Author Topic: Secure Brower > Bank Mode Freeze Windows  (Read 1449 times)

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Offline Bartleboom

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Secure Brower > Bank Mode Freeze Windows
« on: March 30, 2022, 10:05:31 AM »
Dear Avast Forum,
Avast Secure Browser v. 99.0.15283.83 > Bank Mode often, not always, freeze Windows. Sometimes I need to reboot the system, others, waiting a bit, I am able to go back to Standard Desktop where Application Bar flashes for some seconds. I tried several ways... unistalling, updating addons, starting differently, resizing browser window... it seems to be a graphic issue, nothing help. Any advise, please? Thanks

Avast Ultimate - Win 10 Pro - Nvidia GTX 760 Driver 472.98

Bartleboom

Offline Asyn

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Re: Secure Brower > Bank Mode Freeze Windows
« Reply #1 on: March 30, 2022, 11:01:16 AM »
Please post your Diagnostic Information. You can get it by visiting this link: secure://settings/diagnosticInfo
For problems with Bank Mode, also attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Bartleboom

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Re: Secure Brower > Bank Mode Freeze Windows
« Reply #2 on: April 04, 2022, 08:20:31 AM »
Hello Asyn, thanks for reply, sorry for late.
At last I removed Secure Browser... 'too much', and with some drawbacks, just my opinion.

Your interest much appreciated,
Bartle

Offline Asyn

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Re: Secure Brower > Bank Mode Freeze Windows
« Reply #3 on: April 04, 2022, 08:34:03 AM »
You're welcome.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline beammeupscotty

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Re: Secure Brower > Bank Mode Freeze Windows
« Reply #4 on: September 08, 2022, 07:07:00 AM »
Hello Avast forum,

It appears this issue was never resolved. I have the same issue as Bartleboom.

I have used Bank Mode for several years on Win7 Pro without issue. I'm now on Win10 Pro and a new machine (beginning of he year) Now Bank Mode is entirely erratic; sometimes it freezes after a minute or two sometimes five minutes or so. This occurs sometimes in the course of sensitive banking transactions.

There is no way out. I have to do a hard shutdown. I can't even load Task Manager. The cursor becomes inactive. Also, as Bartleboom noted, if one is fortunate enough to close Bank Mode and return to the standard desktop the task bar shudders and a hard edge is on the foot of the  browser page which leaves a gap to the the top of the task bar. This can only be removed by refreshing the page and scrolling.

Does ASB require Virtualization Based Security to be enabled by default or does Avast control it in session?
 
I look forward to your assistance.

As requested I am including the diagnostics and the

Diagnstic Info:
executable_path=C:\Users\pthor\AppData\Local\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\pthor\AppData\Local\AVAST Software\Browser\User Data\BankMode\Default
os_version=Windows 10 v21H1 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=22.8.6030
urlscanner_version=1.9.0.367
mimic_version=v0.1.24-c1a08c4
host_prefix=
browser_version=104.1.18182.102 (Official Build (64-bit))
cgid=369
cid=6308
uid=f10df4bb04b94df6bfdd2c8211dd82cd

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1189.1

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.0.0.284
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.13.0.407
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.9.116
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.18
onochehmbbbmkaffnheflmfpfjgppblm : Avast Privacy Guard : 2.8.353

Disabled extensions:

Offline beammeupscotty

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Re: Secure Brower > Bank Mode Freeze Windows
« Reply #5 on: September 20, 2022, 03:25:13 AM »
Hello again,

Since my post of 8 September there has been no update to this thread providing a way forward. Am I to assume this issue has been addressed or is the solution still a work in progress?

Although it has not been requested, would it be helpful to use the Avast Premium Security Troubleshooting Recorder to provide evidence of process failures in order to diagnose the issue?

I look forward to your advice. .

Offline Jevgeni Soonberg

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Re: Secure Brower > Bank Mode Freeze Windows
« Reply #6 on: September 20, 2022, 01:19:54 PM »
Hello!
It would be great to get the szb.log from c:\ProgramData\AVAST Software\Avast\log\ to investigate your problem.
Thanks in Advance!
Best Regards, Jevgeni!

Offline beammeupscotty

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Re: Secure Brower > Bank Mode Freeze Windows
« Reply #7 on: September 21, 2022, 04:40:11 AM »
Hi Jevgeni Soonberg,

It was attached to my original  post on September 8. i note it has been downloaded once so someone must be analysing at it.