Hi,
I've got a friend that I'm trying to help. She's running XP Pro 64bit and has been running Avast! Home Edition for well over a year with no probs. She just updated the program last night, and when it was done, it said it had to restart the computer. So she clicked "OK" and promptly went off to bed, thinking it would just restart and she'd get on with things in the morning.
This morning, she comes in to find a solid blue screen. No Windows XP. And when she reboots, it runs through the POST, and then goes into a solid blue screen and freezes. I've let it sit for hours. It's frozen. I suspect there is something wrong in the Windows installation now.
XP 64bit does not have the "safe mode" boot option.
So I am kind of stuck.
Does anyone have any ideas on how to get this repaired?
Thanks,
Bill