Author Topic: Avast not automatically updating  (Read 2209 times)

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albatross83

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Avast not automatically updating
« on: November 05, 2007, 05:40:20 PM »
I'm running Avast 4.7 Professional on Vista Ultimate 64, and Avast doesn't appear to be automatically updating.  I've double checked that Auto Update is enabled, I've set "Always connected," and I've tried both "No proxy," and "Auto Detect," and I see nothing relevant in the Avast logs nor my firewall logs.  It works fine on both my XP laptop, and my Vista 32 system, and while I strongly doubt my firewall is to blame (especially since manual updates work fine), I'm loathe to disable it for any extended period of time.  Any advise is appreciated!
« Last Edit: November 05, 2007, 06:23:55 PM by albatross83 »

Offline Lisandro

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Re: Avast not automatically updating
« Reply #1 on: November 05, 2007, 05:52:03 PM »
Please, post the last 150-200 lines of avast log:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

avast checks if there is an available connection each 40 seconds.
If there isn't, wait more 40 seconds to check. Checking does not take more than one second and, of course, does not use the Internet band.
If there is a connection, check for an update. If there is not any new file to download, wait 4 hours to start checking again. If there is an available update, start it and install it. Again, wait 4 hours to check the next time.
Some of this settings could be configurated different, I posted the default values of the avast4.ini file.

The program updates are released but to avoid excessive load on the servers the auto update check happens randomically every 7 days and it's not checking every time you connect to the Internet as with the iAVS checks. Every avast installation has a unique, randomly generated GUID ("general unique identifier") associated with it (it is generated during installation). This ID is random, but fixed. They use this value to determine when the updater pops up on YOUR machine, i.e., the program already knows that the update is there, but it won't tell you until it's your turn.
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albatross83

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Re: Avast not automatically updating
« Reply #2 on: November 05, 2007, 06:03:05 PM »
The last 200 lines are basically useless as they contain all the data from the manual update I just performed, along with several subsequent manual update tests.  Suffice it to say that there are gaps of days (not seconds or minutes) between previous entries. 

Example:
Quote
13.10.2007   14:51:08.000   1192251068   package   Part prg_av_pro-413 is installed
13.10.2007   14:51:08.000   1192251068   package   Part vps-78002 is installed
13.10.2007   14:51:08.000   1192251068   package   Part news-4b is installed
13.10.2007   14:51:08.000   1192251068   package   Part setup_av_pro-413 is installed
13.10.2007   14:51:08.000   1192251068   package   Part jrog-1a is installed
13.10.2007   14:51:08.000   1192251068   general   Old version: 413 (1043)
13.10.2007   14:51:12.000   1192251072   package   Transferred files: 0
13.10.2007   14:51:12.000   1192251072   package   Transferred bytes: 0
13.10.2007   14:51:12.000   1192251072   package   Transfer time: 0 ms
13.10.2007   14:51:12.000   1192251072   file   NeedReboot=false
13.10.2007   14:51:12.000   1192251072   general   Return code: 0x20000001 [Nothing done]
13.10.2007   14:51:12.000   1192251072   general   Stopped: 13.10.2007, 14:51:12


20.10.2007   20:04:33.000   1192874673   general   Started: 20.10.2007, 20:04:33
20.10.2007   20:04:33.000   1192874673   general   Running setup_av_pro-413 (1043)
20.10.2007   20:04:33.000   1192874673   system   Operating system: Windows Vista ver 6.0, build 6000, sp 0.0 AMD64
20.10.2007   20:04:33.000   1192874673   system   Computer WinName: *******
20.10.2007   20:04:33.000   1192874673   system   Windows Net User: *******\*******
20.10.2007   20:04:33.000   1192874673   general   Cmdline: /downloadpkgs /noreboot /silent /progress

Additionally, the last entry is timestamped from 20 minutes ago.  Please let me know if there's anything else I can provide.

« Last Edit: November 05, 2007, 06:05:35 PM by albatross83 »

albatross83

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Re: Avast not automatically updating
« Reply #3 on: November 05, 2007, 06:09:40 PM »
I should also mention, the gap of 7 days in the above log is just coincidental to when I remembered to manually update.  Also, the asterisks  were manually inserted by me.

Offline Lisandro

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Re: Avast not automatically updating
« Reply #4 on: November 05, 2007, 08:30:35 PM »
gaps of days (not seconds or minutes) between previous entries
I'm not sure the automatic updates are in the log files but just on avast Log Viewer.
I'm not sure...
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