Author Topic: I would like to unsubscribe from Driver Update  (Read 2470 times)

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Offline gino.vannauw

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I would like to unsubscribe from Driver Update
« on: April 06, 2022, 05:20:08 PM »
Hello
I hope someone can help me. I have in vain tried to unsubscribe from the Avast Driver update for the last hour or so. I can't unsubscribe via my account since my subscriptions are not listed and I can't find any way to get into contact with customer support, nor via a web form nor via an email address.
This is driving me crazy..
Is there any way I can contact customer support to have my subscription ended?

Tks + b rgds

Offline DavidR

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Re: I would like to unsubscribe from Driver Update
« Reply #1 on: April 06, 2022, 06:00:16 PM »
Check this - Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35.
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Offline wphs

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Re: I would like to unsubscribe from Driver Update
« Reply #2 on: April 06, 2022, 07:34:47 PM »
Error :P
« Last Edit: April 06, 2022, 07:37:59 PM by wphs »

Offline schmidthouse

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Re: I would like to unsubscribe from Driver Update
« Reply #3 on: April 06, 2022, 07:36:22 PM »
The OP mentioned the subscription/s are not listed and that's a problem.

I have noticed My subscriptions are also not showing/listed as I have (and have had) numerous subs.
« Last Edit: April 06, 2022, 07:39:40 PM by schmidthouse »
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Offline DavidR

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Re: I would like to unsubscribe from Driver Update
« Reply #4 on: April 06, 2022, 08:36:03 PM »
The OP mentioned the subscription/s are not listed and that's a problem.

I have noticed My subscriptions are also not showing/listed as I have (and have had) numerous subs.

I don't know why that might be, but in that link it also mentions:
Which subscriptions can I cancel via my Avast Account?

Other locations of purchase may be relevant:
Quote from: Extract
If your subscription purchase was processed by a different authorized eCommerce partner (such as Nexway, AstroPay, or Cleverbridge), you need to use an alternative cancellation method.

Quote from: Extract2
Note:You cannot cancel a subscription purchased via Google Play Store or the App Store using your Avast Account. For instructions on canceling a subscription via one of these vendors, refer to the following article:

    Canceling an Avast subscription purchased via Google Play Store or the App Store

Quote from: Extract3
What if this article did not resolve my issue?

If this article does not resolve your issue, we recommend contacting Avast Support for further assistance.
https://support.avast.com/contact/paid/
« Last Edit: April 06, 2022, 08:37:43 PM by DavidR »
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Offline gino.vannauw

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Re: I would like to unsubscribe from Driver Update
« Reply #5 on: April 07, 2022, 12:52:49 PM »
Thank you all for your reactions. I have in the meantime, via the GDPR form (yes I know, not the most logical way) been in contact with someone from customer support. I have forwarded all relevant information to him hoping that he might be able to fix the problem.
I will keep you posted about the outcome

B rgds
Gino

Offline DavidR

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Re: I would like to unsubscribe from Driver Update
« Reply #6 on: April 07, 2022, 01:14:43 PM »
You're welcome.
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