Author Topic: Stuck On system Junk  (Read 1431 times)

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Offline mjazz

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Stuck On system Junk
« on: December 09, 2021, 02:24:07 AM »
Almost every time I use Avast Cleanup Premium, when it is scanning for system junk it gets stuck at 87%.
There have been times when I have just left it there all night and the next morning it is still in the same place.
Does anyone know of a solution?

Offline Stellarman

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Re: Stuck On system Junk
« Reply #1 on: December 09, 2021, 08:37:47 AM »
Almost every time I use Avast Cleanup Premium, when it is scanning for system junk it gets stuck at 87%.
There have been times when I have just left it there all night and the next morning it is still in the same place.
Does anyone know of a solution?

Hi,

First of all let me sincerely apologize for all troubles associated with usage of our product.
This is not intentional behavior.

When it comes to system junk features we did quite a lot of changes to improve the overall performance and stability of it so I would recommend waiting for the new version which should go out sometime next week and then give it another try.
If the problem persists we will take a look at it.

Thank you.

Offline mjazz

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Re: Stuck On system Junk
« Reply #2 on: December 15, 2021, 07:52:03 PM »
Thank you for responding to my query.

Offline Stellarman

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Re: Stuck On system Junk
« Reply #3 on: December 16, 2021, 10:32:33 AM »
Thank you for responding to my query.

Hi,

You are more than welcome.

However I would like to know whether you already got the new version (Avast Cleanup 21.4.11223.5728, you can check it in Menu -> About) and if so whether it resolved your problem?
If not then please let me know and we will take a look at it.

Thank you