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Author Topic: Avast and Firefox False Positive-Answered  (Read 8556 times)

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Offline DavidR

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Re: Avast and Firefox False Positive
« Reply #15 on: March 22, 2022, 11:35:26 PM »
Quote from: Spiritual2016 on March 22, 2022, 09:28:00 PM
Okay, so according to the Avast Team thread link from Pondus, it 'was' a FP, which is reassuring

*I deleted the the three copies of the file from the Quarantine section-Was I supposed to restore it?

Unlike other users have posted, I have not had any permanent negative issues (missing emails, the inability to access email accounts, or further pop-ups being displayed in Firefox).

Personally there is no rush to delete anything in quarantine, it can do no harm there, files are encrypted and the name is changed (if viewed from outside the the quarantine).

Had they been required to get firefox/thunderbird working again - As the old saying goes, act in haste repent at leisure.
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Offline DavidR

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Re: Avast and Firefox False Positive
« Reply #16 on: March 22, 2022, 11:39:00 PM »
Quote from: emwillsea on March 22, 2022, 10:58:44 PM
When attempting to restore the quarantined .js file and overwrite the existing file, it cannot do this.  Where do we go from here?

Are you able to run firefox and or thunderbird to work again (as normal) without trying to restore  ?

If so then you should be ok as in Spiritual2016's post above.
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Offline bob3160

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Re: Avast and Firefox False Positive
« Reply #17 on: March 23, 2022, 12:06:40 AM »
False positive and it should already be resolved according to this:
https://twitter.com/Avast/status/1506353632878505997
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Offline jvidal

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Re: Avast and Firefox False Positive
« Reply #18 on: March 23, 2022, 12:56:52 AM »
I confirm this FP, it happened to me too. Fortunately, I have avast configured to ASK before fixing anything, so I simply ignored it and firefox continued working fine.
Also a friend called me alarmed because all his thunderbird emails disappeared after avast claimed to have removed a virus.

THIS IS UNACCEPTABLE. just another in a LONG line of false positives.
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Offline Spiritual2016

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Re: Avast and Firefox False Positive
« Reply #19 on: March 23, 2022, 01:29:28 AM »
-
« Last Edit: March 23, 2022, 09:11:19 PM by Spiritual2016 »
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Offline Asyn

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Re: Avast and Firefox False Positive
« Reply #20 on: March 23, 2022, 10:02:07 AM »
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Offline Spiritual2016

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Re: Avast and Firefox False Positive
« Reply #21 on: March 23, 2022, 09:12:04 PM »
To Someone Who Uses Firefox:

None of my Firefox settings were modified.

Q. However, since I opted to err on the side of caution and delete the Quarantined 'Prefs.js' file, was a new copy automatically generated?

Answer:
« Last Edit: March 24, 2022, 05:36:02 AM by Spiritual2016 »
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Offline Asyn

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Re: Avast and Firefox False Positive
« Reply #22 on: March 24, 2022, 08:44:49 AM »
Quote from: Spiritual2016 on March 23, 2022, 09:12:04 PM
Q. However, since I opted to err on the side of caution and delete the Quarantined 'Prefs.js' file, was a new copy automatically generated?
Yes.
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Offline Spiritual2016

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Re: Avast and Firefox False Positive
« Reply #23 on: March 24, 2022, 05:19:09 PM »
Thanks Asyn!
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Offline Asyn

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Re: Avast and Firefox False Positive
« Reply #24 on: March 24, 2022, 05:22:05 PM »
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Offline Spiritual2016

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Re: Avast and Firefox False Positive-Answered
« Reply #25 on: March 24, 2022, 05:24:52 PM »
Asyn:

By the way, do you use Firefox or did you just happen to know the answer? :)
« Last Edit: March 24, 2022, 06:43:05 PM by Spiritual2016 »
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Offline alanb

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Re: Avast and Firefox False Positive-Answered
« Reply #26 on: March 24, 2022, 06:56:33 PM »
Take a look at Asyn's sig  ;)

BTW, be aware that the newly-created prefs.js will be set to all default values and none of your customizations will be in it.

Back up your profile regularly  ::)
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Offline Spiritual2016

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Re: Avast and Firefox False Positive-Answered
« Reply #27 on: March 24, 2022, 07:15:58 PM »
Thx!
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Offline Jay Jay H

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Re: Avast and Firefox False Positive-Answered
« Reply #28 on: March 25, 2022, 03:21:38 PM »
I tried the same and got nothing.   Restore did not return my email.  >:( >:( >:( >:( >:(
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Offline Asyn

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Re: Avast and Firefox False Positive-Answered
« Reply #29 on: March 25, 2022, 03:58:42 PM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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