Author Topic: False positive for our Android App  (Read 1664 times)

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Offline Gustavo Binow

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False positive for our Android App
« on: February 03, 2022, 02:02:00 PM »
Hello,

We've been receiving some reviews from customers complaining of Avast for Android reporting our mobile application to contain a trojan virus. I checked with other android antivirus and they don't flag our app as malicious.
I am sure that the application does not contain any malicious code.

The android application in question is this:
https://play.google.com/store/apps/details?id=easyme.meudinheiro

Please, we need this fixed as soon as possible.

Virus Total Analysis Report:
https://www.virustotal.com/gui/file/ae8922c275647632898e9acef89766f539ad12b26bbda850e7bd2dacf0f0b9ff/details
« Last Edit: February 03, 2022, 02:11:26 PM by Gustavo Binow »

Offline Asyn

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Re: False positive for our Android App
« Reply #1 on: February 03, 2022, 02:05:47 PM »
Hi, you can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Gustavo Binow

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Re: False positive for our Android App
« Reply #2 on: February 04, 2022, 01:44:21 PM »
Hello guys,
It's been 24 hours and still no action has been taken.
We have hundreds of customers complaining about this.

Is there any way we can speed things up a little? Any other channel we can request this fix?

Thanks.

Offline Asyn

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Re: False positive for our Android App
« Reply #3 on: February 04, 2022, 01:56:23 PM »
You should get a reply within 48 hours.

As you're a developer, also read here...
-> https://support.avast.com/article/229/
-> https://support.avast.com/article/228/
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0