Unable to buy 60 days free VPN - Technical Help

[gupta.yogita09]

Hello Avast Team,

Pls see below, I am trying to enter my credit card details so that I can subscribe for the free 60 days VPN but I am unable to do so.

Pls, help me to fix this error in the below screenshot. I am unable to see the credit card details field and directly I am coming to this screen.

[Asyn]

Please attach your screenshot(s)/log(s), some of us don't follow external links.

[gupta.yogita09]

Please attach your screenshot(s)/log(s), some of us don't follow external links.

Done, pls advise how can I enter my credit card details?

[Asyn]

Please attach your screenshot(s)/log(s), some of us don't follow external links.

Done, pls advise how can I enter my credit card details?

Did you try clicking on "Need Help"..!?

[gupta.yogita09]

Please attach your screenshot(s)/log(s), some of us don't follow external links.

Done, pls advise how can I enter my credit card details?

Did you try clicking on "Need Help"..!?

Yes, I tried clicking on " need Help?" as well as all other words in this line but none of them is active. I have never seen such an error before. This is why I am confused.

[Asyn]

See if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)

[gupta.yogita09]

See if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)

Hello Asyn,

Pls see the below screenshots, I also tried changing the DNS settings as per the support link provided by you, and still I am getting the same error. Pls guide how can we solve this error.

Thank you.

[Asyn]

Contact sales: https://support.avast.com/en-ww/contact/sales_other_general

[gupta.yogita09]

Contact sales: https://support.avast.com/en-ww/contact/sales_other_general

Ok, I generated a complaint number. Let's see when will I get help from the Avast sales team.
Thanks for all your help.

[Asyn]

You're welcome.