Author Topic: Can't connect to VPN (Solved)  (Read 574 times)

0 Members and 1 Guest are viewing this topic.

Offline alfathi1996

  • Newbie
  • *
  • Posts: 2
Can't connect to VPN (Solved)
« on: November 28, 2021, 02:22:05 AM »
I just subscribed to 2months free trial and installed the apps. As I tried to connect to my VPN, I got an error message with the code "MGY9UK". Here is what I have tried:

- restart pc
- reinstall apps
- turn off private network
- turn on private network

(My PC's running windows 11)
« Last Edit: November 30, 2021, 11:35:03 AM by alfathi1996 »

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1997
Re: Can't connect to VPN
« Reply #1 on: November 29, 2021, 04:41:05 PM »
Hi,

Please try to switch to the Mimic protocol (Please open Avast SecureLine VPN and go to Menu > Settings > EXPERIMENTAL > and select "Avast Mimic")
If this does not help, please contact Avast support via: https://support.avast.com/en-ww/contact/paid

Offline alfathi1996

  • Newbie
  • *
  • Posts: 2
Re: Can't connect to VPN
« Reply #2 on: November 30, 2021, 11:33:36 AM »
Thank you! The solution works for me.

Cheers!

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1997
Re: Can't connect to VPN
« Reply #3 on: November 30, 2021, 01:34:48 PM »
Thank you! The solution works for me.

Cheers!

Hi,

Thank you for the confirmation