Author Topic: Antivirus update error (Read 4891 times)

jackman72 · « **on:** November 01, 2007, 09:56:26 AM »

I've just installed the free avast anti-virus yesterday and today an error message has come up saying :Information about current update. Last encountered error: Cannot connect to download90.avast.com (70.86.205.194:80). What do I do?

Lisandro · « **Reply #1 on:** November 01, 2007, 12:26:21 PM »

Basically, check the log files (or post the last 100 lines of the logs):
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Also check:

1) If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.
I hope you haven't bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

2) If your firewall settings and allow avast.setup to connect.
If you're not sure, just turn off your firewall (to be sure the update failure is not due to it).
Maybe you should 'remove' avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

3) Check your proxy settings into avast!:
Left click the avast icon > Settings
Update (Basic) > Details > Proxy
Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).

If nothing helps, we can dig a little bit more in the problem...
Welcome to avast forums.

jackman72 · « **Reply #2 on:** November 03, 2007, 08:01:20 PM »

These are the file logs.

03.11.2007   18:34:05.000   1194114845   package   HttpGetWinsock(http://download65.avast.com/iavs4x/servers.def.vpu)
03.11.2007   18:34:05.000   1194114845   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007   18:34:05.000   1194114845   general   InvalidateCurrent: invalidated server 'Download65 AVAST server' from 'main'
03.11.2007   18:34:05.000   1194114845   general   SelectCurrent: selected server 'Download56 AVAST server' from 'main'
03.11.2007   18:34:05.000   1194114845   package   GetPackages - set proxy for inet
03.11.2007   18:34:05.000   1194114845   internet   SYNCER: Type: no proxy
03.11.2007   18:34:05.000   1194114845   internet   SYNCER: Auth: no authentication
03.11.2007   18:34:07.000   1194114847   package   HttpGetWinsock(http://download56.avast.com/iavs4x/servers.def.vpu)
03.11.2007   18:34:07.000   1194114847   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007   18:34:07.000   1194114847   general   InvalidateCurrent: invalidated server 'Download56 AVAST server' from 'main'
03.11.2007   18:34:07.000   1194114847   general   SelectCurrent: selected server 'Download907 AVAST server' from 'main'
03.11.2007   18:34:07.000   1194114847   package   GetPackages - set proxy for inet
03.11.2007   18:34:07.000   1194114847   internet   SYNCER: Type: no proxy
03.11.2007   18:34:07.000   1194114847   internet   SYNCER: Auth: no authentication
03.11.2007   18:34:09.000   1194114849   package   HttpGetWinsock(http://download907.avast.com/iavs4x/servers.def.vpu)
03.11.2007   18:34:09.000   1194114849   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007   18:34:09.000   1194114849   general   InvalidateCurrent: invalidated server 'Download907 AVAST server' from 'main'
03.11.2007   18:34:09.000   1194114849   general   SelectCurrent: selected server 'Download209 AVAST server' from 'main'
03.11.2007   18:34:09.000   1194114849   package   GetPackages - set proxy for inet
03.11.2007   18:34:09.000   1194114849   internet   SYNCER: Type: no proxy
03.11.2007   18:34:09.000   1194114849   internet   SYNCER: Auth: no authentication
03.11.2007   18:34:11.000   1194114851   package   HttpGetWinsock(http://download209.avast.com/iavs4x/servers.def.vpu)
03.11.2007   18:34:11.000   1194114851   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007   18:34:11.000   1194114851   general   InvalidateCurrent: invalidated server 'Download209 AVAST server' from 'main'
03.11.2007   18:34:11.000   1194114851   general   SelectCurrent: selected server 'Download80 AVAST server' from 'main'
03.11.2007   18:34:11.000   1194114851   package   GetPackages - set proxy for inet
03.11.2007   18:34:11.000   1194114851   internet   SYNCER: Type: no proxy
03.11.2007   18:34:11.000   1194114851   internet   SYNCER: Auth: no authentication
03.11.2007   18:34:13.000   1194114853   package   HttpGetWinsock(http://download80.avast.com/iavs4x/servers.def.vpu)
03.11.2007   18:34:13.000   1194114853   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007   18:34:13.000   1194114853   general   InvalidateCurrent: invalidated server 'Download80 AVAST server' from 'main'
03.11.2007   18:34:13.000   1194114853   general   SelectCurrent: unable to find any suitable server in 'main'
03.11.2007   18:34:13.000   1194114853   internet   tried 166 servers to get file 'servers.def.vpu', but failed (0x20000004)
03.11.2007   18:34:13.000   1194114853   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03332\onefile, servers.def.vpu, error: 0x20000004
03.11.2007   18:34:13.000   1194114853   package   Download servers.def, servers.def.vpu failed with error 0x20000011.
03.11.2007   18:34:13.000   1194114853   package   HttpGetWinsock(http://download80.avast.com/iavs4x/servers.def.stamp)
03.11.2007   18:34:13.000   1194114853   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007   18:34:13.000   1194114853   package   HttpGetWinsock(http://download80.avast.com/iavs4x/servers.def)
03.11.2007   18:34:13.000   1194114853   package   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007   18:34:13.000   1194114853   general   InvalidateCurrent: invalidated server 'Download80 AVAST server' from 'main'
03.11.2007   18:34:13.000   1194114853   general   SelectCurrent: unable to find any suitable server in 'main'
03.11.2007   18:34:13.000   1194114853   internet   tried 1 servers to get file 'servers.def', but failed (0x20000004)
03.11.2007   18:34:13.000   1194114853   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03332\onefile, servers.def, error: 0x20000004
03.11.2007   18:34:13.000   1194114853   package   Tried to download servers.def but failed with error 0x20000004.
03.11.2007   18:34:13.000   1194114853   general   Err:Cannot connect to download80.avast.com (75.126.38.76:80).
03.11.2007   18:34:13.000   1194114853   package   Transferred files: 0
03.11.2007   18:34:13.000   1194114853   package   Transferred bytes: 0
03.11.2007   18:34:13.000   1194114853   package   Transfer time: 0 ms
03.11.2007   18:34:13.000   1194114853   file   NeedReboot=false
03.11.2007   18:34:13.000   1194114853   general   Return code: 0x20000004 [Cannot connect to download80.avast.com (75.126.38.76:80).]
03.11.2007   18:34:13.000   1194114853   general   Stopped: 03.11.2007, 18:34:13

03.11.2007   18:34:15.000   1194114855   general   Started: 03.11.2007, 18:34:15
03.11.2007   18:34:15.000   1194114855   general   Running setup_av_pro-413 (1043)
03.11.2007   18:34:15.000   1194114855   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
03.11.2007   18:34:15.000   1194114855   system   Computer WinName: YOUR-IJ1PWZ2OH0
03.11.2007   18:34:15.000   1194114855   system   Windows Net User: SYSTEM
03.11.2007   18:34:15.000   1194114855   general   Cmdline: /stopstat /verysilent /noreboot
03.11.2007   18:34:15.000   1194114855   general   Operation set to INST_OP_[16]
03.11.2007   18:34:15.000   1194114855   general   Old version: 413 (1043)
03.11.2007   18:34:16.000   1194114856   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
03.11.2007   18:34:16.000   1194114856   internet   SYNCER: Type: no proxy
03.11.2007   18:34:16.000   1194114856   internet   SYNCER: Auth: no authentication
03.11.2007   18:34:16.000   1194114856   package   Part prg_av_pro-413 is installed
03.11.2007   18:34:16.000   1194114856   package   Part vps-77301 is installed
03.11.2007   18:34:16.000   1194114856   package   Part news-4b is installed
03.11.2007   18:34:16.000   1194114856   package   Part setup_av_pro-413 is installed
03.11.2007   18:34:16.000   1194114856   package   Part jrog-15 is installed
03.11.2007   18:34:16.000   1194114856   general   Old version: 413 (1043)
03.11.2007   18:34:16.000   1194114856   package   Transferred files: 0
03.11.2007   18:34:16.000   1194114856   package   Transferred bytes: 0
03.11.2007   18:34:16.000   1194114856   package   Transfer time: 0 ms
03.11.2007   18:34:16.000   1194114856   file   NeedReboot=false
03.11.2007   18:34:16.000   1194114856   general   Return code: 0x20000001 [Nothing done]
03.11.2007   18:34:16.000   1194114856   general   Stopped: 03.11.2007, 18:34:16

Lisandro · « **Reply #3 on:** November 04, 2007, 02:48:45 PM »

You seem to have a winsock problem.
Maybe this tool can help http://www.snapfiles.com/get/winsockxpfix.html

jackman72 · « **Reply #4 on:** November 06, 2007, 09:06:02 PM »

I've downloaded the winsock but still having problems as avast will not update - the log files now show a different error. Here are the new log files:
   06.11.2007   19:58:47.000   1194379127   internet   SYNCER: Type: use IE settings
06.11.2007   19:58:47.000   1194379127   internet   SYNCER: Auth: another authentication, use WinInet
06.11.2007   19:58:49.000   1194379129   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007   19:58:49.000   1194379129   general   InvalidateCurrent: invalidated server 'Download22 AVAST server' from 'main'
06.11.2007   19:58:49.000   1194379129   general   SelectCurrent: selected server 'Download911 AVAST server' from 'main'
06.11.2007   19:58:49.000   1194379129   package   GetPackages - set proxy for inet
06.11.2007   19:58:49.000   1194379129   internet   SYNCER: Type: use IE settings
06.11.2007   19:58:49.000   1194379129   internet   SYNCER: Auth: another authentication, use WinInet
06.11.2007   19:58:51.000   1194379131   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007   19:58:51.000   1194379131   general   InvalidateCurrent: invalidated server 'Download911 AVAST server' from 'main'
06.11.2007   19:58:51.000   1194379131   general   SelectCurrent: selected server 'Download28 AVAST server' from 'main'
06.11.2007   19:58:51.000   1194379131   package   GetPackages - set proxy for inet
06.11.2007   19:58:51.000   1194379131   internet   SYNCER: Type: use IE settings
06.11.2007   19:58:51.000   1194379131   internet   SYNCER: Auth: another authentication, use WinInet
06.11.2007   19:58:53.000   1194379133   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007   19:58:53.000   1194379133   general   InvalidateCurrent: invalidated server 'Download28 AVAST server' from 'main'
06.11.2007   19:58:53.000   1194379133   general   SelectCurrent: selected server 'Download47 AVAST server' from 'main'
06.11.2007   19:58:53.000   1194379133   package   GetPackages - set proxy for inet
06.11.2007   19:58:53.000   1194379133   internet   SYNCER: Type: use IE settings
06.11.2007   19:58:53.000   1194379133   internet   SYNCER: Auth: another authentication, use WinInet
06.11.2007   19:58:55.000   1194379135   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007   19:58:55.000   1194379135   general   InvalidateCurrent: invalidated server 'Download47 AVAST server' from 'main'
06.11.2007   19:58:55.000   1194379135   general   SelectCurrent: selected server 'Download934 AVAST server' from 'main'
06.11.2007   19:58:55.000   1194379135   package   GetPackages - set proxy for inet
06.11.2007   19:58:55.000   1194379135   internet   SYNCER: Type: use IE settings
06.11.2007   19:58:55.000   1194379135   internet   SYNCER: Auth: another authentication, use WinInet
06.11.2007   19:58:57.000   1194379137   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007   19:58:57.000   1194379137   general   InvalidateCurrent: invalidated server 'Download934 AVAST server' from 'main'
06.11.2007   19:58:57.000   1194379137   general   SelectCurrent: selected server 'Download74 AVAST server' from 'main'
06.11.2007   19:58:57.000   1194379137   package   GetPackages - set proxy for inet
06.11.2007   19:58:57.000   1194379137   internet   SYNCER: Type: use IE settings
06.11.2007   19:58:57.000   1194379137   internet   SYNCER: Auth: another authentication, use WinInet
06.11.2007   19:58:59.000   1194379139   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007   19:58:59.000   1194379139   general   InvalidateCurrent: invalidated server 'Download74 AVAST server' from 'main'
06.11.2007   19:58:59.000   1194379139   general   SelectCurrent: selected server 'Download40 AVAST server' from 'main'
06.11.2007   19:58:59.000   1194379139   package   GetPackages - set proxy for inet
06.11.2007   19:58:59.000   1194379139   internet   SYNCER: Type: use IE settings
06.11.2007   19:58:59.000   1194379139   internet   SYNCER: Auth: another authentication, use WinInet
06.11.2007   19:59:01.000   1194379141   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007   19:59:01.000   1194379141   general   InvalidateCurrent: invalidated server 'Download40 AVAST server' from 'main'
06.11.2007   19:59:01.000   1194379141   general   SelectCurrent: unable to find any suitable server in 'main'
06.11.2007   19:59:01.000   1194379141   internet   tried 166 servers to get file 'servers.def.vpu', but failed (0x20000004)
06.11.2007   19:59:01.000   1194379141   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a01680\onefile, servers.def.vpu, error: 0x20000004
06.11.2007   19:59:01.000   1194379141   package   Download servers.def, servers.def.vpu failed with error 0x20000011.
06.11.2007   19:59:01.000   1194379141   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007   19:59:01.000   1194379141   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007   19:59:01.000   1194379141   general   InvalidateCurrent: invalidated server 'Download40 AVAST server' from 'main'
06.11.2007   19:59:01.000   1194379141   general   SelectCurrent: unable to find any suitable server in 'main'
06.11.2007   19:59:01.000   1194379141   internet   tried 1 servers to get file 'servers.def', but failed (0x20000004)
06.11.2007   19:59:01.000   1194379141   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a01680\onefile, servers.def, error: 0x20000004
06.11.2007   19:59:01.000   1194379141   package   Tried to download servers.def but failed with error 0x20000004.
06.11.2007   19:59:01.000   1194379141   general   Err:Cannot connect to download40.avast.com (70.87.106.114:80).
06.11.2007   19:59:01.000   1194379141   package   Transferred files: 0
06.11.2007   19:59:01.000   1194379141   package   Transferred bytes: 0
06.11.2007   19:59:01.000   1194379141   package   Transfer time: 0 ms
06.11.2007   19:59:01.000   1194379141   file   NeedReboot=false
06.11.2007   19:59:01.000   1194379141   general   Return code: 0x20000004 [Cannot connect to download40.avast.com (70.87.106.114:80).]
06.11.2007   19:59:01.000   1194379141   general   Stopped: 06.11.2007, 19:59:01

06.11.2007   19:59:03.000   1194379143   general   Started: 06.11.2007, 19:59:03
06.11.2007   19:59:03.000   1194379143   general   Running setup_av_pro-413 (1043)
06.11.2007   19:59:03.000   1194379143   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
06.11.2007   19:59:03.000   1194379143   system   Computer WinName: YOUR-IJ1PWZ2OH0
06.11.2007   19:59:03.000   1194379143   system   Windows Net User: SYSTEM
06.11.2007   19:59:03.000   1194379143   general   Cmdline: /stopstat /verysilent /noreboot
06.11.2007   19:59:03.000   1194379143   general   Operation set to INST_OP_[16]
06.11.2007   19:59:03.000   1194379143   general   Old version: 413 (1043)
06.11.2007   19:59:04.000   1194379144   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.11.2007   19:59:04.000   1194379144   internet   SYNCER: Type: use IE settings
06.11.2007   19:59:04.000   1194379144   internet   SYNCER: Auth: another authentication, use WinInet
06.11.2007   19:59:04.000   1194379144   package   Part prg_av_pro-413 is installed
06.11.2007   19:59:04.000   1194379144   package   Part vps-77900 is installed
06.11.2007   19:59:04.000   1194379144   package   Part news-4b is installed
06.11.2007   19:59:04.000   1194379144   package   Part setup_av_pro-413 is installed
06.11.2007   19:59:04.000   1194379144   package   Part jrog-1a is installed
06.11.2007   19:59:04.000   1194379144   general   Old version: 413 (1043)
06.11.2007   19:59:04.000   1194379144   package   Transferred files: 0
06.11.2007   19:59:04.000   1194379144   package   Transferred bytes: 0
06.11.2007   19:59:04.000   1194379144   package   Transfer time: 0 ms
06.11.2007   19:59:04.000   1194379144   file   NeedReboot=false
06.11.2007   19:59:04.000   1194379144   general   Return code: 0x20000001 [Nothing done]
06.11.2007   19:59:04.000   1194379144   general   Stopped: 06.11.2007, 19:59:04

06.11.2007   19:59:10.000   1194379150   general   Started: 06.11.2007, 19:59:10
06.11.2007   19:59:10.000   1194379150   general   Running setup_av_pro-413 (1043)
06.11.2007   19:59:10.000   1194379150   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
06.11.2007   19:59:10.000   1194379150   system   Computer WinName: YOUR-IJ1PWZ2OH0
06.11.2007   19:59:10.000   1194379150   system   Windows Net User: YOUR-IJ1PWZ2OH0\Anita Howley
06.11.2007   19:59:10.000   1194379150   general   Cmdline: /showsummary /silent /noreboot
06.11.2007   19:59:10.000   1194379150   general   Operation set to INST_OP_[17]
06.11.2007   19:59:10.000   1194379150   general   Old version: 413 (1043)
06.11.2007   19:59:10.000   1194379150   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.11.2007   19:59:10.000   1194379150   internet   SYNCER: Type: use IE settings
06.11.2007   19:59:10.000   1194379150   internet   SYNCER: Auth: another authentication, use WinInet
06.11.2007   19:59:10.000   1194379150   package   Part prg_av_pro-413 is installed
06.11.2007   19:59:10.000   1194379150   package   Part vps-77900 is installed
06.11.2007   19:59:10.000   1194379150   package   Part news-4b is installed
06.11.2007   19:59:10.000   1194379150   package   Part setup_av_pro-413 is installed
06.11.2007   19:59:10.000   1194379150   package   Part jrog-1a is installed
06.11.2007   19:59:10.000   1194379150   general   Old version: 413 (1043)
06.11.2007   19:59:15.000   1194379155   package   Transferred files: 0
06.11.2007   19:59:15.000   1194379155   package   Transferred bytes: 0
06.11.2007   19:59:15.000   1194379155   package   Transfer time: 0 ms
06.11.2007   19:59:15.000   1194379155   file   NeedReboot=false
06.11.2007   19:59:15.000   1194379155   general   Return code: 0x20000001 [Nothing done]
06.11.2007   19:59:15.000   1194379155   general   Stopped: 06.11.2007, 19:59:15

Lisandro · « **Reply #5 on:** November 06, 2007, 10:31:44 PM »

Check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

jackman72 · « **Reply #6 on:** November 08, 2007, 09:16:40 PM »

I haved download the servers.def file as adviesd but am still getting the unable to download from server error message. Any ideas?

Author Topic: Antivirus update error (Read 4891 times)

jackman72

Antivirus update error

Lisandro

Re: Antivirus update error

jackman72

Re: Antivirus update error

Lisandro

Re: Antivirus update error

jackman72

Re: Antivirus update error

Lisandro

Re: Antivirus update error

jackman72

Re: Antivirus update error