Author Topic: Avast on my Samsung accounts when I never had avast.  (Read 2359 times)

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Offline David730

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Avast on my Samsung accounts when I never had avast.
« on: March 05, 2024, 01:07:22 PM »
Hey, I just noticed I have an account with avast on my Samsung Galaxy phone and I never had avast or seen it before, and when I try to remove it I get "this change isn't allowed by your admin" I checked and I don't have any avast on my phone.

Offline mchain

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Re: Avast on my Samsung accounts when I never had avast.
« Reply #1 on: March 06, 2024, 02:40:32 AM »
More details will help.
  • Android system version
  • Screenshot of your avast account
  • Screenshot of 'change isn't allowed'
  • Snip of app list
How did you find out you had avast on your system?
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline David730

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Re: Avast on my Samsung accounts when I never had avast.
« Reply #2 on: March 06, 2024, 06:38:25 PM »
Android system version: 14
Screenshot of avast account: I don't have avast account, never did!.
Snapshot of error https://ibb.co/cgV61XX

I found out by going to "manage accounts" on my s23 ultra and saw an avast account with my Gmail which I never added nor installed. And I can't remove it

Offline mchain

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Re: Avast on my Samsung accounts when I never had avast.
« Reply #3 on: March 06, 2024, 07:24:24 PM »
Attach screenshot in 'Attachments and other options' below reply box.

Did you purchase your Android as new or used?

Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline David730

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Re: Avast on my Samsung accounts when I never had avast.
« Reply #4 on: March 06, 2024, 11:23:39 PM »
Attached.
New phone I already have it for a year and first time I saw I had avast was few days ago.
I have anotjer anti-virus.

Offline mchain

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Re: Avast on my Samsung accounts when I never had avast.
« Reply #5 on: March 07, 2024, 02:31:46 AM »
Do you know this gmail account?  Is it yours?
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline David730

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Re: Avast on my Samsung accounts when I never had avast.
« Reply #6 on: March 07, 2024, 08:03:39 AM »
Yes it's mine..

Offline mchain

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Re: Avast on my Samsung accounts when I never had avast.
« Reply #7 on: March 07, 2024, 08:25:05 PM »
Well, unfortunately your best option is to reset your phone. 

You could lose all contacts, pictures, etc.,. if you do this so prepare ahead of time. 

I will bring your issue to Avast developers tho, and you should wait for instructions on how to fix your issue.  Might take a day or so.
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline David730

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Re: Avast on my Samsung accounts when I never had avast.
« Reply #8 on: March 07, 2024, 08:48:30 PM »
Thank you, please let me know their response I'll be waiting

Offline mchain

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Re: Avast on my Samsung accounts when I never had avast.
« Reply #9 on: March 15, 2024, 07:11:07 AM »
I'm sorry but no response so far.

Try contacting Avast directly here and follow instructions to build a case file for investigation here:  https://support.avast.com/en-us/article/55/#pc

Choose the support parameter best applies to you.
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803