[Bug-Report] - The first scan runs smooth but a subsequent scan results in an endless loop.
Hi Asyn,
could you please collect logs from your machine and send them over?
We replaced our previous log collector tool with the official Avast Support Tool which is more or less the same however just to make sure here is the process:
- Open Driver Updater - Menu - Settings - Troubleshooting
- Click "Open Support Tool" button at the top
- Confirm the Windows User Access Control dialog to start the tool
- After the initial check click "Next"
- Fill in your email address so we can contact you afterwards if necessary
- Click "Generate" button to start the process
- When everything is finished, send me the File ID displayed in the final screen (see the attached picture) so we can find the right package associated with it
Thank you for your cooperation!