vpu', but failed (0x00000002)
05.10.2007 06:37:44.000 1191584264 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03172\onefile, servers.def.vpu, error: 0x00000002
05.10.2007 06:37:45.000 1191584265 package Download servers.def, servers.def.vpu failed with error 0x00000002.
05.10.2007 06:37:45.000 1191584265 package ERROR:GetInetFile, CreateFile( "C:\WINDOWS\TEMP\_av_proI.tm~a03172\dld1.tmp") returned 0x00000002
05.10.2007 06:37:45.000 1191584265 package ERROR:GetInetFile, CreateFile( "C:\WINDOWS\TEMP\_av_proI.tm~a03172\dld1.tmp") returned 0x00000002
05.10.2007 06:37:45.000 1191584265 general InvalidateCurrent: invalidated server 'Download97 AVAST server' from 'main'
05.10.2007 06:37:45.000 1191584265 general SelectCurrent: unable to find any suitable server in 'main'
05.10.2007 06:37:45.000 1191584265 internet tried 1 servers to get file 'servers.def', but failed (0x00000002)
05.10.2007 06:37:45.000 1191584265 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03172\onefile, servers.def, error: 0x00000002
05.10.2007 06:37:45.000 1191584265 package Tried to download servers.def but failed with error 0x00000002.
05.10.2007 06:37:45.000 1191584265 general Err:The system cannot find the file specified.
05.10.2007 06:37:45.000 1191584265 package Transferred files: 0
05.10.2007 06:37:45.000 1191584265 package Transferred bytes: 0
05.10.2007 06:37:45.000 1191584265 package Transfer time: 0 ms
05.10.2007 06:37:45.000 1191584265 file NeedReboot=false
05.10.2007 06:37:45.000 1191584265 general Return code: 0x00000002 [The system cannot find the file specified.]
05.10.2007 06:37:45.000 1191584265 general Stopped: 05.10.2007, 06:37:45

Offline DavidR

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Re: Avast 4.7 Home cannot update, cannot find file
« Reply #1 on: October 05, 2007, 02:41:02 PM »
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

Is this happening shortly after boot ?
Do you have a temp file cleaning tool (like ccleaner) that clears temp files, etc. that also runs on boot ?

Are you able to do a manual update, right click the avast 'a' icon, select Updating, iAVS Update ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Tipperton

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Re: Avast 4.7 Home cannot update, cannot find file
« Reply #2 on: October 06, 2007, 12:59:30 AM »
Try a repair of avast.
Good idea! I'll try that...

Is this happening shortly after boot ?
Yes, it occurs soon after my first boot of the day.

Do you have a temp file cleaning tool (like ccleaner) that clears temp files, etc. that also runs on boot ?
I do have CCleaner set up to run on startup, but.... It's been that way for quite a whle with no problems, and I have it set to not delete temporary files until they are 48 hours old. Just in case, I have just configured CCleaner to exclude the C:\WINDOWS\Temp\_avast4_ directory from cleaning. We'll see if the problem continues.

Are you able to do a manual update, right click the avast 'a' icon, select Updating, iAVS Update ?
Yes, manual updates seem to work.

Offline DavidR

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Re: Avast 4.7 Home cannot update, cannot find file
« Reply #3 on: October 06, 2007, 01:55:13 AM »
I have seen this before where ccleaner is wiping out the temporary files causing a problem with file not found before, as indicated in the error log.

This 48 hour exception should also be better if there are other applications that might hiccup if their files are deleted, but exclusion of the avast temp folder should work.

I'm sure you will let me know if it doesn't ;D

The manual update check was just to confirm that the update process worked.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security