Author Topic: (solved) auto renewal but no subscriptions listed  (Read 1081 times)

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Offline varsha4

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(solved) auto renewal but no subscriptions listed
« on: November 22, 2021, 12:12:06 PM »
Hello,

A few weeks ago my subscription to Avast Premium renewed on my laptop. I can see the subscription and its code on my laptop but when I logged in with both possible email I could have used to sign up, it shows that I have no subscriptions. I cannot even cancel my card used to renew this subscription. I was never sent an order ID so I cannot use the Avast contact. I just want to cancel this subscription, get a refund and remove my card details.
Please let me know what I should do in this case.

Thank you so much.
« Last Edit: November 22, 2021, 03:58:01 PM by varsha4 »

Offline Asyn

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Offline r@vast

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Re: auto renewal but no subscriptions listed
« Reply #2 on: November 22, 2021, 01:56:05 PM »
Hello,

A few weeks ago my subscription to Avast Premium renewed on my laptop. I can see the subscription and its code on my laptop but when I logged in with both possible email I could have used to sign up, it shows that I have no subscriptions. I cannot even cancel my card used to renew this subscription. I was never sent an order ID so I cannot use the Avast contact. I just want to cancel this subscription, get a refund and remove my card details.
Please let me know what I should do in this case.

Thank you so much.

Hi,

Please send me the activation code via PM and I will try to assist you.