Author Topic: #14657781 - avast anto track UI failed to load  (Read 1986 times)

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Offline Robert1334

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#14657781 - avast anto track UI failed to load
« on: February 13, 2022, 12:43:31 PM »
AntiTrack premium not working

I have had this problem since December 20, 2021 and to this day
the only answer I get is the customer care team is working on the problem

This is customer care response December 20, 2021
[Thank you for your reply and please accept my apology for the late response.

Our developers were looking into the logs from the provided support file but unfortunately, we were not able to locate there AntiTrack logs.
Could you please look into the following file path and share with us the logs manually - C:\Program Files (x86)\AVAST Software\AvastAntiTrackPremium\logs

At the same time, I'd like to assure you that once we fix this for you I will extend your subscription accordingly.]

I gave them the information they asked for at that time.

This is customer care response February 1, 2022 the last response that I have received and I still have the problem

[Thank you for your reply and please accept my apology for the late response.

I understand that it must be frustrating that you are left with a program that does not work for you. We are still investigating this issue but sadly we don't have a solution for you yet. I will contact you again once I have any updates for you.

Thank you for your understanding.

Ondrej

Avast Customer Care Team]

this is a paid subscription and I cannot use it after a month and a half I think
I need something more than [we are working on the problem]

thanks for your response in advance

Offline r@vast

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Re: #14657781 - avast anto track UI failed to load
« Reply #1 on: February 15, 2022, 09:08:16 AM »
Hi,
 
Our developers were working on a fix for a similar issue as you reported. The fix was released in version 3.1. It, unfortunately, did not seem to work for you. They are thus still investigating the issue reported by you.