Error when trying to automatic download updates

[Bert van Kootwijk]

  I get a message (in Dutch) which said:

can't login on download926.avast.com (74.86.125.38.80)

What is wrong and how can it be solved.?

Or is it not important?

Bert

[Bluesman]

  I get a message (in Dutch) which said:

can't login on download926.avast.com (74.86.125.38.80)

What is wrong and how can it be solved.?

Or is it not important?

Bert

Does a manual update work?

What firewall are you using?

[Lisandro]

Basically, check the log files (or post the last 100 lines of the logs):
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
or C:\Program Files\Alwil Software\Avast4\Setup\setup.log

Maybe you're not being able to update, maybe it is just a temporary problem at that particular server.
Are you using a firewall? Is avast.setup allowed to connect?
Can you manually update?

[Bert van Kootwijk]

Yes, manually is ok.
I'm using W98
Windows firewall is working.

[rdmaloyjr]

I had an auto-update problem this morning, also.  I'm using a beta, 4.7.1089.
http://forum.avast.com/index.php?topic=31426.msg264151#msg264151

[Bert van Kootwijk]

With Windows firewall disabled the problem still exists.

Bert

[Bert van Kootwijk]

How can I see if Avast is allowed to connect?

Here the last 100 lines of the log file:;

20:28:26 nrm/gen  SelectCurrent: selected server 'Download976 AVAST Server' from 'main'
20:28:26 min/pkg  GetPackages - set proxy for inet
20:28:26 nrm/int  SYNCER: Type: use IE settings
20:28:26 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:28:26 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 158
20:28:28 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:28 nrm/gen  InvalidateCurrent: invalidated server 'Download976 AVAST Server' from 'main'
20:28:28 nrm/gen  SelectCurrent: selected server 'Download96 AVAST Server' from 'main'
20:28:28 min/pkg  GetPackages - set proxy for inet
20:28:28 nrm/int  SYNCER: Type: use IE settings
20:28:28 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:28:28 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 159
20:28:30 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:30 nrm/gen  InvalidateCurrent: invalidated server 'Download96 AVAST Server' from 'main'
20:28:30 nrm/gen  SelectCurrent: selected server 'Download80 AVAST Server' from 'main'
20:28:30 min/pkg  GetPackages - set proxy for inet
20:28:30 nrm/int  SYNCER: Type: use IE settings
20:28:30 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:28:30 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 160
20:28:32 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:32 nrm/gen  InvalidateCurrent: invalidated server 'Download80 AVAST Server' from 'main'
20:28:32 nrm/gen  SelectCurrent: selected server 'Download101 AVAST Server' from 'main'
20:28:32 min/pkg  GetPackages - set proxy for inet
20:28:32 nrm/int  SYNCER: Type: use IE settings
20:28:32 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:28:32 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 161
20:28:34 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:34 nrm/gen  InvalidateCurrent: invalidated server 'Download101 AVAST Server' from 'main'
20:28:34 nrm/gen  SelectCurrent: selected server 'Download100 AVAST Server' from 'main'
20:28:34 min/pkg  GetPackages - set proxy for inet
20:28:34 nrm/int  SYNCER: Type: use IE settings
20:28:34 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:28:34 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 162
20:28:36 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:36 nrm/gen  InvalidateCurrent: invalidated server 'Download100 AVAST Server' from 'main'
20:28:36 min/gen  SelectCurrent: unable to find any suitable server in 'main'
20:28:36 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 163
20:28:36 min/int  tried 163 servers to get file 'servers.def.vpu', but failed (0x20000004)
20:28:36 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03252\onefile, servers.def.vpu, error: 0x20000004
20:28:36 min/pkg  Download servers.def, servers.def.vpu failed with error 0x20000004.
20:28:36 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:36 min/pkg  ERROR:HttpGetWininet, catch returned 0x00002EFD
20:28:36 nrm/gen  InvalidateCurrent: invalidated server 'Download100 AVAST Server' from 'main'
20:28:36 min/gen  SelectCurrent: unable to find any suitable server in 'main'
20:28:36 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 1
20:28:36 min/int  tried 1 servers to get file 'servers.def', but failed (0x20000004)
20:28:36 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03252\onefile, servers.def, error: 0x20000004
20:28:36 min/pkg  Tried to download servers.def but failed with error 0x20000004.
20:28:36 min/gen  Err:Cannot connect to download100.avast.com (75.126.130.169:80).
20:28:36 nrm/pkg  Transferred files: 0
20:28:36 nrm/pkg  Transferred bytes: 0
20:28:36 nrm/pkg  Transfer time: 0 ms
20:28:36 vrb/fil  NeedReboot=false
20:28:36 min/gen  Return code: 0x20000004 [Cannot connect to download100.avast.com (75.126.130.169:80).]
20:28:36 min/gen  Stopped: 25.11.2007, 20:28:36


20:28:36 min/gen  Started: 25.11.2007, 20:28:36
20:28:36 min/gen  Running setup_av_pro-432 (1074)
20:28:36 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
20:28:36 vrb/sys  Computer WinName: GEEN-D5D17862CB
20:28:36 min/sys  Windows Net User: SYSTEM
20:28:36 min/gen  Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
20:28:36 vrb/gen  Operation set to INST_OP_[16]
20:28:36 min/gen  Old version: 432 (1074)
20:28:36 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
20:28:36 nrm/int  SYNCER: Type: use IE settings
20:28:36 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:28:36 vrb/pkg  Part prg_av_pro-432 is installed
20:28:36 vrb/pkg  Part vps-7112400 is installed
20:28:36 vrb/pkg  Part news-4b is installed
20:28:37 vrb/pkg  Part setup_av_pro-432 is installed
20:28:37 vrb/pkg  Part jrog-21 is installed
20:28:37 min/gen  Old version: 432 (1074)
20:28:37 nrm/pkg  Transferred files: 0
20:28:37 nrm/pkg  Transferred bytes: 0
20:28:37 nrm/pkg  Transfer time: 0 ms
20:28:37 vrb/fil  NeedReboot=false
20:28:37 min/gen  Return code: 0x20000001 [Nothing done]
20:28:37 min/gen  Stopped: 25.11.2007, 20:28:37


20:28:42 min/gen  Started: 25.11.2007, 20:28:42
20:28:42 min/gen  Running setup_av_pro-432 (1074)
20:28:42 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
20:28:42 vrb/sys  Computer WinName: GEEN-D5D17862CB
20:28:42 min/sys  Windows Net User: GEEN-D5D17862CB\Eigenaar
20:28:42 min/gen  Cmdline: /showsummary /silent /noreboot 
20:28:42 vrb/gen  Operation set to INST_OP_[17]
20:28:42 min/gen  Old version: 432 (1074)
20:28:42 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
20:28:42 nrm/int  SYNCER: Type: use IE settings
20:28:42 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:28:42 vrb/pkg  Part prg_av_pro-432 is installed
20:28:42 vrb/pkg  Part vps-7112400 is installed
20:28:42 vrb/pkg  Part news-4b is installed
20:28:42 vrb/pkg  Part setup_av_pro-432 is installed
20:28:42 vrb/pkg  Part jrog-21 is installed
20:28:42 min/gen  Old version: 432 (1074)
20:28:50 nrm/pkg  Transferred files: 0
20:28:50 nrm/pkg  Transferred bytes: 0
20:28:50 nrm/pkg  Transfer time: 0 ms
20:28:50 vrb/fil  NeedReboot=false
20:28:50 min/gen  Return code: 0x20000001 [Nothing done]
20:28:50 min/gen  Stopped: 25.11.2007, 20:28:50

[Lisandro]

I had an auto-update problem this morning, also.  I'm using a beta, 4.7.1089.
http://forum.avast.com/index.php?topic=31426.msg264151#msg264151

Hey, you know the rules : don't post twice the same. Follow http://forum.avast.com/index.php?topic=31426.msg264158#msg264158
Thanks.

[Lisandro]

Yes, manually is ok.
I'm using W98
Windows firewall is working.

Windows 98 does not have a firewall...
Your log shows connection troubles... firewall blocking? Difficult to say as you can manually update...

[DavidR]

Yes, manually is ok.
I'm using W98
Windows firewall is working.

You say you are using win98, but the log you posted says XP SP2

20:28:36 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]

[Bert van Kootwijk]

I'm sorry. Ofcourse it is W XP

Bert

[DavidR]

Having had another look at the log, if you don't actually use a proxy to connect to the internet, try Direct connection (no proxy) rather than Auto detect (use Internet Explorer settings).

[Bert van Kootwijk]

I'm not sure how to do that. I work with Dutch IE.
I see in my settings that no Proxy is chosen. I don't see such as Direct or Auto detect.
All I can do is to make a new Internetconnection but somewhat afraid to do something very wrong.
Perhaps you can give more specific advise?

[DavidR]

You should be looking in the avast Program Settings, Update (Connections) as the image shows and set that for Direct Connection. Whilst the language might be different (if using Dutch version of avast) the location of the arrowed items should still be the same.

[Bert van Kootwijk]

OK. thats clear. I give it a try.

I hope it will work. Thanks for now.

Bert