Author Topic: Virus definitions not updating  (Read 939 times)

0 Members and 1 Guest are viewing this topic.

Offline tryst46

  • Newbie
  • *
  • Posts: 14
Virus definitions not updating
« on: December 29, 2021, 06:15:38 PM »
I have a VPN running (Hide.Me) but Avast refuses to update my virus definitions with it running. That means I am constantly getting messages that the definitions are out of date.
If I have to keep manually shutting down my VPN to update Avast, there's not much point in paying for it to get regular automatic updates.

I need a way to get Avast to update my virus definitions with the VPN running. I have tried adding the updater to the exclusion list of the VPN, but the update progress bar just keeps swinging back and forth without actually doing anything. Eventually, it drops the connection.

Any suggestions?

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 75480
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Virus definitions not updating
« Reply #1 on: December 30, 2021, 12:09:51 PM »
- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tryst46

  • Newbie
  • *
  • Posts: 14
Re: Virus definitions not updating
« Reply #2 on: January 16, 2022, 07:26:07 AM »
Premium. 21.11.2500 (build 21.10.6772.0)
Windows 10 Pro 64 bit
Spybot installed. Has never interfered before.

Will not update virus definitions while Hide.Me is connected to a VPN
I have to manually discinnect Hide.Me to enable definition updates.

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 75480
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Virus definitions not updating
« Reply #3 on: January 16, 2022, 10:15:09 AM »
Premium. 21.11.2500 (build 21.10.6772.0)
Hi, version and build# don't match, try a repair.

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0