Author Topic: Install avast cleanup now my wifi is broken  (Read 1155 times)

0 Members and 1 Guest are viewing this topic.

Offline gwapo1982

  • Newbie
  • *
  • Posts: 2
Install avast cleanup now my wifi is broken
« on: February 21, 2022, 02:05:55 PM »
So i just paid for 2 years avast cleanup, after it finished installing my wifi does not connect at all, ive tried everything but without wifi i cant do much? I need help.

Offline Stellarman

  • Moderator
  • Advanced Poster
  • *
  • Posts: 817
  • Product Manager
Re: Install avast cleanup now my wifi is broken
« Reply #1 on: February 21, 2022, 02:49:40 PM »
So i just paid for 2 years avast cleanup, after it finished installing my wifi does not connect at all, ive tried everything but without wifi i cant do much? I need help.

Hi,

I am really sorry for your troubles but Cleanup does not iterfere with Wifi settings at all, could you please be more specific regarding what you did after you installed Cleanup?
Also it would be helpful if you could provide us with the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility.

  • Navigate into c:\Program Files\AVAST Software\Cleanup\
  • Look for SupportTool.exe and start it
  • Confirm the Windows User Access Control dialog to start the tool
  • After the initial check click "Next"
  • Fill in your email address so we can contact you afterwards if necessary
  • Click "Generate" button to start the process
  • When everything is finished, send me the code displayed in the final screen (see the attached picture) so we can find the right package associated with it

Thank you for your cooperation!

Offline gwapo1982

  • Newbie
  • *
  • Posts: 2
Re: Install avast cleanup now my wifi is broken
« Reply #2 on: February 21, 2022, 06:34:26 PM »
Well i couldnt find where what went wrong but luckily i had restore point from yesterday and was able to restore and redownload avast and cleanup, now i am not having problems. Thanks for your timely response.

Offline Stellarman

  • Moderator
  • Advanced Poster
  • *
  • Posts: 817
  • Product Manager
Re: Install avast cleanup now my wifi is broken
« Reply #3 on: February 22, 2022, 10:05:29 AM »
Well i couldnt find where what went wrong but luckily i had restore point from yesterday and was able to restore and redownload avast and cleanup, now i am not having problems. Thanks for your timely response.

Thank you for your reply, I am glad that you were able to resolve your issue.
Please let us know in case you encounter it again.

Thank you and have a nice day!