avast! Home and Cybersitter

[jtreubig]

I have avast! Home and Cybersitter installed under XPHome.  AshWebSV.exe crashes regularly, but I have no idea why.  The two event log entries always occur it the order given 1)Application then 2) System.

From the Application Event Logs:

Event Type:   Error
Event Source:   Application Error
Event Category:   (100)
Event ID:   1000
Date:      11/18/2007
Time:      9:06:31 PM
User:      N/A
Computer:   XXXXXX
Description:
Faulting application ashWebSv.exe, version 4.7.1043.0, faulting module lspcs.dll, version 1.0.0.11, fault address 0x0000d002.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 61 73 68   ure  ash
0018: 57 65 62 53 76 2e 65 78   WebSv.ex
0020: 65 20 34 2e 37 2e 31 30   e 4.7.10
0028: 34 33 2e 30 20 69 6e 20   43.0 in 
0030: 6c 73 70 63 73 2e 64 6c   lspcs.dl
0038: 6c 20 31 2e 30 2e 30 2e   l 1.0.0.
0040: 31 31 20 61 74 20 6f 66   11 at of
0048: 66 73 65 74 20 30 30 30   fset 000
0050: 30 64 30 30 32            0d002   

From the System Event Logs:
Event Type:   Error
Event Source:   Service Control Manager
Event Category:   None
Event ID:   7034
Date:      11/18/2007
Time:      9:08:57 PM
User:      N/A
Computer:   XXXXXX
Description:
The avast! Web Scanner service terminated unexpectedly.  It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I known the problem is related to Cybersitter, as the problem only started after I installed Cybersitter.  My problem is understanding how to get them to coexist.  Any suggestions?

[lukor]

It crashes in the lspcs.dll - my guess is: LSP for CyberSitter? Try to look for newer version of this app. You may also try to send them some minidump files (in avast4\data\log\unpXXX.mdmp ) for analysis. Till they correct their code, it may crash in every application it loads itself. :-(

Edit:
As a workaround you may try to prevent cybersitter from loading into the WebShield process. To do this, edit the avast4.ini file, located in the c:\program files\alwil software\data\ folder.
 
Find the section [WebScanner] and add the line (or edit the one, if such exists there)

IgnoreLsp=Lspcs.dll
 
and restart the shield and then the whole computer as well.
 
You should also report this error to the CYBERsitter support team since they might probably fix their LSP plugin in some of the future versions.

[Lisandro]

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