Author Topic: passwords lost  (Read 1080 times)

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Offline Garden

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passwords lost
« on: March 08, 2022, 03:14:00 PM »
Hello guys,
sorry for my english.

Today I started my pc and opened my browser (avast secure on windows 10) but all of my passwords (and account google logged in) disappeared. What can I do to restore them ?

Offline ondrejz

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Re: passwords lost
« Reply #1 on: March 14, 2022, 11:38:25 AM »
Hello Garden,

to help you I need to know more details. Please could you add the following details?

- where were your passwords stored? Did you use a password manager extension or the built-in password manager in the browser?
- could you check this page secure://settings/passwords?search=passwo and let me know what you see?
- by "account google logged in) disappeared", do you mean that google is logged out?

It looks to me that the browser is using different profile than before. Please send me output of this page: secure://settings/diagnosticInfo

Thank you

Offline Garden

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Re: passwords lost
« Reply #2 on: March 14, 2022, 07:00:44 PM »
Hello ondrejz,
Thanks for the help.

-My password were stored in the browser with none addons or password manager extension.
-Nothing, the only thing in there are the two password I typed after lost all.
-Exactly. I was with my profile connected to other 6 profiles but with this problem I was logged out and without any of their password saved.


---------------------------------
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\user\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v21H2 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=22.1.2504
urlscanner_version=1.9.0.367
mimic_version=v0.1.17-46c12c3
host_prefix=
browser_version=98.1.14514.103 (Official Build (64-bit))
cgid=321
cid=3349
uid=29c3aa49c4cc4d53b7564bf2da3d5e83

Channel: stable
OS language: it-it
Browser language: it
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
egncdnniomonjgpjbapalkckojhkfddk : Floating Video with Playback Controls : 2.5
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.12.0.357
ghbmnnjooekpmoecnnnilnnbdlolhkhi : Documenti Google offline : 1.40.0
jjphmlaoffndcnecccgemfdaaoighkel : Floating for YouTube™ : 0.7.0
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.6.158
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.8.193

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181

---------------------------------
Thank you again for give me some hope.

Offline ondrejz

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Re: passwords lost
« Reply #3 on: May 04, 2022, 11:55:39 AM »
Hi,

thanks for the answers. A few more questions...

1) How many accounts do you have on your PC? In the profile path I see your account is called "user". Didn't you use another one before? How many user names do you see in C:\Users?
2) DId you use another browser before yous switched to Avast browser? Are the passwords in that browser? If so, you can import them to Avast browser via settings -> import
3) What do you mean by "connected to other 6 profiles"?
4) Did you enable Browser Sync in Avast Browser? I mean did you login to Avast browser via page: secure://settings/syncSetup

Thank you