Author Topic: Can't enable 2FA  (Read 941 times)

0 Members and 1 Guest are viewing this topic.

Offline kazunori

  • Newbie
  • *
  • Posts: 2
Can't enable 2FA
« on: March 01, 2022, 05:14:51 PM »
When I scan the QR Code on the 2FA setup menu all authenticators I've tried said that it wasn't a valid QR Code

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86803
  • No support PMs thanks
Re: Can't enable 2FA
« Reply #1 on: March 01, 2022, 06:24:16 PM »
You are going to have to provide much more information before anyone can even begin to help.

What programs are involved, what browser is used, any error messages or popups, etc. etc.  ?

Are you even using Avast antivirus ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline kazunori

  • Newbie
  • *
  • Posts: 2
Re: Can't enable 2FA
« Reply #2 on: March 03, 2022, 11:54:05 AM »
nvm i got 2fa working by using the token instead of qr code... thanks for replying though.

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86803
  • No support PMs thanks
Re: Can't enable 2FA
« Reply #3 on: March 03, 2022, 12:01:58 PM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security