Author Topic: Excessive Disk Activity Linked To aswToolsSvc.exe  (Read 5701 times)

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Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #30 on: March 18, 2022, 01:34:59 AM »
Any update? I'm not too versed in reading the log file but it certainly seems as though aswToolsSvc.exe is the process that's predominant here. I had to stop the service because of what it's doing so I'm feeling unprotected. I'd like to get this resolved.

Offline jaroslav.nix

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #31 on: March 18, 2022, 10:31:49 AM »
I am sorry for my late reply, I haven't receive email notification from forum. Thanks Asyn for pinging me.
Thank you for the logs, it's very helpful. The issue is connected to TuneUp scan running on background. I will make sure the issue is reported to TuneUp team and fixed as soon as possible. One more thank you very much for your patience and help with analysis.

Offline bob3160

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #32 on: March 18, 2022, 10:35:19 AM »
I am sorry for my late reply, I haven't receive email notification from forum. Thanks Asyn for pinging me.
Thank you for the logs, it's very helpful. The issue is connected to TuneUp scan running on background. I will make sure the issue is reported to TuneUp team and fixed as soon as possible. One more thank you very much for your patience and help with analysis.
Does the TuneUp scan run on all systems even if you selected not to install the CleanUp module?
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Offline Lubos-78

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #33 on: March 18, 2022, 12:52:39 PM »
Hi All. Thanks for report. We are looking at the issue and it seems that problem is that directory which is in our cleaning definitions has quite a lot of subdirectories and the scanning is taking quite a long time. We are working on solution and we will do our best to get it released as soon as possible. Bob regarding your question. Disk cleanup scanning module is part of AV smartscan which means that such scan can run even if cleanup is not installed.

Offline bob3160

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #34 on: March 18, 2022, 12:55:56 PM »
Hi All. Thanks for report. We are looking at the issue and it seems that problem is that directory which is in our cleaning definitions has quite a lot of subdirectories and the scanning is taking quite a long time. We are working on solution and we will do our best to get it released as soon as possible. Bob regarding your question. Disk cleanup scanning module is part of AV smartscan which means that such scan can run even if cleanup is not installed.
Thanks for the updated information Lubos-78.
Is there currently any way to stop this scanning process till a solution is found?
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Offline Lubos-78

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #35 on: March 18, 2022, 01:39:21 PM »
Im not sure since this is question for AV development. I do not think that user can do it in UI. I will try to find solution with AV developers.

Offline bob3160

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #36 on: March 18, 2022, 01:47:56 PM »
Im not sure since this is question for AV development. I do not think that user can do it in UI. I will try to find solution with AV developers.
Thanks. :)
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Offline petr blatny

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #37 on: March 18, 2022, 02:15:43 PM »
Any update? I'm not too versed in reading the log file but it certainly seems as though aswToolsSvc.exe is the process that's predominant here. I had to stop the service because of what it's doing so I'm feeling unprotected. I'd like to get this resolved.

Hello Peter52, removing cleanup component from AV setup tree should fix it. Open AV settings->Troubleshooting->ADD/MODIFY COMPONENTS->uncheck Cleanup and click on CHANGE button.

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #38 on: March 18, 2022, 08:53:25 PM »
Thank you Petr, I've removed the component. If there is any further problem I'll post back. I should mention that I run Avast on other systems as well and this is the only one exhibiting the behavior.

I think it would be helpful if component selection during setup were part of the installer as I would have saved myself many hours of effort had the option been known as I would not have installed the cleanup component initially.

Offline bob3160

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #39 on: March 19, 2022, 12:23:30 AM »
Thank you Petr, I've removed the component. If there is any further problem I'll post back. I should mention that I run Avast on other systems as well and this is the only one exhibiting the behavior.

I think it would be helpful if component selection during setup were part of the installer as I would have saved myself many hours of effort had the option been known as I would not have installed the cleanup component initially.
If you do a CUSTOM install, you get the option to choose what to install and what to omit.
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Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #40 on: March 19, 2022, 05:32:00 PM »
Thank you, I must have missed that, I always do custom installs.

Offline Peter52

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #41 on: April 21, 2022, 01:48:25 AM »
Just a quick update to say that's been a while now and the excessive disk activity has ceased so stopping the cleanup utility did the trick. Thank you all very much.

Offline Asyn

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Re: Excessive Disk Activity Linked To aswToolsSvc.exe
« Reply #42 on: April 21, 2022, 09:08:03 AM »
You're welcome and thanks for the feedback.
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