Windows Explorer and Avast crash

[FerociousKat]

hello!

 i'm new to the forum and this whole virus solving thing... so pleeease bear with me (i know you hear this alot - sorry).

anyway, the problem:

when i start windows or avast i get this message:
 "Windows Explorer (in second case: Virus Checker) has encountered a problem and needs to close."

i can leave the window open and everything functions normally, if i send an error report both close and restart.

in both cases in the error details i get a modname to be sproxy.dll. i ran virus total scan online and a couple of programs identified it as malware or suspicious (panda, symantec, antivir, dr.web...)

how can i resolve this issue?

thank you all in advance!
kat
 
 

[Lisandro]

Can you submit the file to JOTTI or VirusTotal and let us know the result.

Can you expand the error message and copy&past the content of the error message here?

[FerociousKat]

this is what virus total gives me:

Antivirus Version Last Update Result
AhnLab-V3 2007.11.3.0 2007.11.02 -
AntiVir 7.6.0.30 2007.11.04 HEUR/Malware
Authentium 4.93.8 2007.11.03 -
Avast 4.7.1074.0 2007.11.04 -
AVG 7.5.0.503 2007.11.04 -
BitDefender 7.2 2007.11.04 -
CAT-QuickHeal 9.00 2007.11.03 -
ClamAV 0.91.2 2007.11.04 -
DrWeb 4.44.0.09170 2007.11.04 Trojan.Proxy.2360
eSafe 7.0.15.0 2007.10.28 -
eTrust-Vet 31.2.5264 2007.11.02 -
Ewido 4.0 2007.11.04 -
FileAdvisor 1 2007.11.04 -
Fortinet 3.11.0.0 2007.10.19 -
F-Prot 4.4.2.54 2007.11.03 W32/Heuristic-170!Eldorado
F-Secure 6.70.13030.0 2007.11.04 -
Ikarus T3.1.1.12 2007.11.04 -
Kaspersky 7.0.0.125 2007.11.04 -
McAfee 5155 2007.11.02 -
Microsoft 1.2908 2007.11.04 -
NOD32v2 2636 2007.11.03 -
Norman 5.80.02 2007.11.02 -
Panda 9.0.0.4 2007.11.04 Suspicious file
Prevx1 V2 2007.11.04 -
Rising 20.16.62.00 2007.11.04 -
Sophos 4.23.0 2007.11.04 -
Sunbelt 2.2.907.0 2007.11.02 -
Symantec 10 2007.11.04 Hacktool.Proxy
TheHacker 6.2.9.110 2007.10.27 -
VBA32 3.12.2.4 2007.11.03 -
VirusBuster 4.3.26:9 2007.11.03 -
Webwasher-Gateway 6.6.1 2007.11.02 Heuristic.Malware
Additional information
File size: 3144 bytes
MD5: 9b0f56e8386bf5eb07a99bbf693e619a
SHA1: d894754b0ef4460d21eb3aa5f5424952d0692c90



error report comin up...

[Lisandro]

Difficult to say but it does not seem to be infected.
It's crashing avast for other reason, not because it's infected. At least it seems so.

[FerociousKat]

i rebooted the comp but it doesn't give me the error message again so i can't post it..
i guess i'll try later on

thanks

[Lisandro]

Nevermind... hope it's a transitory problem.
Welcome to avast forums.

[FerociousKat]

i get this error as well... with my dvd progam

AppName: windvd.exe    AppVer: 4.0.11.96    ModName: ivivid~1.ocx
ModVer: 4.0.11.96    Offset: 0001d3e8

[FerociousKat]

here's avast error:

AppName: ashsimpl.exe    AppVer: 4.7.1043.0    ModName: sproxy.dll
ModVer: 0.0.0.0    Offset: 000010d4

that shows up...but i can still operate avast as usual...

same error comes up with windows explorer too

[FerociousKat]

AppName: explorer.exe    AppVer: 6.0.2900.3156    ModName: sproxy.dll
ModVer: 0.0.0.0    Offset: 000010d4

[Vlk]

Do you have any idea what sproxy.dll belongs to? (it's not part of avast...).
What folder does it reside in?
Can you try e.g. renaming it?

Cheers
Vlk

[FerociousKat]

it resides in the windows/system32 folder...
i'll try. thanks