Author Topic: Red Error Message - Not Updating  (Read 2985 times)

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janelle35_03

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Red Error Message - Not Updating
« on: November 13, 2007, 09:42:44 AM »
PLEASE HELP!!!!!!!!!!  I'M GOING BONKERS!!!   

I had to get some computer work done, took in to the shop and the %$#^ :-X turned off my avast icons in my task bar.  Got them turned back on and now I'm getting this red error message when it tries to update. 

Information about current update:
Total time: 48 s

- Vps: Updated
  (previous version: 071111-0, updated version: 071111-1)

Server: download75.avast.com (75.126.38.77)
Downloaded files: 5 (1.32 KB)

Download time: 8 s

My registration is current.  My firewall is set correctly.. I think.  And here is a copy of my log file. 

Fizbin

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Re: Red Error Message - Not Updating
« Reply #1 on: November 13, 2007, 02:14:15 PM »

Join the club.  This started happening to me yesterday and I haven't changed a thing on my computer.  I came to this forum expecting a lot of people mentioning this and there's just the one post.  Hum...


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Online DavidR

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Re: Red Error Message - Not Updating
« Reply #2 on: November 13, 2007, 03:48:14 PM »
You say your firewall is set-up correctly, but don't say how it is setup, it may still possibly be firewall blocking.

What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this will force the firewall to ask permission again.

When do these issues occur, directly or shortly after boot ?

Edit: Having read in more detail (read opened my eyes), you have at least got through to the update server as it is able to determine what version you had and what it should update to.

The log/s that it is referring to is C:\Program Files\Alwil Software\Avast4\DATA\log\setup.log. If you can post the last 100 lines after an update failure (try a manual update to trigger it if it doesn't happen).
« Last Edit: November 13, 2007, 03:58:52 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

janelle35_03

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Re: Red Error Message - Not Updating
« Reply #3 on: November 14, 2007, 12:20:45 AM »
Nothing happens when I try to manually update... not even sure if I'm doing that correctly or not.  Still getting an error message.  What log am I supposed be giving you?

Online DavidR

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Re: Red Error Message - Not Updating
« Reply #4 on: November 14, 2007, 01:26:25 AM »
First answer the leading questions I asked, that may clear the any firewall blocking.

The last paragraph shows which file and its location, and then only post the last (Chronological, date, time order) 100 lines.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

janelle35_03

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Re: Red Error Message - Not Updating
« Reply #5 on: November 14, 2007, 04:06:31 AM »
Oh sorry bout that, I am using the windows firewall only.  And I'm not sure how to answer how it's "set up".  I have added avast to the list of "exceptions" so it wont be blocked from any incoming network connections. 

And attached is the log u requested.....


Online DavidR

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Re: Red Error Message - Not Updating
« Reply #6 on: November 14, 2007, 02:41:37 PM »
Well the windows XP firewall shouldn't conflict with anything as it provides zero outbound checking. Effectively there is nothing to set-up in it.

Whilst the windows XP firewall is usually good at keeping your ports stealthed (hidden) it provides no outbound protection and you should consider a third party firewall.

I have had a quick look at the log, but the end result looks like you have (or had) the latest VPS version. There was something in the earlier attempt and I believe it eventually completed successfully so I'm not sure if this part related to the failed attempt earlier.

Quote
13.11.2007   01:43:51.000   1194939831   general   Used server: C:\DOCUME~1\xxxxxxxx\LOCALS~1\Temp\_av_sfx.tm~a01876
13.11.2007   01:43:51.000   1194939831   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-7111200.vpu, returned 0x00000000
13.11.2007   01:43:51.000   1194939831   package   Removed obsolete file vps-7111100.vpu
13.11.2007   01:43:51.000   1194939831   general   Used server: C:\DOCUME~1\xxxxxxxx\LOCALS~1\Temp\_av_sfx.tm~a01876
13.11.2007   01:43:51.000   1194939831   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-7111200.vpu, returned 0x00000000
13.11.2007   01:43:51.000   1194939831   package   Removed obsolete file vpsm-7111101.vpu
13.11.2007   01:43:56.000   1194939836   package   vps: needs to be updated [7111200]
13.11.2007   01:43:56.000   1194939836   package   FilterOutExistingFiles: 145 & 141 = 4
13.11.2007   01:43:56.000   1194939836   package   Transferred files: 4
13.11.2007   01:43:56.000   1194939836   package   Transferred bytes: 9826449
13.11.2007   01:43:56.000   1194939836   package   Transfer time: 94 ms
13.11.2007   01:43:56.000   1194939836   file   NeedReboot=false
13.11.2007   01:43:56.000   1194939836   general   Return code: 0x20000000 [Something done]
13.11.2007   01:43:56.000   1194939836   general   Stopped: 13.11.2007, 01:43:56

I believe the 0x00000000 return code means it completed OK
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security