Author Topic: Avast ignores exceptions. Also keeps removing exceptions.  (Read 7163 times)

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Offline Asyn

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #15 on: May 08, 2022, 02:37:52 PM »
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Offline Rundvleeskroket

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #16 on: May 09, 2022, 01:57:31 AM »
I've been away all day. PC was on at home, mining.

I have now stopped and started the miner several times without issues.

What seems to be the problem:

1: The warning says it is the anti-exploit shield that has intervened. Whereas in reality it seems to be the anti-rootkit shield.

2: The anti-rootkit shield ignores all exceptions. Those only apply to the file shield.

3: Disabling the anti-exploit shield and/or the anti-rootkit shield, deletes all set exceptions! Even though they seemingly do not even apply to those shields.

Apparently there is no way to run a miner without disabling the anti-rootkit shield. This was not necessary with the version of Avast I was previously running, from a few months ago. And all versions in at least a year before that. But now it is.

Edit: I just submitted a bug report. I'm aware of the dangers of exceptions, but I've been running this software for over a year and so have millions of other people. Any problems would be big news fast. Just because miners are sometimes installed without consent does not mean miners are always unwanted, and there is no good way to allow for running mining software without disabling whole parts of Avast. And if Avast then doesn't even respect the exceptions set, things get very frustrating.

« Last Edit: May 09, 2022, 02:07:36 AM by Rundvleeskroket »

Offline Rundvleeskroket

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #17 on: May 10, 2022, 03:27:42 PM »
Since I disabled the anti-rootkit shield, Avast hasn't quarantined the miner again. So I think it's safe to say that is the cause.

A miner isn't a rootkit however. And the warning saying it's the anti-exploit shield that intervened is also incorrect communication, as stopping the anti-exploit shield does not stop the quarantining.

Lastly it is weird that Avast has an option to set exceptions, and still the anti-rootkit shield stops software explicitly excepted from monitoring.

These issues should be fixed.

Offline r@vast

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #18 on: May 11, 2022, 10:09:46 AM »
Since I disabled the anti-rootkit shield, Avast hasn't quarantined the miner again. So I think it's safe to say that is the cause.

A miner isn't a rootkit however. And the warning saying it's the anti-exploit shield that intervened is also incorrect communication, as stopping the anti-exploit shield does not stop the quarantining.

Lastly it is weird that Avast has an option to set exceptions, and still the anti-rootkit shield stops software explicitly excepted from monitoring.

These issues should be fixed.


Hi,

Please provide a support file ID, https://support.avast.com/article/Submit-support-file

Offline Rundvleeskroket

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #19 on: May 11, 2022, 12:30:54 PM »
Hi. I can't.

It seems I need to submit logs via the support tool, to the support portal, to get an ID.
The support portal however seems to be for paid users only. I use Avast Free.
The support portal refers me back to this forum.

Offline Asyn

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #20 on: May 11, 2022, 12:48:16 PM »
1. Download and run the support tool.
2. Post your File-ID here afterwards.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
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Offline Rundvleeskroket

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #21 on: May 15, 2022, 06:25:51 PM »
Avast turned the anti-rootkit shield back on on its own. I had it disabled and 'turned off until I turn it on again', but it still re-enabled it without my consent. And the very next time I started the miner, it quarantined the executable.

What's the point of settings if Avast just does whatever it pleases anyway?

Offline Asyn

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #22 on: May 16, 2022, 10:34:35 AM »
1. Download and run the support tool. (https://s-install.avcdn.net/support-tool/avast/avastsupport.exe)
2. Post your File-ID here afterwards, so the devs can find/check it.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline TyzRok

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #23 on: May 17, 2022, 07:38:12 PM »
same problem ... but with nbminer 41.5
« Last Edit: May 17, 2022, 07:41:12 PM by TyzRok »

Offline chris..

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #24 on: May 18, 2022, 12:48:23 PM »
Hi,
it seems that this is also the case for "T-rex mining"
https://forum.avast.com/index.php?topic=319570.0

Offline Asyn

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #25 on: May 18, 2022, 01:10:35 PM »
Well, it might help to provide the requested (Reply #18) logs... ;)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline taskr36

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #26 on: May 22, 2022, 04:56:06 AM »
Do you need someone to upload the support file? Where should I upload or send it to? I'm having this same issue with t-rex where it ignores all my exceptions now. I'm getting sick of fighting with this and am ready to go with a different antivirus if this can't be fixed. If you just need the name of the file, here it is.

20220522_0243_WEP8P_1357545531


Offline taskr36

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #27 on: May 22, 2022, 05:09:54 AM »
I disabled the anti-rootkit shield and that fixed mine for now as well. They really hide it though, rather than listing it with the other shields.
« Last Edit: May 22, 2022, 05:16:33 AM by taskr36 »

Offline Asyn

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #28 on: May 22, 2022, 11:20:09 AM »
If you just need the name of the file, here it is.

20220522_0243_WEP8P_1357545531
Yep, should help - your File-ID is: WEP8P
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Rundvleeskroket

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Re: Avast ignores exceptions. Also keeps removing exceptions.
« Reply #29 on: May 23, 2022, 01:15:44 AM »
I disabled the anti-rootkit shield and that fixed mine for now as well. They really hide it though, rather than listing it with the other shields.

Make sure you check regularly if it is still disabled. Mine keeps re-enabling itself. And it also keeps deleting my exceptions. Last time was a couple of days ago.

I haven't done the support tool thing, because I don't know what data that collects and sends. I'm apprehensive. So thank you for sending a report. I hope it helps all of us.