Author Topic: "Error: Corrupted VPS."  (Read 1774 times)

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Offline BenderIsGreat34

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"Error: Corrupted VPS."
« on: November 28, 2021, 02:45:09 PM »
(I was advised to cross-post here from the Avast Free Antivirus forum)

On 11/15, my free Mac antivirus (entitled "Avast Security" in the app, "Avast Mac Security" in the changelog) updated virus defintions successfully; on 11/27, the Update logged:

"Connecting to repository http://avast.mac.avcdn.net/macosx/avast/vps9
Downloading vps9.lat...
Downloading vps921112714.inf...
Downloading vps921112604.inf...
Downloading vps9_21112604_21112714.dif...
Error: Corrupted VPS.
Error: Installation of new package vps9 failed.
Failed."

No improvement today 11/28:

"Connecting to repository http://avast.mac.avcdn.net/macosx/avast/vps9
Downloading vps9.lat...
Downloading vps921112802.inf...
Downloading vps921112714.inf...
Downloading vps921112800.inf...
Downloading vps9_21112714_21112800.dif...
Downloading vps9_21112800_21112802.dif...
Error: Corrupted VPS.
Error: Installation of new package vps9 failed.
Failed."

...?

Offline ondrej.kolacek

  • Avast team
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  • Posts: 349
Re: "Error: Corrupted VPS."
« Reply #1 on: November 29, 2021, 04:03:07 PM »
Hello,
this is really weird; applying .diff should validate content of the VPS file. Can you please send us support package (https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file) mentioning this thread? We will try to analyse what could be wrong.
Kind regards,
Ondrej Kolacek

Offline BenderIsGreat34

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Re: "Error: Corrupted VPS."
« Reply #2 on: November 29, 2021, 05:15:21 PM »
Thanks -- done.  I did not get a "Your feedback was sent!" dialog, but did get a console message "Submitted report file to streamback", so I assume success....

Funny -- I am so used to going to the web for support that I didn't even think to check the app's menus.  Ah well, next time....

Offline BenderIsGreat34

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Re: "Error: Corrupted VPS."
« Reply #3 on: December 05, 2021, 06:42:14 PM »
I got suspicious that my support package submission failed, so I tried it again while looking at the network monitor, and saw no network activity.  So I thought I'd try uninstalling and reinstalling Avast...and boy, am I suffering remorse:  it won't install!  The exact same package from the exact same dmg I installed before.  Something about "installation script failure".  Here's the console log:

#########################################################################

12/5/21 11:56:48a   Installer[281]   install   Notice   @(#)PROGRAM:Install  PROJECT:Install-596.1
12/5/21 11:56:48a   Installer[281]   install   Notice   @(#)PROGRAM:Installer  PROJECT:Installer-430.1
12/5/21 11:56:48a   Installer[281]   install   Notice   Hardware: MacBook4,1 @ 2.10 GHz (x 2), 6144 MB RAM
12/5/21 11:56:48a   Installer[281]   install   Notice   Running OS Build: Mac OS X 10.6.8 (10K549)
12/5/21 11:56:48a   Installer[281]   install   Notice   Avast Security  Installation Log
12/5/21 11:56:48a   Installer[281]   install   Notice   Opened from: /Users/benderisgreat34/My/Comm/malware/Avast Mac Security/Avast Security.pkg
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + set -e
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + PACKAGE=secureline
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + AVAST_PATH='/Library/Application Support/Avast'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   +++ dirname /var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/SecureLine/Scripts/install.sh
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   ++ dirname /var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/SecureLine/Scripts
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + SECURELINE_STORE_PATH=/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/SecureLine
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + INFO_PLIST_PATH=/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/SecureLine/Info.plist
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + PAYLOAD_DIR=/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/SecureLine/Payload
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + PUBLIC_KEY_FILE=/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/SecureLine/Scripts/install.pem
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + SUPPORT_DIR='/Library/Application Support/AvastSecureLine'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + STORAGE_DIR='/Library/Application Support/AvastSecureLine/update-data'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + TEMP_DIR='/Library/Application Support/AvastSecureLine/tmpInstall'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + SUBMIT_TOOL='/Library/Application Support/Avast/components/submit/com.avast.submit'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + '[' installed == installed -o installed == installedPart ']'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + '[' -d /Applications/AvastSecureLine.app ']'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + exit 1
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + APP_NAME='Avast Passwords'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + APP_PATH='/Applications/Avast Passwords.app'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + AVAST_PATH='/Library/Application Support/Avast'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   +++ dirname /var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/Passwords/Scripts/install.sh
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   ++ dirname /var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/Passwords/Scripts
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + PASSWORDS_STORE_PATH=/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/Passwords
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + INFO_PLIST_PATH=/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/Passwords/Info.plist
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + PAYLOAD_DIR=/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/Passwords/Payload
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + PUBLIC_KEY_FILE=/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/Passwords/Scripts/install.pem
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + SUPPORT_DIR='/Library/Application Support/Avast Passwords'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + CONFIG_DIR='/Library/Application Support/Avast Passwords/config'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + TEMP_DIR='/Library/Application Support/Avast Passwords/tmpInstall'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + '[' installed == installed -o installed == installedPart ']'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + '[' -d '/Applications/Avast Passwords.app' ']'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + exit 1
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + set -e
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   ++ dirname /var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/AOS/Scripts/install.sh
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + SELF_DIR=/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/AOS/Scripts
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + BROWSER_SCRIPTS=("chrome.sh" "firefox.sh" "safari.sh")
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + CONFIG_PATH='/Library/Application Support/Avast/config/browserext.conf'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + case "$1" in
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + for SCRIPT in '${BROWSER_SCRIPTS
  • }'

12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + /var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/AOS/Scripts/chrome.sh supported
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + set -e
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   ++ eval echo '~benderisgreat34'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   +++ echo /Users/benderisgreat34
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + USERS_HOME=/Users/benderisgreat34
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + CHROME_EXTENSIONS_DIR='/Library/Application Support/Google/Chrome/External Extensions'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + AOS_EXTENSION_JSON=gomekmidlodglbbmalcneegieacbdmki.json
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + MIGRATION_CONFIG_PATH='/Library/Application Support/Avast/config/chrome_to_local.conf'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + case "$1" in
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + exit 0
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + /var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-/com.apple.install.QTS1B5Hl/StorePlugin.bundle/Contents/Resources/store/AOS/Scripts/chrome.sh installed
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + set -e
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   ++ eval echo '~benderisgreat34'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   +++ echo /Users/benderisgreat34
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + USERS_HOME=/Users/benderisgreat34
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + CHROME_EXTENSIONS_DIR='/Library/Application Support/Google/Chrome/External Extensions'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + AOS_EXTENSION_JSON=gomekmidlodglbbmalcneegieacbdmki.json
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + MIGRATION_CONFIG_PATH='/Library/Application Support/Avast/config/chrome_to_local.conf'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + case "$1" in
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + '[' -f '/Users/benderisgreat34/Library/Application Support/Google/Chrome/External Extensions/gomekmidlodglbbmalcneegieacbdmki.json' -o -f '/Library/Application Support/Google/Chrome/External Extensions/gomekmidlodglbbmalcneegieacbdmki.json' ']'
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + exit 1
12/5/21 11:56:50a   [0x0-0x13013].com.apple.installer[281]   com.apple.console   Notice   + exit 1
12/5/21 11:56:50a   kernel   kern   Debug   CODE SIGNING: cs_invalid_page(0x1000): p=299[ksadmin] clearing CS_VALID
12/5/21 11:56:50a   kernel   kern   Debug   CODE SIGNING: cs_invalid_page(0x1000): p=300[ksadmin] clearing CS_VALID
12/5/21 11:56:51a   gcapi[298]   com.apple.console   Warning   can_install: 0, reasons 1
12/5/21 11:56:51a   Installer[281]   com.apple.console   Warning   Chrome already installed
12/5/21 11:57:05a   Installer[281]   install   Notice   ================================================================================
12/5/21 11:57:05a   Installer[281]   install   Notice   User picked Standard Install
12/5/21 11:57:05a   Installer[281]   install   Notice   Choices selected for installation:
12/5/21 11:57:05a   Installer[281]   install   Notice      Install: "Avast Security"
12/5/21 11:57:05a   Installer[281]   install   Notice      Install: "Avast Security"
12/5/21 11:57:05a   Installer[281]   install   Notice   ================================================================================
12/5/21 11:57:22a   Installer[281]   install   Notice   Configuring volume "Pile"
12/5/21 11:57:22a   Installer[281]   install   Notice   Free space on "Pile": 159.07 GB (159069315072 bytes).
12/5/21 11:57:22a   Installer[281]   install   Notice   Create temporary directory "/var/folders/HV/HVQoZvZzEDSskfG4Q+wFeU+++TI/-Tmp-//Install.281CQUvQ6"
12/5/21 11:57:22a   Installer[281]   install   Notice   IFPKInstallElement (1 packages)
12/5/21 11:57:27a   installd[384]   install   Critical   PackageKit: ----- Begin install -----
12/5/21 11:57:36a   com.avast.submit[476]   user   Error   Could not stat /Library/Application Support/Avast/submit-data: No such file or directory
12/5/21 11:57:36a   installd[384]   install   Error   PackageKit: Install Failed: PKG: post-install scripts for "com.avast.avast"
Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x1001b43b0 "An error occurred while running scripts from the package “Avast Security”." {
    NSFilePath = "./postinstall";
    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAvast Security\U201d.";
    NSURL = "#avast.pkg -- file://localhost/Users/benderisgreat34/My/Comm/malware/Avast%20Mac%20Security/Avast%20Security.pkg";
    PKInstallPackageIdentifier = "com.avast.avast";
}
12/5/21 11:57:37a   Installer[281]   install   Error   Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
12/5/21 11:57:37a   Installer[281]   install   Notice   IFDInstallController 16F3CB30 state = 7
12/5/21 11:57:37a   Installer[281]   install   Error   Displaying 'Install Failed' UI.
12/5/21 11:57:37a   Installer[281]   install   Error   'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
12/5/21 11:57:37a   Installer[281]   com.apple.console   Warning   The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

#########################################################################

Offline ondrej.kolacek

  • Avast team
  • Sr. Member
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  • Posts: 349
Re: "Error: Corrupted VPS."
« Reply #4 on: December 06, 2021, 10:25:19 AM »
Hello,

You are on MacOS 10.6.  This OS is not supported for several years. While we still release updates for the detection engine, due to the hardware's age we are no longer able to automatically check that it works on these old systems.

It seems that something broke and the VPS can no longer be loaded on 10.6. We are investigating the issue; we will see if we will be able to make it work again or if we will have to abandon these old OSes. This issue is also preventing installation.

Thanks for the report, I will inform you as soon as I get more information.

Kind regards,
Ondrej Kolacek

Offline BenderIsGreat34

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  • *
  • Posts: 5
Re: "Error: Corrupted VPS."
« Reply #5 on: December 06, 2021, 07:32:00 PM »
I will always greatly appreciate Avast for being the only team (that I know) continuing to supply virus definition updates and 12.9 installer to millions around the world who are too intelligent, too environmentally-concious, too frugal, or too poor to pollute the planet dumping perfectly good expensive carbon-intensive 2 GHz 64 bit dual core Intel hardware into the e-waste stream and stripping the planet further for equally-expensive carbon-intensive hardly-better replacements merely because Apple doesn't feel like compiling any more versions of software for it.

https://www.youtube.com/watch?v=rKXE8gFFCTg

If there is anything I can do to help keep it going, please let me know.

Offline ondrej.kolacek

  • Avast team
  • Sr. Member
  • *
  • Posts: 349
Re: "Error: Corrupted VPS."
« Reply #6 on: December 20, 2021, 06:22:39 PM »
Hello,

the VPS should be working again for at least a few days now; sorry that I have taken so long to answer.

Kind regards,
Ondrej Kolacek

Offline BenderIsGreat34

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  • *
  • Posts: 5
Re: "Error: Corrupted VPS."
« Reply #7 on: December 20, 2021, 07:49:41 PM »
Huzzah!  Thank you!  I had no way to tell since I uninstalled and couldn't re-install, but you fixed that too.  Avast rocks!  Merry Xmas!