Author Topic: Quarantine Bug  (Read 1231 times)

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Offline Heewoon

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Quarantine Bug
« on: December 22, 2021, 02:22:38 AM »
I don't know why this is happening but I need some help.
This does not always happen, if this happens I reboot and it gets normal usually(at least until now).
If I go to Avast One Quarantine page, and click 'add threat', well it does nothing. Usually a dialog box with selecting a file appears, but this time it doesn't appear.
Before, If I rebooted, this got fixed. I'm just going to reboot now-
Does anyone know why this happens?
Hope this bug gets fixed, though.
Windows 11, Avast Free Antivirus. Avast One => Avast Free Antivirus. Currently using Avast Free. Antiviruses: Windows Defender => Avast One(WinDefender deactivated) => Avast One uninstall => WinDefender was activated again => Avast Free Antivirus

Offline r@vast

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Re: Quarantine Bug
« Reply #1 on: December 22, 2021, 01:00:24 PM »
I don't know why this is happening but I need some help.
This does not always happen, if this happens I reboot and it gets normal usually(at least until now).
If I go to Avast One Quarantine page, and click 'add threat', well it does nothing. Usually a dialog box with selecting a file appears, but this time it doesn't appear.
Before, If I rebooted, this got fixed. I'm just going to reboot now-
Does anyone know why this happens?
Hope this bug gets fixed, though.

Not able to reproduce on my side.
Please try to repair it ( Account> Settings> Troubleshoot> "Repair Avast One")

Offline Heewoon

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  • Posts: 59
  • Staying safe from malware with Avast
Re: Quarantine Bug
« Reply #2 on: December 23, 2021, 12:42:37 PM »
I don't know why this is happening but I need some help.
This does not always happen, if this happens I reboot and it gets normal usually(at least until now).
If I go to Avast One Quarantine page, and click 'add threat', well it does nothing. Usually a dialog box with selecting a file appears, but this time it doesn't appear.
Before, If I rebooted, this got fixed. I'm just going to reboot now-
Does anyone know why this happens?
Hope this bug gets fixed, though.

Not able to reproduce on my side.
Please try to repair it ( Account> Settings> Troubleshoot> "Repair Avast One")
But I don't really know if it's serious..
If I reboot it is all normal.
Though thanks for your advice.
I am planning to uninstall One and install Avast Free Antivirus.
Windows 11, Avast Free Antivirus. Avast One => Avast Free Antivirus. Currently using Avast Free. Antiviruses: Windows Defender => Avast One(WinDefender deactivated) => Avast One uninstall => WinDefender was activated again => Avast Free Antivirus