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Offline s4n17y

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aswNetHub causing BSOD
« on: February 04, 2022, 08:36:29 AM »
HI,

Lately I have been getting BSOD and the cause is aswNetHub.sys according to the memory dump:

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000046, The exception code that was not handled
Arg2: fffff8013212824a, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2562

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 3395

    Key  : Analysis.Init.CPU.mSec
    Value: 3405

    Key  : Analysis.Init.Elapsed.mSec
    Value: 25959

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 84

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  020422-12062-01.dmp

BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000046

BUGCHECK_P2: fffff8013212824a

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT: 
ffffc38c`80c2cbc8 fffff801`322f5a9e     : 00000000`0000001e ffffffff`c0000046 fffff801`3212824a 00000000`00000000 : nt!KeBugCheckEx
ffffc38c`80c2cbd0 fffff801`3220019f     : fffff801`322f5a7c 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HvlpVtlCallExceptionHandler+0x22
ffffc38c`80c2cc10 fffff801`320e6f17     : ffffc38c`80c2d180 00000000`00000000 ffffc38c`80c2fb60 fffff801`321fae4e : nt!RtlpExecuteHandlerForException+0xf
ffffc38c`80c2cc40 fffff801`320e6986     : ffffc38c`80c2d8a0 ffffc38c`80c2d900 ffffc38c`80c2d3a0 00000000`00000000 : nt!RtlDispatchException+0x297
ffffc38c`80c2d360 fffff801`3212824a     : 00000000`00000001 ffffe680`27400180 00000000`00000000 00000000`00000001 : nt!RtlRaiseException+0xf6
ffffc38c`80c2d8e0 fffff801`32085eba     : 00000000`00000000 fffff801`4a24cb58 00000000`00000000 ffffc38c`80c2df41 : nt!RtlRaiseStatus+0x4a
ffffc38c`80c2de80 fffff801`32084ea4     : ffffb30d`00000002 00000000`00000001 ffffc38c`80c2e390 fffff801`4a24cb00 : nt!KeReleaseMutant+0x2ca
ffffc38c`80c2df70 fffff801`4a22aab1     : ffffc38c`80c2df20 00000000`00000000 ffffb30d`91408ab1 01d81996`f75a87ae : nt!KeReleaseMutex+0x14
ffffc38c`80c2dfa0 ffffc38c`80c2df20     : 00000000`00000000 ffffb30d`91408ab1 01d81996`f75a87ae 00000000`00000000 : aswNetHub+0x5aab1
ffffc38c`80c2dfa8 00000000`00000000     : ffffb30d`91408ab1 01d81996`f75a87ae 00000000`00000000 fffff801`4a1dd1ff : 0xffffc38c`80c2df20


SYMBOL_NAME:  aswNetHub+5aab1

MODULE_NAME: aswNetHub

IMAGE_NAME:  aswNetHub.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  5aab1

FAILURE_BUCKET_ID:  0x1E_c0000046_aswNetHub!unknown_function

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {d617c233-dc06-b91b-7d1f-2dfc8f5a5a87}

Followup:     MachineOwner
---------

1: kd> lmvm aswNetHub
Browse full module list
start             end                 module name
fffff801`4a1d0000 fffff801`4a25b000   aswNetHub T (no symbols)           
    Loaded symbol image file: aswNetHub.sys
    Image path: \SystemRoot\system32\drivers\aswNetHub.sys
    Image name: aswNetHub.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Nov 29 13:41:41 2021 (61A4BC75)
    CheckSum:         000892AE
    ImageSize:        0008B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

how do I fix this issue?

Regards
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Offline Asyn

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Re: aswNetHub causing BSOD
« Reply #1 on: February 04, 2022, 09:54:14 AM »
- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline s4n17y

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Re: aswNetHub causing BSOD
« Reply #2 on: February 04, 2022, 12:31:49 PM »
- Which Avast..? (Free/Premium/One) - Avast Premium Security
- Which version/build of Avast..? - 21.11.2500 (build 21.11.6809.528)
- OS..? (32/64 Bit..? - which SP/Build..?) - Windows 10 19044.1466
- Other security related software installed..? - None
- Which AV(s) did you use before Avast..? - None(clean install of OS happened 1 month ago)
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Offline Asyn

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Re: aswNetHub causing BSOD
« Reply #3 on: February 04, 2022, 12:35:04 PM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
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Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline s4n17y

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Re: aswNetHub causing BSOD
« Reply #4 on: February 05, 2022, 06:44:49 PM »
wow guess this is the extent of Avast's support....guess I'll be moving to a new AV even though I have been an Avast customer for 6 to 7 years
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Offline Asyn

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Re: aswNetHub causing BSOD
« Reply #5 on: February 06, 2022, 10:09:44 AM »
Hi, there are some fixes in version 22.1, so I'd suggest to try that first.
If it doesn't help and BSOD continue, report back and we will dig deeper.
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Offline r@vast

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Re: aswNetHub causing BSOD
« Reply #6 on: February 07, 2022, 11:54:11 AM »
Quote from: s4n17y on February 04, 2022, 08:36:29 AM
HI,

Lately I have been getting BSOD and the cause is aswNetHub.sys according to the memory dump:

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000046, The exception code that was not handled
Arg2: fffff8013212824a, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception


Hi,

Our developers are looking into this issue.
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Offline s4n17y

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Re: aswNetHub causing BSOD
« Reply #7 on: February 13, 2022, 05:46:21 PM »
Issue still present after updating to the Beta

First BSOD after the beta update

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000046, The exception code that was not handled
Arg2: fffff803329282ba, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for aswNetHub.sys
*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2858

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 11208

    Key  : Analysis.Init.CPU.mSec
    Value: 327

    Key  : Analysis.Init.Elapsed.mSec
    Value: 7781

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 92

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  021122-14046-01.dmp

BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000046

BUGCHECK_P2: fffff803329282ba

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT: 
fffff803`3785cbc8 fffff803`32af5aae     : 00000000`0000001e ffffffff`c0000046 fffff803`329282ba 00000000`00000000 : nt!KeBugCheckEx
fffff803`3785cbd0 fffff803`32a0026f     : fffff803`32af5a8c 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HvlpVtlCallExceptionHandler+0x22
fffff803`3785cc10 fffff803`328e6f87     : fffff803`3785d180 00000000`00000000 fffff803`3785fb60 fffff803`329faf1e : nt!RtlpExecuteHandlerForException+0xf
fffff803`3785cc40 fffff803`328e69f6     : fffff803`3785d8a0 fffff803`3785d900 fffff803`3785d3a0 00000000`00000000 : nt!RtlDispatchException+0x297
fffff803`3785d360 fffff803`329282ba     : 00000000`00000001 fffff803`2e000180 00000000`00000000 00000000`00000001 : nt!RtlRaiseException+0xf6
fffff803`3785d8e0 fffff803`32885eba     : 00000000`00000000 fffff803`4947eb58 00000000`00000000 fffff803`3785df41 : nt!RtlRaiseStatus+0x4a
fffff803`3785de80 fffff803`32884ea4     : ffff9104`00000000 00000000`00000001 fffff803`3785e390 fffff803`4947eb00 : nt!KeReleaseMutant+0x2ca
fffff803`3785df70 fffff803`4945bde1     : fffff803`3785df20 00000000`00000000 ffff9104`35a08ab1 01d81f1e`73a0e9a0 : nt!KeReleaseMutex+0x14
fffff803`3785dfa0 fffff803`3785df20     : 00000000`00000000 ffff9104`35a08ab1 01d81f1e`73a0e9a0 00000000`00000000 : aswNetHub+0x5bde1
fffff803`3785dfa8 00000000`00000000     : ffff9104`35a08ab1 01d81f1e`73a0e9a0 00000000`00000000 fffff803`4940d7ff : 0xfffff803`3785df20


SYMBOL_NAME:  aswNetHub+5bde1

MODULE_NAME: aswNetHub

IMAGE_NAME:  aswNetHub.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  5bde1

FAILURE_BUCKET_ID:  0x1E_C0000046_aswNetHub!unknown_function

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {d617c233-dc06-b91b-7d1f-2dfc8f5a5a87}

Followup:     MachineOwner
---------




This was the 2nd BSOD after updating

Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\021122-14046-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is:

Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\021322-14296-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff800`04800000 PsLoadedModuleList = 0xfffff800`0542a2d0
Debug session time: Sun Feb 13 18:17:17.083 2022 (UTC + 2:00)
System Uptime: 2 days 8:08:52.066
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`04bf73b0 48894c2408      mov     qword ptr [rsp+8],rcx ss:ffff868d`616b8670=00000000000000b8
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

ATTEMPTED_SWITCH_FROM_DPC (b8)
A wait operation, attach process, or yield was attempted from a DPC routine.
This is an illegal operation and the stack track will lead to the offending
code and original DPC routine.
Arguments:
Arg1: ffff88827b206080, Original thread which is the cause of the failure
Arg2: ffff888273c3d080, New thread
Arg3: 0000000000000000, Stack address of the original thread
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2515

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 18306

    Key  : Analysis.Init.CPU.mSec
    Value: 514

    Key  : Analysis.Init.Elapsed.mSec
    Value: 36287

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 90

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  021322-14296-01.dmp

BUGCHECK_CODE:  b8

BUGCHECK_P1: ffff88827b206080

BUGCHECK_P2: ffff888273c3d080

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FAULTING_THREAD:  ffff88827b206080

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  Discord.exe

DPC_STACK_BASE:  FFFFF8000C867FB0

STACK_TEXT: 
fffff800`0c865f80 fffff800`04a0c800     : ffff8882`786d9390 00000000`00000000 ffff8882`7960da50 fffff800`20876a85 : nt!KiSwapContext+0x76
fffff800`0c8660c0 fffff800`04a0bd2f     : 00000000`00000001 ffff8882`00043b00 fffff800`0c866280 00000000`00000000 : nt!KiSwapThread+0x500
fffff800`0c866170 fffff800`04a0b5d3     : fffff800`00000000 ffff8882`00000000 ffff8882`80a7fc00 ffff8882`7b2061c0 : nt!KiCommitThreadWait+0x14f
fffff800`0c866210 fffff800`1e9ebc43     : fffff800`1ea0eb58 ffff8882`00000000 ffff8882`57c02100 fffff800`04a89300 : nt!KeWaitForSingleObject+0x233
fffff800`0c866300 fffff800`1ea0eb58     : ffff8882`00000000 ffff8882`57c02100 fffff800`04a89300 00000000`00000000 : aswNetHub+0x5bc43
fffff800`0c866308 ffff8882`00000000     : ffff8882`57c02100 fffff800`04a89300 00000000`00000000 fffff800`1e99d7ff : aswNetHub+0x7eb58
fffff800`0c866310 ffff8882`57c02100     : fffff800`04a89300 00000000`00000000 fffff800`1e99d7ff ffff8882`752b6f00 : 0xffff8882`00000000
fffff800`0c866318 fffff800`04a89300     : 00000000`00000000 fffff800`1e99d7ff ffff8882`752b6f00 fffff800`00000000 : 0xffff8882`57c02100
fffff800`0c866320 fffff800`1e99d767     : fffff800`0c866458 fffff800`0c866520 00000000`00000001 fffff800`0c866470 : nt!ExFreeHeapPool+0x280
fffff800`0c866400 fffff800`0c866458     : fffff800`0c866520 00000000`00000001 fffff800`0c866470 ffff8882`00000000 : aswNetHub+0xd767
fffff800`0c866408 fffff800`0c866520     : 00000000`00000001 fffff800`0c866470 ffff8882`00000000 00000000`00000000 : 0xfffff800`0c866458
fffff800`0c866410 00000000`00000001     : fffff800`0c866470 ffff8882`00000000 00000000`00000000 00000000`00000000 : 0xfffff800`0c866520
fffff800`0c866418 fffff800`0c866470     : ffff8882`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
fffff800`0c866420 ffff8882`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff800`0c866470
fffff800`0c866428 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffff8882`00000000


SYMBOL_NAME:  aswNetHub+5bc43

MODULE_NAME: aswNetHub

IMAGE_NAME:  aswNetHub.sys

STACK_COMMAND:  .process /r /p 0xffff88827898d080; .thread 0xffff88827b206080 ; kb

BUCKET_ID_FUNC_OFFSET:  5bc43

FAILURE_BUCKET_ID:  0xB8_aswNetHub!unknown_function

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {9ddec478-1451-b023-7c0c-f2d8300c2426}

Followup:     MachineOwner
---------
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Offline bob3160

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Re: aswNetHub causing BSOD
« Reply #8 on: February 13, 2022, 06:31:54 PM »
Did you miss the post by Avast? Just before your post.
The developers are looking into the problem
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Offline s4n17y

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  • Posts: 6
Re: aswNetHub causing BSOD
« Reply #9 on: March 11, 2022, 05:54:51 PM »
No I did not miss it, just thought I would give an update..
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Offline Blazehoof

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Re: aswNetHub causing BSOD
« Reply #10 on: March 15, 2022, 02:57:03 PM »
I got 3 of these in the last 24 hours...
This problem was reported a month ago...
"We're looking into it" is really not good enough...
If this happens one more time, I'll have to uninstall the software despite having a premium sub...

- Which Avast..? (Free/Premium/One) - Avast Premium Security
- Which version/build of Avast..? - 22.2.6003 (build 22.2.7013.711)
- OS..? (32/64 Bit..? - which SP/Build..?) - Windows 11 Pro 10.0.22000 Build 22000
- Other security related software installed..? - None
- Which AV(s) did you use before Avast..? - None

« Last Edit: March 15, 2022, 03:15:51 PM by Blazehoof »
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Offline r@vast

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Re: aswNetHub causing BSOD
« Reply #11 on: March 16, 2022, 12:56:39 PM »
Hi,

Our developers are still working on this issue.
The only workaround would be to remove the Firewall component. https://support.avast.com/article/Add-Remove-Antivirus-components/
Please accept our apologies for any inconvenience caused.
« Last Edit: March 17, 2022, 09:40:34 AM by r@vast »
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Offline Blazehoof

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  • Posts: 5
Re: aswNetHub causing BSOD
« Reply #12 on: March 16, 2022, 07:37:55 PM »
Thank you for you reply, and the workaround!
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Offline s4n17y

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  • Posts: 6
Re: aswNetHub causing BSOD
« Reply #13 on: June 21, 2022, 09:54:07 PM »
Still no update.......uninstalled this product and installed another one....so much for being a "premium" sub. Wont be recommending Avast in ANY way.......
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Offline r@vast

  • Avast team
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  • Posts: 2758
Re: aswNetHub causing BSOD
« Reply #14 on: June 22, 2022, 12:48:23 PM »
Hi,

The fix will be released in the next version.
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