Author Topic: Wrong Email  (Read 780 times)

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Offline john2255

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Wrong Email
« on: November 30, 2021, 01:22:11 AM »
Hello, I am currently trying the free trial of avast cleanup premium and I mistakenly put the wrong email when I confirmed my subscription with my billing information. I have already tried contacting avast twice by my correct email, but I haven't got any answers back after 4 days, so I am trying here. If anyone could help me to change the subscription to the correct email, please answer this thread.

Offline DavidR

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Re: Wrong Email
« Reply #1 on: November 30, 2021, 02:31:54 AM »
How have you tried, what link, etc. have you tried  ?

Did you try this ?
Sales change order details wrong email address given, etc. - Submit a support ticket https://support.avast.com/en-ww/contact/sales_other_general in your case select the Billing, payment, or license issues option - and then the I need help with a different subscription or billing issue - I would choose the Email option.
« Last Edit: November 30, 2021, 02:43:21 AM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Re: Wrong Email
« Reply #2 on: November 30, 2021, 11:01:59 AM »
Hello, I am currently trying the free trial of avast cleanup premium and I mistakenly put the wrong email when I confirmed my subscription with my billing information. I have already tried contacting avast twice by my correct email, but I haven't got any answers back after 4 days, so I am trying here. If anyone could help me to change the subscription to the correct email, please answer this thread.

Hi,

You had a typo in your email address (*******@gmail.om) It has been fixed.