Author Topic: Image thumbnail reported as a URL:Phishing - false positive  (Read 965 times)

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Offline d.

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Image thumbnail reported as a URL:Phishing - false positive
« on: January 18, 2022, 06:20:56 PM »
Hi,

Im posting this thread in order to obtain more information about the event that has occurred today in our company and understand the situation better, in order to avoid such incidents in the future.

Your antivirus software suddenly started reporting the thumbnails hosted on our CDN as URL:Phishing. The content reported as phishing is a regular .png file.

We found out about the problem from support tickets created by our customers. As you can imagine, it had an impact on our work, as it required resolving those tickets, explaining the situation to our customers (who were warned about security threat on our website) and could have potentially damage our brand.
We have instantly reported false-positive using this link we've found - https://www.avast.com/false-positive-file-form.php
Sadly, we have not received any confirmation about the false-positive report, nor any information about time that you need to verify this false-positive submission.

Please provide following information via private message:
- what is a regular reaction time from false-positive submission to resolving?
- do you send any kind of confirmation about receiving such submission?
- do you send confirmation about resolve status?
- why such situation even occurred? - you have blocked regular .png files - please provide justification
- please provide an email contact address to your incident department that can be used in future in such situations.

The details of the false-positive submission can be found using email address I have used to registed this account.

Best regards.





Offline Asyn

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Re: Image thumbnail reported as a URL:Phishing - false positive
« Reply #1 on: January 19, 2022, 12:56:40 PM »
Hi, you need to wait for the verdict from threat lab. You should get a reply within 48 hours.
W8.1 [x64] - Avast PremSec 22.6.7351.BC [UI.712] - Firefox ESR 91.10 [NS/uBO/PB] - Thunderbird 91.10
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline d.

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Re: Image thumbnail reported as a URL:Phishing - false positive
« Reply #2 on: January 23, 2022, 05:34:37 PM »
It has been way over 48 hours and we still did not receive any response...
Can you ask team to verify this?

Im reporting false positive again.

Offline Asyn

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Re: Image thumbnail reported as a URL:Phishing - false positive
« Reply #3 on: January 24, 2022, 03:10:28 PM »
It has been way over 48 hours and we still did not receive any response...
Can you ask team to verify this?
Hi, Bob reported it for you.
W8.1 [x64] - Avast PremSec 22.6.7351.BC [UI.712] - Firefox ESR 91.10 [NS/uBO/PB] - Thunderbird 91.10
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0