Virus... please help

[Lisandro]

Sorry, I can't understand the logs.
Indeed Microsoft support is needed. Maybe you can redirect their support team to the posts here.
I know... MS support is very weak, late and terrible... But, after all, these are their software, their updates, their logs... Sorry, I'm lost here.

[tryan21]

Ok well thanks for your help anyway.

Just to give you a little update I tried a program called dial-a-fix that I found after a lot of research and got the updates to install without any horrible system problems. But, everything still wasn't right. When I restarted I got a few error messages from Avast!, COMODO, and it seemed like there was no internet connection (although there was). Avast! gave me error 10050...

But anyway, I will try with Microsoft and thank you for trying.

[mauserme]

Since you had to use some potentially infected restore points would you mind posting one more HJT log.  I don't think there will be any active infection but I want to make sure no stray registry entries came back.

[tryan21]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:06:44 PM, on 11/6/2007
Platform: Windows XP SP2, v.2096 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2096)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\a-squared Free\a2service.exe
C:\WINDOWS\system32\atievxx.exe
C:\Program Files\Comodo\CBOClean\BOCORE.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_FATIALA.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Comodo\Firewall\CPF.exe
C:\PROGRA~1\Comodo\CBOClean\BOC425.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://mirs.peoplepc.com/?offername=PeoplePC Security Plus&userName=wettgremlin_91&firstName=Paul&qs=FHJBFDPGOIDNEHCKGLPAMFEOHAHECKGJLJLGBLNIBMDACKJIIDMFELKDOIDHHMMFCIBGIPPPFFKGBGKMOHJIIFIGHFPJEGAGPNMHLFBKINPKMLBBAEEEJJKDJALCPBCP|MMCNNMBFDGNMCNOPADEEAAGOBAFDF
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [EPSON Stylus CX5800F Series] C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\E_FATIALA.EXE /P27 "EPSON Stylus CX5800F Series" /O6 "USB001" /M "Stylus CX5800F"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - HKLM\..\Run: [BOC-425] C:\PROGRA~1\Comodo\CBOClean\BOC425.exe
O4 - HKCU\..\Run: [P2kAutostart] C:\Documents and Settings\Tara & Paul\My Documents\P2kCommanderV330\P2kAutostart.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://mirs.peoplepc.com/?offername=PeoplePC Security Plus&userName=wettgremlin_91&firstName=Paul&qs=FHJBFDPGOIDNEHCKGLPAMFEOHAHECKGJLJLGBLNIBMDACKJIIDMFELKDOIDHHMMFCIBGIPPPFFKGBGKMOHJIIFIGHFPJEGAGPNMHLFBKINPKMLBBAEEEJJKDJALCPBCP|MMCNNMBFDGNMCNOPADEEAAGOBAFDF
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1193180590097
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1187926666522
O16 - DPF: {F137B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://cvs.pnimedia.com/upload/activex/v2_0_0_10/PCAXSetupv2.0.0.10.cab?
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

--
End of file - 7594 bytes

[mauserme]

I've been trying to find an easy fix for that failing update but I'm just not.  Seems like a common problem but its beyond my ability to fix 

Well, the HJT log looks clean .......

[oldman]

Hi

May I suggest this site? The link to the forum is in the column on the left.

http://aumha.org/

[tryan21]

I've been trying to find an easy fix for that failing update but I'm just not.  Seems like a common problem but its beyond my ability to fix 

Well, the HJT log looks clean .......

Maybe you can help me with this... I've been on a Windows community forum and they told me to do a few things. I've done everything they've told me to except one thing I can't figure out. this is what they told me 

It may say "Install is not needed since Windows Update Agent is already installed."  If so, then run the exe with the command line switch /wuforce, like this:
WindowsUpdateAgent30-x86.exe /wuforce
to force the install.

How and where do I run the exe with the /wuforce? I don't know where I put the command line. I know this forum has nothing to do with all this, but they won't tell me how to do it even though I've asked about 3 times. and you guys have always been prompt to helping me when I can't figure something out. 

[mauserme]

That probably means to open a command window (click Start>Run  Type "cmd without the quotes and hit Enter) and issue the command from there.

But could you post a link to that thread so I can make sure I'm telling you the correct thing?

[tryan21]

The forum is weird and hard to link to, but here I think this will work:
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&mid=f6fb943a-97c2-4695-81f6-7475542572a2

[oldman]

I've been trying to find an easy fix for that failing update but I'm just not.  Seems like a common problem but its beyond my ability to fix 

Well, the HJT log looks clean .......

Maybe you can help me with this... I've been on a Windows community forum and they told me to do a few things. I've done everything they've told me to except one thing I can't figure out. this is what they told me 

It may say "Install is not needed since Windows Update Agent is already installed."  If so, then run the exe with the command line switch /wuforce, like this:
WindowsUpdateAgent30-x86.exe /wuforce
to force the install.

How and where do I run the exe with the /wuforce? I don't know where I put the command line. I know this forum has nothing to do with all this, but they won't tell me how to do it even though I've asked about 3 times. and you guys have always been prompt to helping me when I can't figure something out. 

I followed your link, (never liked that layout)

Click start button, click run

on the box that apears, use the browse function to locate the file WindowsUpdateAgent30-x86.exe , click on that file and click open. The file should now appear in the box. Add to the end of the file name in the box, a space then type /wuforce Click run.

The command line mauserme gave you should do the same thing.

[mauserme]

Click start button, click run

on the box that apears, use the browse function to locate the file WindowsUpdateAgent30-x86.exe , click on that file and click open. The file should now appear in the box. Add to the end of the file name in the box, a space then type /wuforce Click run.

Pretty much equivalent, but I would go with oldman's in this case 

It will be easier.

[tryan21]

Thanks so much!

[oldman]

  You're welcome. Are the updates working now?