Author Topic: Is Avast known to scam people for refunds?  (Read 2706 times)

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Offline Post

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Is Avast known to scam people for refunds?
« on: January 23, 2022, 07:21:23 PM »
I've requested a refund for an Anti-Trak Premium I never ment to buy, never used, never will use. The purchase was done by mistake, was not fully authorised from my end (I've taken that with my bank) so because I never authorised it, I never tought it will go thorugh. After it went through, I went over to Avast chat, made a request for a refund, the request was never questioned or rejected, they just told me the've "passed the request to the competent team". They've promised me 7 to 10 business days, after that, when I came back via chat, they've asked for another 5 to 7 business days, after this I've phoned them and they gave me another 5 days, five days later they just told me they did everything they could and I should just wait, because "the payment was not standard" (that's a lie, the payment was an online debit card payment). In the meantime nothing happend. No refund, nothing. I've come to realise this might be a scam, as I've politely requested for a confirmation email, comfirming my request was recorded and registered, they were very adamand they cannot send such confirmation email, all they're ever willing to do is to give me a random number (a so called "case number"), so I think the request for the refund was never even registered, so will never go through.

Did anyone had this issue? Is this a scam? I've come to terms with the loss, I'm just curious. I'm not planning to use the product I've paid for, I rather take the loss than have scammers in my comp.

Thanks.
« Last Edit: January 23, 2022, 07:25:49 PM by Post »

Offline bob3160

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Re: Is Avast known to scam people for refunds?
« Reply #1 on: January 23, 2022, 07:51:09 PM »
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Offline r@vast

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Re: Is Avast known to scam people for refunds?
« Reply #2 on: January 24, 2022, 01:11:03 PM »
I've requested a refund for an Anti-Trak Premium I never ment to buy, never used, never will use. The purchase was done by mistake, was not fully authorised from my end (I've taken that with my bank) so because I never authorised it, I never tought it will go thorugh. After it went through, I went over to Avast chat, made a request for a refund, the request was never questioned or rejected, they just told me the've "passed the request to the competent team". They've promised me 7 to 10 business days, after that, when I came back via chat, they've asked for another 5 to 7 business days, after this I've phoned them and they gave me another 5 days, five days later they just told me they did everything they could and I should just wait, because "the payment was not standard" (that's a lie, the payment was an online debit card payment). In the meantime nothing happend. No refund, nothing. I've come to realise this might be a scam, as I've politely requested for a confirmation email, comfirming my request was recorded and registered, they were very adamand they cannot send such confirmation email, all they're ever willing to do is to give me a random number (a so called "case number"), so I think the request for the refund was never even registered, so will never go through.

Did anyone had this issue? Is this a scam? I've come to terms with the loss, I'm just curious. I'm not planning to use the product I've paid for, I rather take the loss than have scammers in my comp.

Thanks.

Hi,

You are entitled to a refund. I have escalated your refund request.
Please accept our apologies for the delay and inconvenience caused.

Offline Post

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Re: Is Avast known to scam people for refunds?
« Reply #3 on: January 31, 2022, 11:21:29 AM »
I've requested a refund for an Anti-Trak Premium I never ment to buy, never used, never will use. The purchase was done by mistake, was not fully authorised from my end (I've taken that with my bank) so because I never authorised it, I never tought it will go thorugh. After it went through, I went over to Avast chat, made a request for a refund, the request was never questioned or rejected, they just told me the've "passed the request to the competent team". They've promised me 7 to 10 business days, after that, when I came back via chat, they've asked for another 5 to 7 business days, after this I've phoned them and they gave me another 5 days, five days later they just told me they did everything they could and I should just wait, because "the payment was not standard" (that's a lie, the payment was an online debit card payment). In the meantime nothing happend. No refund, nothing. I've come to realise this might be a scam, as I've politely requested for a confirmation email, comfirming my request was recorded and registered, they were very adamand they cannot send such confirmation email, all they're ever willing to do is to give me a random number (a so called "case number"), so I think the request for the refund was never even registered, so will never go through.

Did anyone had this issue? Is this a scam? I've come to terms with the loss, I'm just curious. I'm not planning to use the product I've paid for, I rather take the loss than have scammers in my comp.

Thanks.

Hi,

You are entitled to a refund. I have escalated your refund request.
Please accept our apologies for the delay and inconvenience caused.

Hello!

Got the refund, long overdue, but it happened. So, NOT A SCAM!

Thanks for your help,

Offline bob3160

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Re: Is Avast known to scam people for refunds?
« Reply #4 on: January 31, 2022, 02:29:19 PM »
Thanks for passing along the updated information. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline coandted

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Re: Is Avast known to scam people for refunds?
« Reply #5 on: February 03, 2022, 09:47:32 PM »
I also requested a refund for anti track.  I had an Avast technician remove the program but he said he could not give me a refund and gave me a case number 15011167.  I have been trying every day since I bought this product to get a refund and have been going around in circles.  Why does Avast have to make this so hard?   ..... so you give up ....and don't get a refund

Offline r@vast

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Re: Is Avast known to scam people for refunds?
« Reply #6 on: February 04, 2022, 10:41:23 AM »
I also requested a refund for anti track.  I had an Avast technician remove the program but he said he could not give me a refund and gave me a case number 15011167.  I have been trying every day since I bought this product to get a refund and have been going around in circles.  Why does Avast have to make this so hard?   ..... so you give up ....and don't get a refund

Hi,

This case number 15011167 is for a refund of Avast AntiTrack and it will be processed by our Sales team.