Author Topic: Is Avast stopping windows 10 create a boot log file?  (Read 1127 times)

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Offline rich888

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Is Avast stopping windows 10 create a boot log file?
« on: February 23, 2022, 05:45:37 PM »
I can't get Windows to generate ntbtlog.txt, the boot log file.

I have tried setting Avast to delayed and Passive mode but the log file still doesn't get created.

Anything else I can try before I uninstall Avast?

Offline Asyn

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Re: Is Avast stopping windows 10 create a boot log file?
« Reply #1 on: February 24, 2022, 11:22:10 AM »
- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rich888

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Re: Is Avast stopping windows 10 create a boot log file?
« Reply #2 on: February 24, 2022, 04:10:32 PM »
- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Avast Free.
22.1.2504 (build 22.1.6921.709)
Windows 10 Version   10.0.19043 Build 19043
No other AV software.
Always used Avast.


Offline Asyn

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Re: Is Avast stopping windows 10 create a boot log file?
« Reply #3 on: February 24, 2022, 04:20:56 PM »
1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rich888

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Re: Is Avast stopping windows 10 create a boot log file?
« Reply #4 on: February 24, 2022, 07:24:28 PM »
1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
OK. This is the id:
5Y6I1

Offline Asyn

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Re: Is Avast stopping windows 10 create a boot log file?
« Reply #5 on: February 25, 2022, 09:54:05 AM »
OK. This is the id:
5Y6I1
Hi, I forwarded it, let's see...
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rich888

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Re: Is Avast stopping windows 10 create a boot log file?
« Reply #6 on: February 25, 2022, 04:36:46 PM »
OK. This is the id:
5Y6I1
Hi, I forwarded it, let's see...

OK, Thanks. Do you know if there is a way to stop Avast running at boot so I can see if I get a bootlog?

Offline Asyn

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Re: Is Avast stopping windows 10 create a boot log file?
« Reply #7 on: February 25, 2022, 04:54:33 PM »
Hi, according to the devs, your issue isn't related to Avast.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rich888

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Re: Is Avast stopping windows 10 create a boot log file?
« Reply #8 on: February 25, 2022, 04:58:12 PM »
Hi, according to the devs, your issue isn't related to Avast.

OK. One of the tests to find out why Windows won't create a boot log file is to disable any antivirus software...

I guess I will have to just uninstall it to find out? The Delay mode should have proven this though right?