Author Topic: Vista - Avast Free Home edition - Unknown  (Read 21566 times)

Offline igor

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Re: Vista - Avast Free Home edition - Unknown
« Reply #15 on: October 12, 2007, 01:10:22 PM »
Yes, I think the last 2 lines of the avast4.ini file are exactly what he meant.
Thanks.

Offline Vlk

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Re: Vista - Avast Free Home edition - Unknown
« Reply #16 on: October 12, 2007, 01:13:40 PM »
Guys, I tried to do some more experimenting with the Vista clients (fresh install of Vista), and this is what I found out:

- the "avast! Antivirus Service" entry in the firewall exceptions list DOES get created (as far as I can tell - see attached screenshot)
- however, out of the box, the "File and Print Sharing" exception is not checked, and it seems to be required for the communication to actually take place.

So, the solution I have found is to simply enable the File and Print Sharing exception in the Vista firewall, and that's it.

We will try to find out why this is the case (I wasn't aware of the fact that F&PS is used for anything WHS-related in avast) and remove that requirement.


BTW I'm testing this on Vista Business - there's a chance that the firewall presets in the different Vista flavours are different...

Thanks
Vlk
« Last Edit: October 12, 2007, 01:15:56 PM by Vlk »
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Offline billryan_nz

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Re: Vista - Avast Free Home edition - Unknown
« Reply #17 on: October 12, 2007, 01:19:48 PM »
Vlk, re different flavours of Vista, I've done three of my four machines, 2 on Ultimate and one on Home Premium (the one yet to be done is also Home Premium). The behaviour was the same on all three machines- and I anticipate the same on the fourth (which I can't do until the morning).

Bill

Offline billryan_nz

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Re: Vista - Avast Free Home edition - Unknown
« Reply #18 on: October 12, 2007, 01:25:02 PM »
Sorry, Vlk, forgot to mention: File and Printer sharing was already enabled as an exception in my Firewall settings on all machines prior to installation of the client beta yet the behaviour still occurred. By the sound of it, you think it shouldn't have...

Bill

Offline Vlk

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Re: Vista - Avast Free Home edition - Unknown
« Reply #19 on: October 12, 2007, 01:58:36 PM »
So, the firewall exception was NOT created though?
(See the screenshot attached to my previous post - I'm talking about the "avast! Antivirus Service" entry in the Exceptions list).

Thanks
Vlk
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Offline billryan_nz

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Re: Vista - Avast Free Home edition - Unknown
« Reply #20 on: October 12, 2007, 02:12:06 PM »
Correct Vlk. The following was the case in all three machines:

- The file and print sharing exception had already been created in the firewall setting of each client prior to the client beta installation.
- as per previous emails, when installing the client beta, the Avast AV service exception was NOT automatically created - I had to manually create the exception by browsing to the AshServ file (and then restarted the Avast services) as you advised
- I then returned to the Avast tab in the WHS console and refreshed, whereupon the 'unknown' entry was immediately replaced by the active client details.

Bit of a puzzle, eh?!

Bill

Offline Vlk

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Re: Vista - Avast Free Home edition - Unknown
« Reply #21 on: October 12, 2007, 02:28:13 PM »
OK, in this case, can you please

1. delete the exception you have made for ashServ.exe
2. try to run the following tiny tool

http://public.avast.com/~vlk/whs/wftest.exe

and tell me what it says? And also verify if it had created the rule or not...

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline afacciponti

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Re: Vista - Avast Free Home edition - Unknown
« Reply #22 on: October 12, 2007, 07:24:28 PM »
Sorry for not replying, just got back in......

as billryan_nz says setup seems to be the same,

The file and print sharing exception had already been created in the firewall setting prior to installation of beta.

Xp was fine it created the exception.

I run wftest.exe but no changes took place

I have attached a image file for you to see the results

Hope this helps

Offline afacciponti

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Re: Vista - Avast Free Home edition - Unknown
« Reply #23 on: October 12, 2007, 07:35:22 PM »
To answer some of your other questions, if you still want to know?

Yes avast is installed in the default folder! ("C:\Program Files\ALWIL Software\Avast4")
and attached is a copy of the avast4.ini file from my machine i copied it into notepad.

Antonio

Offline billryan_nz

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Re: Vista - Avast Free Home edition - Unknown
« Reply #24 on: October 12, 2007, 09:12:39 PM »
Good morning guys. Sorry, was 3.00am at last post and needed to sleep - which is probably what you're doing now...

My outcome was different to afacciponti (see image file attached) - and positive. Text of wftest was the same but, as you can see, 'avast! Antivirus Service' was added to the list of exceptions (and this computer is again showing as active in the Avast tab on WHS). Have just done this on the Home Premium desktop; will try it on the Ultimate desktop in a few moments (after I've had some breakfast!).

Is it worth noting I made sure I right-clicked wftest and ran as administrator? could that account for the success? (afacciponti: did you do the same?)

Vlk. worth mentioning that I've been an Avast user for years and installed the beta as an update on all machines? (might it work OK if it's a new installation - but not as an update?)

Bill

Offline afacciponti

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Re: Vista - Avast Free Home edition - Unknown
« Reply #25 on: October 12, 2007, 09:35:35 PM »
Yea, should have thought of that thanks billryan_nz .....First time I ran it straight from the desktop nothing changed.

But when i ran it as Administrator it added the service, again the application was the same result.

Also for you to note i am running Windows Vista Ultimate Edition......

I originally updated my existing Avast installation with the beta update, but since it did nothing i reinstalled Avast with the full beta and still nothing happened....so i think its an issue with the way Vista allows things, since nobody is an administrator from the start the installation program has to be written with this in mind.

Antonio
« Last Edit: October 12, 2007, 09:40:24 PM by afacciponti »

Offline billryan_nz

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Re: Vista - Avast Free Home edition - Unknown
« Reply #26 on: October 12, 2007, 09:45:28 PM »
Pleasure, Antonio.

Vlk, just done same on Ultimate desktop and Ultimate laptop - wftest successful on both, added the service on both. Am leaving the last laptop not updated so if you come up with an new client beta updater, we can test it on that.

BTW: very cool being able to do remote scans on all the machines - tested those functions last night and all working fine.

Bill

Offline Vlk

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Re: Vista - Avast Free Home edition - Unknown
« Reply #27 on: October 12, 2007, 09:50:29 PM »
Interesting results... The thing is, the code inside wftest.exe is exactly the same as the one in the avast service itself (I just ripped the code off the service and placed it to a separate test EXE, with some extra console output).

This means that we're probably dealing with a timing issue here. The avast service executes this code during its startup - which is actually quite early in the boot process. It is possible that the firewall service is not yet (fully) initialized and the code fails.

Interesting that I wasn't able to simulate the problem on either of my Vista test machines - but if it's really a timing problem, it may indeed depend on many things (programs loading on startup etc. etc.).

At least we now know what direction to look next...


Thanks so far!
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline swedenguy

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Re: Vista - Avast Free Home edition - Unknown
« Reply #28 on: October 16, 2007, 07:11:13 PM »
I had the same problem with WHS and Vista Home Premium.

I originally had avast on the computer and "upgraded" to the beta

To solve:

Added ashserv to the firewall exception list (still did not see in WHS)
restarted all of the avast services (still did not see in WHS)
Turned on Files Sharing (Bingo!)

Seems like there is a bug in the installer... I downloaded everything today 16-10-07

Josh

Offline Vlk

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Re: Vista - Avast Free Home edition - Unknown
« Reply #29 on: October 17, 2007, 08:25:31 AM »
The beta 2 build (released yesterday) should have the communication part improved.

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

 

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