Author Topic: upgrade from 3.x to 4.x license issue  (Read 1258 times)

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Offline vici

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upgrade from 3.x to 4.x license issue
« on: March 10, 2022, 05:05:08 PM »
Hello,

We had a 3.x instalation which stopped working and we upgraded it to 4.0.3.
Unfortunately after the upgrade the new version no longer accepts the existing license file:

# avast
2022-03-10 17:08:38.702+0200 [59675:  e91b] NOTICE  main: Starting 4.0.3 (d92998101785 LNX)
2022-03-10 17:08:38.911+0200 [59677:  e91d] INFO    Submit: Burger V3 sent
2022-03-10 17:08:40.811+0200 [59675:  e91b] NOTICE  engine: Loaded VPS #22030910
2022-03-10 17:08:40.813+0200 [59675:  e91b] WARNING engine: License feature not found: AV_LNX: No license available
2022-03-10 17:08:40.813+0200 [59675:  e91b] ERROR   main: Valid license not present.
2022-03-10 17:08:40.813+0200 [59675:  e91b] ERROR   main: Fatal error. Exiting.

Opening a support ticket for the business version doesnt allow me to select the Linux version so I opened one on "Other Software" but I expect it will take some time....
Reissuing the license file using the original activation code generates and invalid trial license.
The download button in the avast store is not working and the Activation Code shows "n/a".

Any suggestions on how to fix this?


Offline vici

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Re: upgrade from 3.x to 4.x license issue
« Reply #1 on: March 10, 2022, 05:10:12 PM »
the logs above are atfer trying to reissue using avastlic, with the original license file the error is:

# avast
2022-03-10 18:08:55.622+0200 [64276:  fb14] NOTICE  main: Starting 4.0.3 (d92998101785 LNX)
2022-03-10 18:08:55.879+0200 [64278:  fb16] INFO    Submit: Burger V3 sent
2022-03-10 18:08:57.710+0200 [64276:  fb14] NOTICE  engine: Loaded VPS #22030910
2022-03-10 18:08:57.711+0200 [64276:  fb14] ERROR   engine: License expired
2022-03-10 18:08:57.711+0200 [64276:  fb14] ERROR   main: Valid license not present.
2022-03-10 18:08:57.711+0200 [64276:  fb14] ERROR   main: Fatal error. Exiting.

the license is valid according to the avast store till 2033 renewal

Offline Radek Brich

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Re: upgrade from 3.x to 4.x license issue
« Reply #2 on: April 05, 2022, 08:57:23 AM »
Hi, contacting support is the way the go. They should be able to fix the license.