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Author Topic: Payment not going through- New AVAST SUBSCRIPTION  (Read 1160 times)

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Offline shobzonline

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Payment not going through- New AVAST SUBSCRIPTION
« on: May 01, 2022, 03:05:36 AM »
My Avast premium for 1 pc will be expiring in 5 days and I was offered AVAST ultimate subscription with discount.
I filled up the payment form with correct details, but when clicking "Continue to Review", nothing happens, it didnt direct me to next page.
I clicked so many times, still it wont get me to next page, only loading with 3 dots then page remains.
Ive inputted correct details. What is the problem?

Note: (The new payment method Im inputting now is different from the old one)
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Offline Asyn

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Re: Payment not going through- New AVAST SUBSCRIPTION
« Reply #1 on: May 01, 2022, 09:45:57 AM »
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Offline billygoat319

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Re: Payment not going through- New AVAST SUBSCRIPTION
« Reply #2 on: May 01, 2022, 09:55:51 AM »
Quote from: shobzonline on May 01, 2022, 03:05:36 AM
My Avast premium for 1 pc will be expiring in 5 days and I was offered AVAST ultimate subscription with discount.
I filled up the payment form with correct details, but when clicking "Continue to Review", nothing happens, it didnt direct me to next page.
I clicked so many times, still it wont get me to next page, only loading with 3 dots then page remains.
Ive inputted correct details. What is the problem?

Note: (The new payment method Im inputting now is different from the old one)

I had the same problem a few months ago.
I contacted sales and their response was to take a screen shot of the offer and send it.
I thought to hell with that, it was their offer, and I had to prove I wasn't trying to rip them off. >:(

Seems like they are still getting same problem. :-[
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Offline r@vast

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Re: Payment not going through- New AVAST SUBSCRIPTION
« Reply #3 on: May 02, 2022, 01:23:29 PM »
Quote from: shobzonline on May 01, 2022, 03:05:36 AM
My Avast premium for 1 pc will be expiring in 5 days and I was offered AVAST ultimate subscription with discount.
I filled up the payment form with correct details, but when clicking "Continue to Review", nothing happens, it didnt direct me to next page.
I clicked so many times, still it wont get me to next page, only loading with 3 dots then page remains.
Ive inputted correct details. What is the problem?

Note: (The new payment method Im inputting now is different from the old one)

Hi,

Perhasp it is a browser issue. Try ingognito mode or a different browser. Otherwise, please contact Avast Sales support for assistance.
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Offline Carolyn4

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Re: Payment not going through- New AVAST SUBSCRIPTION
« Reply #4 on: May 03, 2022, 01:05:07 AM »
I had the same problem last month.  Called customer support and she honored the offer.  she was able to send me an email and payment processed thru email link
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