Author Topic: Avast Premium Security is not working  (Read 5471 times)

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Offline mjazz

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Avast Premium Security is not working
« on: April 01, 2022, 03:55:54 AM »
When I click on the icon, Avast no longer scans the computer as it used to. It looks like it does when a scan has finished.
It says, 'This scan has finished.' 'Smart Scan has finished' along with the green square that says 'See Results'.
I've tried to find a way to make it scan but have been unsuccessful.

Offline Asyn

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Re: Avast Premium Security is not working
« Reply #1 on: April 01, 2022, 04:53:58 PM »
Could you elaborate, not sure what you mean... :-\
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mjazz

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Re: Avast Premium Security is not working
« Reply #2 on: April 02, 2022, 08:51:39 AM »
I click on the Avast Premium Security icon on the desktop.
The Avast window opens.
Instead of saying "Run Smart Scan",  it says:
 'This scan has finished.' 'Smart Scan has finished'  'See Results'.

Offline Asyn

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Re: Avast Premium Security is not working
« Reply #3 on: April 02, 2022, 09:20:06 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mjazz

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Re: Avast Premium Security is not working
« Reply #4 on: April 07, 2022, 04:52:00 PM »
I tried the repair app and it worked normally once.
Now, it's back to 'See Results' when I click on the icon.

Offline Asyn

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Re: Avast Premium Security is not working
« Reply #5 on: April 07, 2022, 04:58:13 PM »
- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mjazz

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Re: Avast Premium Security is not working
« Reply #6 on: April 09, 2022, 06:53:05 PM »
It turned out that I didn't have the latest version. Thanks, the latest version works.  Avast should let their customers know when there are updates.

Offline Asyn

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Re: Avast Premium Security is not working
« Reply #7 on: April 10, 2022, 09:03:33 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mjazz

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Re: Avast Premium Security is not working
« Reply #8 on: April 16, 2022, 06:41:29 PM »
It's not working again.
It worked a few times after I used the repair app. I tried the repair app again but it still doesn't work.
It's 64 bit.
I didn't use any other anti-virus before Avast and don't have any other security software installed.
I don't know what SP/Build is or how to find it.

Offline bob3160

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Re: Avast Premium Security is not working
« Reply #9 on: April 16, 2022, 06:50:18 PM »
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline mjazz

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Re: Avast Premium Security is not working
« Reply #10 on: April 16, 2022, 07:23:32 PM »
Thank you very much.
Windows just did an update and it seems to be working for now.
But I will definitely keep this in mind should it fail to work again.

Offline bob3160

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Re: Avast Premium Security is not working
« Reply #11 on: April 16, 2022, 08:59:25 PM »
Thank you very much.
Windows just did an update and it seems to be working for now.
But I will definitely keep this in mind should it fail to work again.
You're welcome.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline mjazz

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Re: Avast Premium Security is not working
« Reply #12 on: April 19, 2022, 07:19:33 PM »
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
It's not working again so I will try this.
What do I need to know to re-install it? Is there any information I need to save?

Offline DavidR

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Re: Avast Premium Security is not working
« Reply #13 on: April 19, 2022, 07:49:06 PM »
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
It's not working again so I will try this.
What do I need to know to re-install it? Is there any information I need to save?

Have you viewed the information in the two links bob3160 gave (that you quoted) ?
That would be a good starting point and if you have any questions after that you can give details.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mjazz

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Re: Avast Premium Security is not working
« Reply #14 on: April 19, 2022, 09:31:49 PM »
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
It's not working again so I will try this.
What do I need to know to re-install it? Is there any information I need to save?

Have you viewed the information in the two links bob3160 gave (that you quoted) ?
That would be a good starting point and if you have any questions after that you can give details.
Yes. It just says how to uninstall it. I'm afraid of uninstalling it and not being able to install it again.
Edit: It does say how to install it. I'm just afraid it will ask for a key or something that I didn't need I had to save. I'll give it a shot anyway.
« Last Edit: April 19, 2022, 09:47:57 PM by mjazz »