VPN doesn't connect to any server

[richtel]

Running Win10 Pro, Avast One 21.11.2500, VPN module 5.14.5808 (latest versions as far as I can tell). Paid subscription.

Network is fine, Internet access is good. No other AV or VPN connections installed.

No matter which VPN endpoint is selected, it won't connect- the slider just goes back to red. Anyone else seeing this?

[r@vast]

Running Win10 Pro, Avast One 21.11.2500, VPN module 5.14.5808 (latest versions as far as I can tell). Paid subscription.

Network is fine, Internet access is good. No other AV or VPN connections installed.

No matter which VPN endpoint is selected, it won't connect- the slider just goes back to red. Anyone else seeing this?

Hi,

Please go to - Explore > Firewall > Open Firewall > under "Connected to" change it to "Trusted"
If the issue persists, try to repair Avast one - Account> Settings> Troubleshoot> "Repair Avast One"

If that does not help, please contact Avast Support via https://support.avast.com/en-gb/contact/paid_pc_avast-one
 

[richtel]

Thanks very much for the ideas- unfortunately it was already set on 'trusted' (toggle tried) and resetting the app didn't solve the VPN issue. I'll reach out to support.

[richtel]

Just by way of update, just for kicks after logging the issue with Support, I tried totally uninstalling, rebooting, ensuring Windows Defender was happy, then reinstalling Avast One.

Lo and behold, VPN now works perfectly to any endpoint I choose. Happy days!

[r@vast]

Just by way of update, just for kicks after logging the issue with Support, I tried totally uninstalling, rebooting, ensuring Windows Defender was happy, then reinstalling Avast One.

Lo and behold, VPN now works perfectly to any endpoint I choose. Happy days!

Thank you for the update.