Author Topic: Horrible support.  (Read 1027 times)

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Offline PziCrow

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Horrible support.
« on: January 28, 2022, 07:07:55 AM »
So, I just had a horrible experience trying to get support for Secureline VPN.

I typed in the info required, like my name, order number and the issue.
My issue is, that Secureline VPN says it has an update, but I can't find an option to update the program anywhere, so how am I supposed to update???

I have added a transcript, showing what was said in the support chat. The person from support clearly had no idea and made me think I was talking to a scammer.
The support person didn't have the info I had entered in the required fields when I sought support. The support person didn't know how my subscription worked.

So, how do I update Avast Secureline VPN on my PC, when the program doesn't have an option to update???

Offline Asyn

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Re: Horrible support.
« Reply #1 on: January 28, 2022, 09:26:37 AM »
So, how do I update Avast Secureline VPN on my PC, when the program doesn't have an option to update???
Hi, just reboot the system - ASL should auto-upate itself.
W8.1 [x64] - Avast PremSec 22.5.7216.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0