Author Topic: Excessive Disk Activity Linked To aswToolsSvc.exe  (Read 5750 times)

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Offline Asyn

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #15 on: March 08, 2022, 05:42:01 PM »
I'm using 22.1.2504 (build 22.1.6921.710)
Update to the latest version (22.2): https://forum.avast.com/index.php?topic=318305.0
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #16 on: March 08, 2022, 05:59:11 PM »
Done. Will report back.

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #17 on: March 10, 2022, 12:36:14 AM »
Update, rebooted, the behavior continues as before. This is crazy, running a scan doesn't behave this way, why is it trashing the disk like this?

Offline Asyn

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #18 on: March 10, 2022, 08:25:58 AM »
- Which Avast..? (Free/Premium/One)
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #19 on: March 10, 2022, 03:14:24 PM »
I've reported your concerns to Avast. Let's see if that helps.
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Offline jaroslav.nix

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #20 on: March 10, 2022, 03:24:51 PM »
Hello, thank you for reporting. Would it be please possible to provide us performance recording for such situation, so we can analyse which Avast component is responsible for this:
https://forum.avast.com/index.php?topic=237567.0
Thank you.

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #21 on: March 12, 2022, 02:05:48 AM »
- Which Avast..? (Free/Premium/One)  Premium Security Paid
- OS..? (32/64 Bit..? - which SP/Build..?)  Windows 10x64 LTSC
- Other security related software installed..? None
- Which AV(s) did you use before Avast..? Eset Suite on clean install then switched to Avast following the use of Eset Cleanup Tool.

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #22 on: March 12, 2022, 02:08:34 AM »
Hello, thank you for reporting. Would it be please possible to provide us performance recording for such situation, so we can analyse which Avast component is responsible for this:
https://forum.avast.com/index.php?topic=237567.0
Thank you.

Yes, I shall.

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #23 on: March 14, 2022, 07:34:59 PM »
Hello, thank you for reporting. Would it be please possible to provide us performance recording for such situation, so we can analyse which Avast component is responsible for this:
https://forum.avast.com/index.php?topic=237567.0
Thank you.

The avast-log.rar is uploading to your ftp now.

Offline jaroslav.nix

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #24 on: March 15, 2022, 04:35:21 PM »
Thank you Peter52, are you sure the performance log is collected from the moment when you experienced the aswToolSvc issue, because I can see the only one process consuming almost 100% of the disk and its vmware-vmx.exe. You can have a look by opening the log in WPA (Windows Performance Analyser).

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #25 on: March 15, 2022, 04:58:53 PM »
Not not the moment of, it happens randomly so it takes a minute or so before I catch it and start the logging. There's no way I can anticipate the start, is that what you require? Also, I wasn't running VMware at the time, I'll have a look at the log.

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #26 on: March 15, 2022, 05:32:29 PM »
Thank you Peter52, are you sure the performance log is collected from the moment when you experienced the aswToolSvc issue, because I can see the only one process consuming almost 100% of the disk and its vmware-vmx.exe. You can have a look by opening the log in WPA (Windows Performance Analyser).

Hmm, yes I see that. I guess I was running VMware but that was an unusual situation, I normally don't. I'll try again, I did an uninstall/reinstall yesterday as well so maybe that had some effect on it. Thanks Jaroslav, I'll report back.

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #27 on: March 16, 2022, 05:32:24 PM »
Thank you Peter52, are you sure the performance log is collected from the moment when you experienced the aswToolSvc issue, because I can see the only one process consuming almost 100% of the disk and its vmware-vmx.exe. You can have a look by opening the log in WPA (Windows Performance Analyser).

Jaroslav,

I'm uploading now a log file of the disk activity following a reboot. I ended the avasttools.exe during the logging so I would really appreciate it if you would have a look and let me know what you find. I did do an uninstall and reinstall a couple of days ago.

Thanks.

Offline Asyn

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #28 on: March 16, 2022, 05:38:05 PM »
Jaroslav, I'm uploading now a log file of the disk activity following a reboot...
Use/Pick a unique name (and post it here), so Jaroslav can find it. ;)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #29 on: March 16, 2022, 05:57:36 PM »
File name is: avast-log_Stopped_AvastTools.rar

Thanks