[solved] Windows Security Alerty: No anti-virus installed

[DebbieHaverkamp]

Hi,

Running XP SP2.  Last week it started saying there was no anti virus program installed, even though avast is still running.  I tried absolutely everything listed here:  http://forum.avast.com/index.php?topic=23457.15

None of this helps. Any other ideas?

Thanks!

[DavidR]

To your knowledge is avast running and working as normal ?

What avast processes are running in Task Manager, they begin with ash or asw, see image ?

[DebbieHaverkamp]

I see the exact same 5, by name, that are listed in your screen shot (good idea btw).

The systray ball spins when I access anything, anything I download gets scanned; so as far as I can tell, Avast is running just fine. 

The clock & calender are correct--just had the OS reset from the time server.

Uninstalled using the avast separate uninstall tool, rebooted & reinstalled.

Shut-down the Win security system (as described earlier) & deleted the c:\windows\system32\wbem\repository; but I keep getting the 'No antivirus software installed' security alert error message.

Any other ideas?

Thanks!

[DavidR]

This unfortunately is a common problem in the Windows Security Center and can be a bit of a pig to resolve. Did you reboot after the deletion of the wbem\repository sub folder ?

You said earlier you tried everything so I have little to go on as I might simply be repeating something you tried. If none of the suggestions below don't work then you are probably left with changing the WSC settings 'Change the way Security Center alerts me' uncheck the anti-virus option. Whilst this isn't satisfactory it is likely to be the only way not to get constantly nagged.

WSC doesn't detect avast! - http://www.microsoft.com/technet/scriptcenter/topics/help/wmi.mspx#EQKAC

Did you try this:
Windows XP SP2
Start, Run, type cmd and click OK from the command prompt type 'rundll32 wbemupgd, RepairWMISetup' without the quotes and enter.

Or

rundll32 wbemupgd, UpgradeRepository

Note: that the above parameters RepairWMISetup and UpgradeRepository are case-sensitive and must be typed exactly as shown):

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

[DebbieHaverkamp]

WSC doesn't detect avast! - http://www.microsoft.com/technet/scriptcenter/topics/help/wmi.mspx#EQKAC

Did you try this:
Windows XP SP2
Start, Run, type cmd and click OK from the command prompt type 'rundll32 wbemupgd, RepairWMISetup' without the quotes and enter.

I get the following error: rundll32 is not recognized as a internal or external command operable program or batch file

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

I've had avast for a year or so with no problem.  In trying to solve this I've installed ClamWin, but still have the same error, so it's obviously a windows issue!  The only other reference I see is here: http://forum.avast.com/index.php?topic=29629.0;wap2



Thanks!

[Lisandro]

I tried absolutely everything listed here:  http://forum.avast.com/index.php?topic=23457.15

Did you run?
===========================================================================
net stop winmgmt
cd /d %windir%\system32\wbem
ren repository repository.old
net start winmgmt
===========================================================================

[DavidR]

I get the following error: rundll32 is not recognized as a internal or external command operable program or batch file

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

I've had avast for a year or so with no problem.  In trying to solve this I've installed ClamWin, but still have the same error, so it's obviously a windows issue!  The only other reference I see is here: http://forum.avast.com/index.php?topic=29629.0 (I edited this URL as it had an error and didn't link to the full page only a WAP2 version.)

ClamWin being an on-demand AV shouldn't be detected or monitored by the WSC and also shouldn't conflict with avast.

This is most certainly a windows WSC issue and a very common one for MS to have a KB article to try and resolve it, I fear we may be at the uncheck the antivirus monitoring in WSC especially as you say you have tried absolutely everything on that Topic. Though as you have had that error that you mentioned, it might be worth while to say exactly what you tried and what results were achieved including and errors.

http://www.google.com/search?q=rundll32+is+not+recognized+as+a+internal+or+external+command+operable+program+or+batch+file

I don't know why you are getting the windows error (it could indicate an underlying problem) when you try to run the command you could try running it from directly in the Run window rather than from the cmd window, that way you can also copy and paste the command rather than have to type it.

[DebbieHaverkamp]

Hi!

Thanks for bearing with me.  After some juggling the firewall also failed in addition to the erroneous message about the virus software.  That was actually very helpful!  While nothing seemed to fix the virus warning, the failed firewall in the windows security center sent me here:
http://help.live.com/help.aspx?project=onecarev1_6&queryType=keyword&query=putrats_wf_uort&mkt=en-US

Following these firewall instructions fixed everything; the firewall, the bogus virus warning and sped-up the entire system too.

You might want to pass-along that  link for people who are seeing an unfixable "can't detect anti-virus software" message.


For Debbie & myself,

Thanks!

Lance Haverkamp

[DavidR]

Thanks for the feedback, glad that you finally have it sorted.

I'm not surprised that it also failed to recognise the firewall also, as it is the same WBEM/WMI reporting and database in use to monitor both.

[bob3160]

This tells me that  windows live one care was installed which contains an on demand Antivirus
and this is what's cause the conflict on your machine.
Glad you've got it corrected.