Author Topic: Unable to buy 60 days free VPN - Technical Help  (Read 2470 times)

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Offline gupta.yogita09

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Unable to buy 60 days free VPN - Technical Help
« on: April 21, 2022, 04:13:49 PM »
Hello Avast Team,

Pls see below, I am trying to enter my credit card details so that I can subscribe for the free 60 days VPN but I am unable to do so.

Pls, help me to fix this error in the below screenshot. I am unable to see the credit card details field and directly I am coming to this screen.

« Last Edit: April 21, 2022, 04:44:32 PM by gupta.yogita09 »

Offline Asyn

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Re: Unable to buy 60 days free VPN - Technical Help
« Reply #1 on: April 21, 2022, 04:40:51 PM »
Please attach your screenshot(s)/log(s), some of us don't follow external links. ;)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline gupta.yogita09

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Re: Unable to buy 60 days free VPN - Technical Help
« Reply #2 on: April 21, 2022, 04:45:11 PM »
Please attach your screenshot(s)/log(s), some of us don't follow external links. ;)

Done, pls advise how can I enter my credit card details?

Offline Asyn

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Re: Unable to buy 60 days free VPN - Technical Help
« Reply #3 on: April 21, 2022, 04:52:04 PM »
Please attach your screenshot(s)/log(s), some of us don't follow external links. ;)
Done, pls advise how can I enter my credit card details?
Did you try clicking on "Need Help"..!?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline gupta.yogita09

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Re: Unable to buy 60 days free VPN - Technical Help
« Reply #4 on: April 21, 2022, 04:56:14 PM »
Please attach your screenshot(s)/log(s), some of us don't follow external links. ;)
Done, pls advise how can I enter my credit card details?
Did you try clicking on "Need Help"..!?

Yes, I tried clicking on " need Help?" as well as all other words in this line but none of them is active. I have never seen such an error before. This is why I am confused.

Offline Asyn

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Re: Unable to buy 60 days free VPN - Technical Help
« Reply #5 on: April 21, 2022, 05:05:58 PM »
See if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline gupta.yogita09

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Re: Unable to buy 60 days free VPN - Technical Help
« Reply #6 on: April 24, 2022, 08:29:53 AM »
See if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)

Hello Asyn,

Pls see the below screenshots, I also tried changing the DNS settings as per the support link provided by you, and still I am getting the same error. Pls guide how can we solve this error.

Thank you.

« Last Edit: April 24, 2022, 08:44:34 AM by gupta.yogita09 »

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline gupta.yogita09

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Re: Unable to buy 60 days free VPN - Technical Help
« Reply #8 on: April 24, 2022, 03:30:00 PM »
Contact sales: https://support.avast.com/en-ww/contact/sales_other_general

Ok, I generated a complaint number. Let's see when will I get help from the Avast sales team.
Thanks for all your help.

Offline Asyn

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Re: Unable to buy 60 days free VPN - Technical Help
« Reply #9 on: April 24, 2022, 03:35:02 PM »
You're welcome.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0