Author Topic: I would like to unsubscribe from Driver Update  (Read 8391 times)

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Offline gino.vannauw

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I would like to unsubscribe from Driver Update
« on: April 06, 2022, 05:20:08 PM »
Hello
I hope someone can help me. I have in vain tried to unsubscribe from the Avast Driver update for the last hour or so. I can't unsubscribe via my account since my subscriptions are not listed and I can't find any way to get into contact with customer support, nor via a web form nor via an email address.
This is driving me crazy..
Is there any way I can contact customer support to have my subscription ended?

Tks + b rgds

Offline DavidR

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Re: I would like to unsubscribe from Driver Update
« Reply #1 on: April 06, 2022, 06:00:16 PM »
Check this - Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35.
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Offline wphs

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Re: I would like to unsubscribe from Driver Update
« Reply #2 on: April 06, 2022, 07:34:47 PM »
Error :P
« Last Edit: April 06, 2022, 07:37:59 PM by wphs »

Offline schmidthouse

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Re: I would like to unsubscribe from Driver Update
« Reply #3 on: April 06, 2022, 07:36:22 PM »
The OP mentioned the subscription/s are not listed and that's a problem.

I have noticed My subscriptions are also not showing/listed as I have (and have had) numerous subs.
« Last Edit: April 06, 2022, 07:39:40 PM by schmidthouse »

Offline DavidR

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Re: I would like to unsubscribe from Driver Update
« Reply #4 on: April 06, 2022, 08:36:03 PM »
The OP mentioned the subscription/s are not listed and that's a problem.

I have noticed My subscriptions are also not showing/listed as I have (and have had) numerous subs.

I don't know why that might be, but in that link it also mentions:
Which subscriptions can I cancel via my Avast Account?

Other locations of purchase may be relevant:
Quote from: Extract
If your subscription purchase was processed by a different authorized eCommerce partner (such as Nexway, AstroPay, or Cleverbridge), you need to use an alternative cancellation method.

Quote from: Extract2
Note:You cannot cancel a subscription purchased via Google Play Store or the App Store using your Avast Account. For instructions on canceling a subscription via one of these vendors, refer to the following article:

    Canceling an Avast subscription purchased via Google Play Store or the App Store

Quote from: Extract3
What if this article did not resolve my issue?

If this article does not resolve your issue, we recommend contacting Avast Support for further assistance.
https://support.avast.com/contact/paid/
« Last Edit: April 06, 2022, 08:37:43 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline gino.vannauw

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Re: I would like to unsubscribe from Driver Update
« Reply #5 on: April 07, 2022, 12:52:49 PM »
Thank you all for your reactions. I have in the meantime, via the GDPR form (yes I know, not the most logical way) been in contact with someone from customer support. I have forwarded all relevant information to him hoping that he might be able to fix the problem.
I will keep you posted about the outcome

B rgds
Gino

Offline DavidR

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Re: I would like to unsubscribe from Driver Update
« Reply #6 on: April 07, 2022, 01:14:43 PM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Ayllen

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Re: I would like to unsubscribe from Driver Update
« Reply #7 on: April 14, 2023, 11:51:25 PM »
Hola. Alguien podría ayudarme, necesito cancelar la suscripción avast driver updater, pero no logro hacerlo, no aparece en mis suscripciones de la cuenta avast, pero tampoco aparece en la cuenta de google play, no hay forma de cancelar, en la pagina de soporte técnico tampoco hay la opción. alguien logró cancelar y como lo hizo. por favor me podrían ayudar?