Author Topic: restart messages  (Read 1780 times)

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Offline mccallumi

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restart messages
« on: January 05, 2022, 08:18:30 PM »
since i downloaded avast free i keep getting avast needs to restart computer  daily, even after i just restarted. help please

Offline DavidR

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Re: restart messages
« Reply #1 on: January 05, 2022, 10:28:50 PM »
This certainly isn't normal.

Try an Avast Repair.
AvastUI > Menu > Settings > General > Troubleshooting > APP Repair - Restart after completion.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mccallumi

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Re: restart messages
« Reply #2 on: January 06, 2022, 05:04:22 PM »
ivelooked that dont see app repair. only reset thing should i do that

Offline Pondus

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Re: restart messages
« Reply #3 on: January 06, 2022, 05:28:32 PM »
Is there a slide bar on left/right side that you can slide to see more options?

Offline Asyn

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Re: restart messages
« Reply #4 on: January 06, 2022, 05:46:55 PM »
ivelooked that dont see app repair. only reset thing should i do that
Hi, post a screenshot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: restart messages
« Reply #5 on: January 06, 2022, 07:18:23 PM »
ivelooked that dont see app repair. only reset thing should i do that

Where are you looking (it should be there) ?

Open the Avast UI (User Interface), click the Menu (text or the three bars), now you should see a Settings option, that should open in the General section, scroll down to Troubleshooting and you should see it in that section.
See my attached image, click to expand.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mccallumi

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Re: restart messages
« Reply #6 on: January 06, 2022, 10:57:38 PM »
i did what you said. dont see repair app. only reset to default. im using winsows XP

Offline DavidR

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Re: restart messages
« Reply #7 on: January 06, 2022, 11:26:05 PM »
It would have been helpful if you mentioned you were using XP as the last supported version for XP was/is 18.8.xxxx.  This is also where a screenshot would have useful as all of the users responding are most likely to be on 21.11.xxxx. 

The problem in using XP is so very few forum helpers will be using it and will probably have forgotten the avast 18.8.xxxx interface and function.

What version/build number do you have  ?

You can try a repair via the Windows Control Panel > Programs and Features > select Avast Antivirus > click the Change/Remove button and scroll down to Repair, click next and follow.

You should reboot after this.

I can't offer and guarantees as I'm not even working from memory, but old notes I made.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mccallumi

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Re: restart messages
« Reply #8 on: January 07, 2022, 04:05:14 PM »
thanks david i did that fount the repair bit and restarted. i then got message tosa y another programme wants to add on it was avast security thing. but i did not let it add on as wasnt sure. should i have done so?

Offline DavidR

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Re: restart messages
« Reply #9 on: January 07, 2022, 05:30:29 PM »
Without information it is hard to answer, even speculate.

When you have something like this happen (message/alert, etc.) do a selective screen capture, that way you have captured the information needed to help.

OK, after reading your post again, a little judicious speculation - I suspect this may have been offering the Avast Online Security (browser extension). See the sub forum for more information on it Avast Online Security (browser extension)


« Last Edit: January 07, 2022, 05:44:12 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mccallumi

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Re: restart messages
« Reply #10 on: January 09, 2022, 08:00:29 PM »
thanks david. I dont understand A   lot of this. only had one message today so far. from what i can see it seems to pop up after an update. when i opened the avast . it said i needed to restart pc at the bit for programme update. not the virus update. I did this and that seems to be gone now. I just dont understand why message keeps appearing like this so frequently. Thanks for help

Offline DavidR

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Re: restart messages
« Reply #11 on: January 09, 2022, 09:56:28 PM »
You're welcome.
1.  Virus definition updates shouldn't require a restart.

2.  Program updates do require a restart for the changes to be implemented.
That said you still haven't told us what avast program version and build number you are using ?

With XP if you are using avast 18.8.xxxx, this is the last supported avast program version, so you shouldn't be getting any further program updates.
If you have avast version 18.8.xxxx, then you can set program updates to Manual and not Auto.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mccallumi

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Re: restart messages
« Reply #12 on: January 10, 2022, 05:52:19 PM »
hi again version is 18.8.2356.any help appreciated build is 18.8.4084.409
« Last Edit: January 10, 2022, 05:55:37 PM by mccallumi »

Offline DavidR

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Re: restart messages
« Reply #13 on: January 10, 2022, 06:12:26 PM »
hi again version is 18.8.2356.any help appreciated build is 18.8.4084.409

I already suggested what to do, as program version updates for XP have ended.
Quote from: DavidR
If you have avast version 18.8.xxxx, then you can set program updates to Manual and not Auto.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mccallumi

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Re: restart messages
« Reply #14 on: January 10, 2022, 06:39:41 PM »
ok ive clicked manual update. will see ifit stops now. thanks for help