Author Topic: [BUG] Avast Cleanup Consuming More RAM in each junk scan!  (Read 1945 times)

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Offline פורת

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[BUG] Avast Cleanup Consuming More RAM in each junk scan!
« on: December 14, 2021, 02:25:32 PM »
This issue started to occur using the latest version of Avast Cleanup. Each Junk Scan Avast Cleanup Consumes more and more RAM and never reducing as can be seen in the video.

This image was taken 3 minutes after the Avast Cleanup software has been closed and still consuming the same amount of RAM.
Each junk scan that you make will just increase it more and more without reducing it after the scan finished or after closing the Avast Cleanup program.

Video Link: https://www.youtube.com/watch?v=R3PYzeiUZxY

« Last Edit: December 14, 2021, 05:09:11 PM by Stellarman »

Offline Asyn

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Re: [BUG] Avast Cleanup Consuming More RAM in each junk scan!
« Reply #1 on: December 14, 2021, 04:41:22 PM »
I have the same problem. Did you find a way to fix that?

Hi,

First of all let me sincerely apologize for all troubles associated with usage of our product.
This is not intentional behavior.

Thank you for reporting this issue. We already discovered it as well during our internal testing and we are working on a fix which will be released in January 2022.
Until then we apologize for further complications while using our product.
W8.1 [x64] - Avast PremSec 22.5.7216.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Stellarman

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Re: [BUG] Avast Cleanup Consuming More RAM in each junk scan!
« Reply #2 on: December 14, 2021, 05:09:16 PM »
This issue started to occur using the latest version of Avast Cleanup. Each Junk Scan Avast Cleanup Consumes more and more RAM and never reducing as can be seen in the video.

This image was taken 3 minutes after the Avast Cleanup software has been closed and still consuming the same amount of RAM.
Each junk scan that you make will just increase it more and more without reducing it after the scan finished or after closing the Avast Cleanup program.

Video Link: https://www.youtube.com/watch?v=R3PYzeiUZxY

Hi,

First of all let me sincerely apologize for all troubles associated with usage of our product.
This is not intentional behavior.

Thank you for reporting this issue. We already discovered it as well during our internal testing and we are working on a fix which will be released in January 2022.
Until then we apologize for further complications while using our product.

Offline elvisabwa

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Re: [BUG] Avast Cleanup Consuming More RAM in each junk scan!
« Reply #3 on: December 24, 2021, 07:23:19 PM »
I would also like you to add an option of deleting widows old folder when an upgrade occurs. Elvis.

Offline reemp91

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Re: [BUG] Avast Cleanup Consuming More RAM in each junk scan!
« Reply #4 on: January 16, 2022, 12:46:29 PM »
This issue started to occur using the latest version of Avast Cleanup. Each Junk Scan Avast Cleanup Consumes more and more RAM and never reducing as can be seen in the video.

This image was taken 3 minutes after the Avast Cleanup software has been closed and still consuming the same amount of RAM.
Each junk scan that you make will just increase it more and more without reducing it after the scan finished or after closing the Avast Cleanup program.

Video Link: https://www.youtube.com/watch?v=R3PYzeiUZxY

Hi,

First of all let me sincerely apologize for all troubles associated with usage of our product.
This is not intentional behavior.

Thank you for reporting this issue. We already discovered it as well during our internal testing and we are working on a fix which will be released in January 2022.
Until then we apologize for further complications while using our product.

Are you still planning to release a fix?

Offline Asyn

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Re: [BUG] Avast Cleanup Consuming More RAM in each junk scan!
« Reply #5 on: January 16, 2022, 12:58:44 PM »
Are you still planning to release a fix?
Afaik, yes.

Edit: I just checked and got updated to build 11260 on beta-channel.
« Last Edit: January 16, 2022, 02:03:09 PM by Asyn »
W8.1 [x64] - Avast PremSec 22.5.7216.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Stellarman

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Re: [BUG] Avast Cleanup Consuming More RAM in each junk scan!
« Reply #6 on: January 17, 2022, 05:23:35 PM »
This issue started to occur using the latest version of Avast Cleanup. Each Junk Scan Avast Cleanup Consumes more and more RAM and never reducing as can be seen in the video.

This image was taken 3 minutes after the Avast Cleanup software has been closed and still consuming the same amount of RAM.
Each junk scan that you make will just increase it more and more without reducing it after the scan finished or after closing the Avast Cleanup program.

Video Link: https://www.youtube.com/watch?v=R3PYzeiUZxY

Hi,

First of all let me sincerely apologize for all troubles associated with usage of our product.
This is not intentional behavior.

Thank you for reporting this issue. We already discovered it as well during our internal testing and we are working on a fix which will be released in January 2022.
Until then we apologize for further complications while using our product.

Are you still planning to release a fix?

Hello,

I apologize for a longer "radio silence" however we have it fixed already and this update will go out most likely at the beginning of next week.
I will keep you updated here on the forum. If you check the main product board https://forum.avast.com/index.php?board=63.0 regularly you should see the new version on top when released.

Thank you and have a nice day.