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Author Topic: I cant start Avast Service.  (Read 8558 times)

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1neurona

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I cant start Avast Service.
« on: October 22, 2007, 02:27:29 AM »
I try a lot of suggestion.
Start manuality de avast Service... and notingh.
Install.. repair.. Uninstal.. reinstal.. and same problem: Avast Services isnt runnign.
Also i receive an Windows XP Message: "Erro 108".
If a Avast Problem .. or a WIndows XP problem?
Thanks for any help.
 ::)
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Offline Lisandro

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Re: I cant start Avast Service.
« Reply #1 on: October 22, 2007, 03:15:48 AM »
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

If this does not help, can you uninstall / boot / install / boot again?

Do you have any other antivirus installed in your computer?
Did you have in the past? Which one?
Do you use a firewall? Which one?

Also, take a look into Administrative Tools > Services
and see how the four avast services are set to start (automatically or manual).
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1neurona

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Re: I cant start Avast Service.
« Reply #2 on: October 22, 2007, 02:13:54 PM »
Can you try to repair your installation?
Yes. and reboot again and nothing.
Then install and reinstall and nothing: every time the Avast service appear "Disabled".

I change my version of avast: from spanish versión to english  version and still the same problem.


Do you have any other antivirus installed in your computer?

Nop. Using Avast for 3 or 4 years.

Do you use a firewall? Which one?
No. I not use any one.


Also, take a look into Administrative Tools > Services

They are set "Disable". If I do it automatically, sometimes starts and other Windows XP get the error message: "Error 108".
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Iso-G

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Re: I cant start Avast Service.
« Reply #3 on: October 22, 2007, 03:44:12 PM »
Hello 1neurona,
Did you read this official page :
Technical Support
http://www.avast.com/eng/technical_support.html

I think you should disclose info in detail to have advice from evangelists, e.g OS, the version of avast! and VPS, the lang of OS & avast!, some snapshot of the errer messages...
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Offline Lisandro

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Re: I cant start Avast Service.
« Reply #4 on: October 22, 2007, 04:17:37 PM »
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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1neurona

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Re: I cant start Avast Service.
« Reply #5 on: October 23, 2007, 01:39:45 AM »

21.10.2007   19:36:02.000   1193002562   general   Cmdline: /sfx /sfxstorage "C:\DOCUME~1\GONX\CONFIG~1\Temp\_av_sfx.tm~a01572"  /srcpath "E:\Downloads\AVAST"
21.10.2007   19:36:02.000   1193002562   general   DldSrc set to sfx
21.10.2007   19:36:02.000   1193002562   general   Old version: ffffffff (-1)
21.10.2007   19:36:02.000   1193002562   general   Install check: SetupVersion does NOT exist
21.10.2007   19:36:02.000   1193002562   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
21.10.2007   19:36:02.000   1193002562   registry   Get registry: Software\Microsoft\Internet Explorer\Version=7.0.5296.0
21.10.2007   19:36:02.000   1193002562   general   Operation set to INST_OP_INSTALL
21.10.2007   19:36:02.000   1193002562   general   GUID: ff904c95-e7b3-4a46-8263-e926fd47abd1
21.10.2007   19:36:02.000   1193002562   general   SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
21.10.2007   19:36:02.000   1193002562   package   GetPackages - set proxy for inet
21.10.2007   19:36:03.000   1193002563   internet   SYNCER: Type: use IE settings
21.10.2007   19:36:03.000   1193002563   internet   SYNCER: Auth: another authentication, use WinInet
21.10.2007   19:36:11.000   1193002571   package   Load C:\DOCUME~1\GONX\CONFIG~1\Temp\_av_sfx.tm~a01572\prod-av_pro.vpu
21.10.2007   19:36:11.000   1193002571   package   LatestPartInfo: jrog = jrog-15
21.10.2007   19:36:11.000   1193002571   package   LatestPartInfo: news = news-4b
21.10.2007   19:36:11.000   1193002571   package   LatestPartInfo: program = prg_av_pro-413
21.10.2007   19:36:11.000   1193002571   package   LatestPartInfo: setup = setup_av_pro-413
21.10.2007   19:36:11.000   1193002571   package   LatestPartInfo: vps = vps-77301
21.10.2007   19:36:11.000   1193002571   package   Part prg_av_pro-413 was set to be installed
21.10.2007   19:36:11.000   1193002571   package   Part vps-77301 was set to be installed
21.10.2007   19:36:11.000   1193002571   package   Part news-4b was set to be installed
21.10.2007   19:36:11.000   1193002571   package   Part setup_av_pro-413 was set to be installed
21.10.2007   19:36:11.000   1193002571   package   Part jrog-15 was set to be installed
21.10.2007   19:36:11.000   1193002571   package   FilterOutExistingFiles: 144 & 0 = 144
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setif_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setif_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setup_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setup_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_core-3bf.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_core-3bf.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_dll409-16b.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_dll409-16b.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_hlp409-2d0.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_hlp409-2d0.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_skins-13.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_skins-13.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: avscan-2c1.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: avscan-2c1.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: winsys-2.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: winsys-2.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: winsysgui-2.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: winsysgui-2.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: vps-77300.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: vps-77300.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: vpsm-77301.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: vpsm-77301.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: news409-32.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: news409-32.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: jrog-15.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: jrog-15.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   FilterOutExistingFiles: 144 & 0 = 144
21.10.2007   19:36:11.000   1193002571   package   FilterOutExistingFiles: 143 & 0 = 143
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setif_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setif_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setup_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setup_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_core-3bf.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_core-3bf.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_dll409-16b.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_dll409-16b.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_hlp409-2d0.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_hlp409-2d0.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_skins-13.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_skins-13.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: avscan-2c1.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: avscan-2c1.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: winsys-2.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: winsys-2.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: winsysgui-2.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: winsysgui-2.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: vps-77300.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: vps-77300.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: vpsm-77301.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: vpsm-77301.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: news409-32.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: news409-32.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: jrog-15.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: jrog-15.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   FilterOutExistingFiles: 143 & 0 = 143
21.10.2007   19:36:11.000   1193002571   package   FilterOutExistingFiles: 144 & 0 = 144
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setif_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setif_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setup_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: setup_av_pro-413.vpu - not okay
21.10.2007   19:36:11.000   1193002571   package   IsFullOkay: av_pro_core-3bf.vpu - not okay

(i dont know if was 100 or 150.. but this is all what say the Setup.log file).
 ;)
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Offline Lisandro

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Re: I cant start Avast Service.
« Reply #6 on: October 23, 2007, 01:45:19 AM »
This seems to be the beginning and not the end of the log...
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1neurona

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Re: I cant start Avast Service.
« Reply #7 on: October 23, 2007, 01:59:09 AM »
Check The attach please. :)
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Offline Lisandro

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Re: I cant start Avast Service.
« Reply #8 on: October 23, 2007, 02:20:08 AM »
Can you test downloading servers.def from here: http://files.avast.com/iavs4x/servers.def
Save it to C:\Program Files\Alwil Software\Avast4\setup folder (overwriting the file there).
Start the update again.

But I'm not sure this is the (only) problem. Your log seems ok.
Are you using avast Home and seems to be registered it correctly. Am I right?
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1neurona

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Re: I cant start Avast Service.
« Reply #9 on: October 23, 2007, 02:45:58 AM »
Information about current update:
Total time: 58 s

- Vps: Updated
  (previous version: 000783-0, updated version: 000783-1)

Server: download85.avast.com (75.126.120.194)
Downloaded files: 6 (9,44 KB)
Download time: 5 s


Yes.. i got Avast Home and its correctly registered.
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Offline Lisandro

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Re: I cant start Avast Service.
« Reply #10 on: October 23, 2007, 03:02:53 AM »
How are set your avast! services?
Start > Control Panel > Administrative Tools > Services

I suppose you have to have four avast! services:

C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner service)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner service)

The two first of them should be Automatic loaded and the two last Manually loaded.
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1neurona

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Re: I cant start Avast Service.
« Reply #11 on: October 23, 2007, 03:19:09 AM »
Creo que en español me va a entender mejor.
Los 4 los tengo que iniciar manualmente ya que no inician.
Cuando quiero iniciar uno me sale el error que mencionaba arriba, y que figura en la imagen adjunta.
Por lo tanto, Avast! no inicia ni me protege.

I think that the Spanish will understand me better.
The 4, I have to manually start since not originate.
When I start I get an error that mentioned above, which appears in the picture attached.
Therefore, Avast! Do not start nor protects me.
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Offline Lisandro

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Re: I cant start Avast Service.
« Reply #12 on: October 23, 2007, 03:30:27 AM »
Did you check this option in the Program settings?

Remember that
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner service)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner service)
should be set to manual and not automatic.
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1neurona

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Re: I cant start Avast Service.
« Reply #13 on: October 23, 2007, 04:11:27 AM »
   
Now it works well. I restart the PC and works.   (dunno what happen but work...)
I hope that tomorrow remain the same.
 :)
Thanks very much for you time.    
Muito obrigado.  ;)
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Offline Lisandro

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Re: I cant start Avast Service.
« Reply #14 on: October 23, 2007, 01:04:48 PM »
Quote from: 1neurona on October 23, 2007, 04:11:27 AM
Muito obrigado.  ;)
You're welcome.
Feel free to come back any time you need help or want to share experiences.
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