Author Topic: "You're not online" ... except I am  (Read 1037 times)

0 Members and 1 Guest are viewing this topic.

Offline blebnevus.avast

  • Newbie
  • *
  • Posts: 12
"You're not online" ... except I am
« on: January 28, 2022, 11:30:22 PM »
When I try to use the Privacy Advisor or Password Protection feature, I'm told this won't work because I'm not currently online.  This happens on both my computers (one on a wired network, the other on a wireless) all the time, even though I am, of course, online.  And I've already gone into the firewall settings to designate both my wireless network and the network associated with my third-party VPN as trusted.

I'm using Avast's free version, but neither of these features is designated as premium.  What gives?
« Last Edit: January 29, 2022, 12:20:33 AM by blebnevus.avast »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 86681
  • No support PMs thanks
Re: "You're not online" ... but I am
« Reply #1 on: January 28, 2022, 11:45:55 PM »
Don't you mean Avast One Free (Essentials) when you say Avast Free many will think that you actually mean Avast Free, which is different (no firewall nor VPN.

I don't use Avast One, but from other questions similar to this for Avast Premium (which has a firewall), it is suggested to set the Firewall to Private mode (not Public).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline blebnevus.avast

  • Newbie
  • *
  • Posts: 12
Re: "You're not online" ... but I am
« Reply #2 on: January 29, 2022, 12:20:08 AM »
Yes, I'm using the free version of Avast One Essential.
And when I mentioned that I'd designated my networks as trusted, I think that's the same as setting them to private rather than public.

Has anyone come across this inaccurate "you're not online" message?

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 86681
  • No support PMs thanks
Re: "You're not online" ... except I am
« Reply #3 on: January 29, 2022, 12:46:04 AM »
Hopefully someone using Avast One can comment as I can't confirm that Trusted is the same as setting the Firewall to Private.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76239
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: "You're not online" ... except I am
« Reply #4 on: January 29, 2022, 02:37:12 PM »
Hi, see if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline blebnevus.avast

  • Newbie
  • *
  • Posts: 12
Re: "You're not online" ... except I am
« Reply #5 on: February 01, 2022, 03:03:51 PM »
I appreciate the suggestion, but I'm hesitant to fiddle with my DNS settings, particularly since that option is offered to address issues different from the one I'm facing.

And that problem persists even after several restarts.  Has anyone else experienced this?  I'm a little uneasy trusting my system's safety online to a tool that doesn't even seem to recognize that I *am* online.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76239
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: "You're not online" ... except I am
« Reply #6 on: February 01, 2022, 03:55:24 PM »
I appreciate the suggestion, but I'm hesitant to fiddle with my DNS settings, particularly since that option is offered to address issues different from the one I'm facing.
You're welcome. IMO, it's worth a try, but do as you like.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline blebnevus.avast

  • Newbie
  • *
  • Posts: 12
Re: "You're not online" ... except I am
« Reply #7 on: February 09, 2022, 05:48:59 PM »
I'd hoped that this issue might be fixed in the next release, but v. 22.1 just installed and, alas, the problem persists.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47172
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: "You're not online" ... except I am
« Reply #8 on: February 09, 2022, 06:43:39 PM »
Turn off both the firewall in Avast One and your VPN.
Can you now connect?
If so, turn the Firewall back on in Avast one.
Can you still connect?
Turn on your VPN.
Can you still connect?
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline blebnevus.avast

  • Newbie
  • *
  • Posts: 12
Re: "You're not online" ... except I am
« Reply #9 on: February 09, 2022, 08:23:28 PM »
Thanks so much for your reply.  It turns out that Avast doesn't register me as being online when I use my VPN - which is odd because, as I noted, the firewall sees my VPN network and I've marked it as trusted.

I appreciate your help!

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47172
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: "You're not online" ... except I am
« Reply #10 on: February 09, 2022, 10:51:53 PM »
Thanks so much for your reply.  It turns out that Avast doesn't register me as being online when I use my VPN - which is odd because, as I noted, the firewall sees my VPN network and I've marked it as trusted.

I appreciate your help!
Try a different location in your VPN.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://