Author Topic: Help uninstalling Avast completely  (Read 2942 times)

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Offline inchyrablue

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Help uninstalling Avast completely
« on: February 09, 2022, 11:12:53 AM »
Hi there,

Wondering if someone can help me resolve this:

- My Macbook pro crashed part way through installing Avast One for Mac (it had never previously crashed and is a 2021 model)
- Once rebooted, Avast looked as if it was installed but wouldn't open. This meant I could not access the built in uninstaller
- I uninstalled by deleting Avast from applications
- I can't reinstall Avast as it returns the error: 'avast is already installed, please uninstall the previous version first'
- Since that time, I have had continuing problems with crashes. These may be unrelated to the above, but I would like to make sure I've fully uninstalled Avast.

Any help gratefully received.


Offline bob3160

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Re: Help uninstalling Avast completely
« Reply #1 on: February 09, 2022, 07:00:50 PM »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline inchyrablue

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Re: Help uninstalling Avast completely
« Reply #2 on: February 09, 2022, 08:28:59 PM »
Sorry - but that seems to lead me to the general 'how can we help' avast support page?

Offline bob3160

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Re: Help uninstalling Avast completely
« Reply #3 on: February 09, 2022, 10:54:17 PM »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline inchyrablue

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Re: Help uninstalling Avast completely
« Reply #4 on: February 10, 2022, 11:26:00 AM »
Thanks for this - but it doesn't help in the case I described. First - I was never able to open Avast, presumably as it had crashed mid way through installation (therefore I didn't have access to the built-in uninstaller).

Second, owing to the above, I deleted the app from the applications folder by putting it in the trash..

So it looks as if Avast is not installed - but when I try to reinstall it, it tells me it is.

Any other suggestions?



Offline bob3160

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Re: Help uninstalling Avast completely
« Reply #5 on: February 10, 2022, 01:44:44 PM »
I've alerted Avast to your plight.
Let's see what they can provide.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline .: Mac :.

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Re: Help uninstalling Avast completely
« Reply #6 on: February 10, 2022, 01:53:05 PM »
To my knowledge there is no standalone uninstall tool.

Try starting the Mac in Safe Boot mode. Restart the Mac and immediately press and hold the shift key. Release shift once the login screen appears. This prevents most extensions from loading that may have interfered in the install process. Now reinstall Avast and then reboot without pressing any keys to get back to normal mode.

Hopefully you have a fully functional copy of Avast at this point, and if still needing to uninstall can use the built in uninstall procedure that was already linked to
"People who are really serious about software should make their own hardware." - Alan Kay

Offline bob3160

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Re: Help uninstalling Avast completely
« Reply #7 on: February 10, 2022, 02:00:05 PM »
Here's what Avast suggested:
Hi, open Terminal and type sudo rm -r /Library/Application\ Support/Avast  (confirm with Enter) and then reinstall Avast

Explanation: The crashed installation left some files in that directory and the new installation refuses to install, because it thinks the Avast application is already present - but in reality, there are just some leftovers from the crashed installation. If the leftovers are deleted by the command above, the application can be reinstalled as usual.
« Last Edit: February 10, 2022, 02:07:50 PM by bob3160 »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline inchyrablue

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Re: Help uninstalling Avast completely
« Reply #8 on: February 10, 2022, 04:20:17 PM »
Thanks for this - it is now allowing me to progress the install.

With this said, do you think I should be installing Avast given the fact it seemed to cause the crash last time (which I think is a kernel panic?)? Specifically - is this a known issue?

Crash report;

panic(cpu 0 caller 0xfffffe0020d787e0): [data.kalloc.16]: element modified after free (off:0, val:0x0000000000001747, sz:16, ptr:0xfffffe22883f1850)
    0: 0x0000000000001747
Debugger message: panic
Memory ID: 0x1
OS release type: User
OS version: 21A559
Kernel version: Darwin Kernel Version 21.1.0: Wed Oct 13 17:33:01 PDT 2021; root:xnu-8019.41.5~1/RELEASE_ARM64_T6000
Fileset Kernelcache UUID: 3B2CA3833A09A383D66FB36667ED9CBF
Kernel UUID: 67BCB41B-BAA4-3634-8E51-B0210457E324
iBoot version: iBoot-7429.41.5
secure boot?: YES
Paniclog version: 13
KernelCache slide: 0x0000000018c10000
KernelCache base:  0xfffffe001fc14000
Kernel slide:      0x0000000019438000
Kernel text base:  0xfffffe002043c000
Kernel text exec slide: 0x0000000019520000
Kernel text exec base:  0xfffffe0020524000
mach_absolute_time: 0x987b2375
Epoch Time:        sec       usec
  Boot    : 0x620385be 0x0003cc02
  Sleep   : 0x00000000 0x00000000
  Wake    : 0x00000000 0x00000000
  Calendar: 0x62038621 0x0005b1a7
 
Zone info:
Foreign   : 0xfffffe00282e0000 - 0xfffffe00282f4000
Native    : 0xfffffe10001a8000 - 0xfffffe30001a8000
Readonly  : 0 - 0
Metadata  : 0xfffffe7a200c8000 - 0xfffffe7a2c028000
Bitmaps   : 0xfffffe7a2c028000 - 0xfffffe7a31a7c000
CORE 0 PVH locks held: None
CORE 1 PVH locks held: None
CORE 2 PVH locks held: None
CORE 3 PVH locks held: None
CORE 4 PVH locks held: None
CORE 5 PVH locks held: None
CORE 6 PVH locks held: None
CORE 7 PVH locks held: None
CORE 8 PVH locks held: None
CORE 9 PVH locks held: None
CORE 0 is the one that panicked. Check the full backtrace for details.
CORE 1: PC=0x0000000107e81bc4, LR=0x0000000107e829c0, FP=0x000000016b9caba0
CORE 2: PC=0xfffffe00205aac70, LR=0xfffffe00205aac6c, FP=0xfffffe60ba583ef0
CORE 3: PC=0xfffffe00205aac6c, LR=0xfffffe00205aac6c, FP=0xfffffe60bae7bef0
CORE 4: PC=0xfffffe00205aac6c, LR=0xfffffe00205aac6c, FP=0xfffffe60ba793ef0
CORE 5: PC=0xfffffe00205aac6c, LR=0xfffffe00205aac6c, FP=0xfffffe6fec493ef0
CORE 6: PC=0xfffffe00205aac70, LR=0xfffffe00205aac6c, FP=0xfffffe6fec463ef0
CORE 7: PC=0xfffffe00205aac70, LR=0xfffffe00205aac6c, FP=0xfffffe60ba6f3ef0
CORE 8: PC=0xfffffe00205aac70, LR=0xfffffe00205aac6c, FP=0xfffffe60bb4f3ef0
CORE 9: PC=0xfffffe00205aac6c, LR=0xfffffe00205aac6c, FP=0xfffffe60a6fb3ef0
Panicked task 0xfffffe150dbe3128: 7184 pages, 19 threads: pid 349: WindowServer
Panicked thread: 0xfffffe1510afe1f8, backtrace: 0xfffffe6fec39aaf0, tid: 3177
                                  lr: 0xfffffe0020576488  fp: 0xfffffe6fec39ab60
                                  lr: 0xfffffe0020576158  fp: 0xfffffe6fec39abd0
                                  lr: 0xfffffe00206b2558  fp: 0xfffffe6fec39abf0
                                  lr: 0xfffffe00206a52d4  fp: 0xfffffe6fec39ac70
                                  lr: 0xfffffe00206a2c9c  fp: 0xfffffe6fec39ad30
                                  lr: 0xfffffe002052b7f8  fp: 0xfffffe6fec39ad40
                                  lr: 0xfffffe0020575dcc  fp: 0xfffffe6fec39b0e0
                                  lr: 0xfffffe0020575dcc  fp: 0xfffffe6fec39b150
                                  lr: 0xfffffe0020d74748  fp: 0xfffffe6fec39b170
                                  lr: 0xfffffe0020d787e0  fp: 0xfffffe6fec39b620
                                  lr: 0xfffffe00205dda04  fp: 0xfffffe6fec39b680
                                  lr: 0xfffffe0020c38e00  fp: 0xfffffe6fec39b6a0
                                  lr: 0xfffffe002255aa34  fp: 0xfffffe6fec39b6c0
                                  lr: 0xfffffe002257b678  fp: 0xfffffe6fec39b6e0
                                  lr: 0xfffffe0022586884  fp: 0xfffffe6fec39b750
                                  lr: 0xfffffe002256a998  fp: 0xfffffe6fec39b7e0
                                  lr: 0xfffffe0022574e90  fp: 0xfffffe6fec39b860
                                  lr: 0xfffffe002255f118  fp: 0xfffffe6fec39b8b0
                                  lr: 0xfffffe0020cd4fdc  fp: 0xfffffe6fec39b910
                                  lr: 0xfffffe0020ce1940  fp: 0xfffffe6fec39baa0
                                  lr: 0xfffffe00206733a0  fp: 0xfffffe6fec39bbc0
                                  lr: 0xfffffe002057be48  fp: 0xfffffe6fec39bc70
                                 lr: 0xfffffe002055383c  fp: 0xfffffe6fec39bce0
                                  lr: 0xfffffe002056b354  fp: 0xfffffe6fec39bd70
                                  lr: 0xfffffe00206982ac  fp: 0xfffffe6fec39be50
                                  lr: 0xfffffe00206a3160  fp: 0xfffffe6fec39bf10
                                  lr: 0xfffffe002052b7f8  fp: 0xfffffe6fec39bf20
      Kernel Extensions in backtrace:
         com.apple.iokit.IOGPUFamily(35.11)[D6840617-D3A3-393F-A190-0C64F904F3BD]@0xfffffe002255a8f0->0xfffffe0022588e83
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[3EF67662-7297-3BC3-94C3-B1F2778149E6]@0xfffffe0021848a10->0xfffffe0021863627
            dependency: com.apple.iokit.IOGraphicsFamily(593)[73F92AD6-FBB0-3F8A-A8BC-139F968E74AE]@0xfffffe0022588ec0->0xfffffe00225c0537
            dependency: com.apple.iokit.IOPCIFamily(2.9)[38E6DC01-BDA7-38F0-A6AF-C1FEAA322FB4]@0xfffffe00227d42d0->0xfffffe00227f0937
            dependency: com.apple.iokit.IOReportFamily(47)[EA48F6C5-6287-39A9-A6C6-229C5029AE20]@0xfffffe00227f0940->0xfffffe00227f398b
            dependency: com.apple.iokit.IOSurface(302.9)[AE90C4A8-943B-3D6B-B2E4-92056D53E6DC]@0xfffffe00228cd310->0xfffffe00228ed567
 
last started kext at 944840712: com.apple.driver.AppleBluetoothHIDKeyboard   228 (addr 0xfffffe001fe93bb0, size 1756)
loaded kexts:
com.apple.fileutil             20.036.15
com.apple.filesystems.autofs     3.0
com.apple.fsplaceholder              1.14.1
com.apple.driver.AppleTopCaseHIDEventDriver 5010.1
com.apple.driver.AppleBiometricServices             1
com.apple.driver.CoreKDL           1
com.apple.driver.DiskImages.ReadWriteDiskImage          493.0.0
com.apple.driver.DiskImages.UDIFDiskImage      493.0.0
com.apple.driver.DiskImages.RAMBackingStore 493.0.0
com.apple.driver.DiskImages.FileBackingStore   493.0.0
com.apple.driver.SEPHibernation             1
com.apple.driver.BCMWLANFirmware4387.Hashstore    1
com.apple.filesystems.apfs         1933.41.2
com.apple.driver.AppleUSBDeviceNCM 5.0.0
com.apple.driver.AppleThunderboltIP    4.0.3
com.apple.driver.AppleFileSystemDriver               3.0.1
com.apple.nke.l2tp         1.9
com.apple.filesystems.tmpfs      1
com.apple.filesystems.lifs            1
com.apple.IOTextEncryptionFamily          1.0.0
com.apple.filesystems.hfs.kext  582.40.4
com.apple.security.BootPolicy   1
com.apple.BootCache   40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib   1.0.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless         1.0.0d1
com.apple.AppleEmbeddedSimpleSPINORFlasher             1
com.apple.driver.ApplePMP       1
com.apple.driver.AppleSmartIO2              1
com.apple.driver.AppleCS42L84Audio    502.6
com.apple.driver.AppleSN012776Amp   502.6
com.apple.driver.AppleT6000SOCTuner 1
com.apple.driver.AppleT6000CLPCv3      1
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleALSColorSensor 1.0.0d1
com.apple.driver.AppleAOPVoiceTrigger               100.1
com.apple.driver.AppleDPDisplayTCON 1
com.apple.driver.ApplePMPFirmware    1
com.apple.driver.AppleSamsungSerial    1.0.0d1
com.apple.driver.AppleS8000AES             1
com.apple.driver.AppleEventLogHandler              1
com.apple.driver.AppleSDXC      3.1.1
com.apple.driver.AppleM68Buttons        1.0.0d1
com.apple.driver.AppleS5L8960XNCO    1
com.apple.driver.AppleT6000PMGR        1
com.apple.AGXG13X      187.57
com.apple.driver.AppleAVD        415
com.apple.driver.AppleAVE2      501.6.9
com.apple.driver.AppleJPEGDriver           4.7.8
com.apple.driver.AppleProResHW           126.2.0
com.apple.driver.AppleMobileDispT600X-DCP    140.0
com.apple.driver.AppleSPMIPMU            1.0.1
com.apple.driver.usb.AppleSynopsysUSB40XHCI 1
com.apple.driver.AppleMCDP29XXUpdateSupport           1
com.apple.driver.AppleSerialShim            1
com.apple.driver.AppleS8000DWI            1.0.0d1
com.apple.driver.AppleInterruptControllerV2     1.0.0d1
com.apple.driver.AppleT8110DART          1
com.apple.driver.AppleBluetoothModule             1
com.apple.driver.AppleBCMWLANBusInterfacePCIe         1
com.apple.driver.AppleS5L8920XPWM  1.0.0d1
com.apple.driver.AudioDMAController-T600x     100.51
com.apple.driver.AppleT6000DART          1
com.apple.driver.AppleSPIMC    1
com.apple.driver.AppleS5L8940XI2C       1.0.0d2
com.apple.driver.AppleT6000     1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.usb.AppleUSBUserHCI 1
com.apple.iokit.IOKitRegistryCompatibility           1
com.apple.iokit.EndpointSecurity             1
com.apple.driver.AppleDiskImages2        126.40.1
com.apple.AppleSystemPolicy    2.0.0
com.apple.nke.applicationfirewall            402
com.apple.kec.InvalidateHmac  1
com.apple.kec.AppleEncryptedArchive  1
com.apple.driver.AppleBluetoothHIDKeyboard  228
com.apple.driver.driverkit.serial 6.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOAVBFamily     1010.2
com.apple.plugin.IOgPTPPlugin 1000.11
com.apple.iokit.IOEthernetAVBController             1.1.0
com.apple.driver.AppleHIDKeyboard      228
com.apple.driver.AppleActuatorDriver   5400.25
com.apple.driver.AppleMultitouchDriver              5400.25
com.apple.driver.AppleHSBluetoothDriver           5010.1
com.apple.driver.IOBluetoothHIDDriver 9.0.0
com.apple.driver.AppleMesaSEPDriver  100.99
com.apple.iokit.IOBiometricFamily          1
com.apple.driver.DiskImages.KernelBacked         493.0.0
com.apple.driver.AppleTrustedAccessory             1
com.apple.iokit.AppleSEPGenericTransfer            1
com.apple.driver.AppleSEPHDCPManager            1.0.1
com.apple.driver.AppleXsanScheme       3
com.apple.driver.usb.networking             5.0.0
com.apple.driver.AppleThunderboltUSBDownAdapter    1.0.4
com.apple.driver.AppleThunderboltPCIDownAdapter     4.1.1
com.apple.driver.AppleThunderboltDPInAdapter              8.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily     8.5.0
com.apple.nke.ppp         1.9
com.apple.driver.AppleBSDKextStarter  3
com.apple.filesystems.hfs.encodings.kext            1
com.apple.driver.AppleHIDTransportSPI 5400.30
com.apple.driver.AppleHIDTransport      5400.30
com.apple.driver.AppleInputDeviceSupport         5400.30
com.apple.driver.AppleConvergedIPCOLYBTControl         1
com.apple.driver.AppleConvergedPCI     1
com.apple.driver.AppleBluetoothDebug 1
com.apple.driver.AppleBTM       1.0.1
com.apple.driver.AppleDiagnosticDataAccessReadOnly  1.0.0
com.apple.driver.AppleDCPDPTXProxy   1.0.0
com.apple.driver.DCPDPFamilyProxy      1
com.apple.driver.AppleCSEmbeddedAudio          502.6
com.apple.driver.ApplePassthroughPPM              3.0
com.apple.driver.AppleAOPAudio            102.2
com.apple.driver.AppleEmbeddedAudio 502.6
com.apple.iokit.AppleARMIISAudio         100.1
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.driver.AppleNANDConfigAccess          1.0.0
com.apple.AGXFirmwareKextG13XRTBuddy        187.57
com.apple.AGXFirmwareKextRTBuddy64              187.57
com.apple.driver.AppleStockholmControl             1.0.0
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.driver.AppleSART      1
com.apple.driver.AppleSPU        1
com.apple.driver.ApplePMGR    1
com.apple.iokit.IOGPUFamily     35.11
com.apple.driver.DCPAVFamilyProxy      1
com.apple.iokit.IOMobileGraphicsFamily-DCP    343.0.0
com.apple.driver.AppleDCP        1
com.apple.driver.AppleFirmwareKit        1
com.apple.iokit.IOMobileGraphicsFamily              343.0.0
com.apple.driver.AppleDialogPMU          1.0.1
com.apple.driver.AppleSPMI      1.0.1
com.apple.driver.AppleUSBXDCIARM     1.0
com.apple.driver.AppleUSBXDCI               1.0
com.apple.iokit.IOUSBDeviceFamily        2.0.0
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com.apple.driver.usb.AppleUSBXHCI       1.2
com.apple.driver.AppleEmbeddedUSBHost          1
com.apple.driver.usb.AppleUSBHub        1.2
com.apple.driver.usb.AppleUSBHostCompositeDevice    1.2
com.apple.driver.AppleT6000TypeCPhy 1
com.apple.driver.AppleT8103TypeCPhy 1
com.apple.driver.AppleHPM       3.4.4
com.apple.driver.AppleARMWatchdogTimer       1
com.apple.driver.AppleDisplayCrossbar 1.0.0
com.apple.iokit.IODisplayPortFamily       1.0.0
com.apple.driver.AppleTypeCPhy             1
com.apple.driver.AppleThunderboltNHI 7.2.8
com.apple.driver.AppleT6000PCIeC         1
com.apple.iokit.IOThunderboltFamily     9.3.2
com.apple.driver.ApplePIODMA 1
com.apple.driver.AppleT600xPCIe            1
com.apple.driver.AppleMultiFunctionManager  1
com.apple.driver.AppleBluetoothDebugService 1
com.apple.driver.AppleBCMWLANCore 1.0.0
com.apple.iokit.IO80211Family  1200.12.2b1
com.apple.driver.IOImageLoader              1.0.0
com.apple.driver.AppleOLYHAL 1
com.apple.driver.corecapture    1.0.4
com.apple.driver.AppleEmbeddedPCIE  1
com.apple.driver.AppleMCA2-T600x       600.95
com.apple.driver.AppleEmbeddedAudioLibs        100.9.1
com.apple.driver.AppleFirmwareUpdateKext      1
com.apple.driver.AppleH13CameraInterface       4.79.0
com.apple.driver.AppleH10PearlCameraInterface             17.0.3
com.apple.driver.AppleGPIOICController              1.0.2
com.apple.driver.AppleFireStormErrorHandler   1
com.apple.driver.AppleMobileApNonce 1
com.apple.iokit.IOTimeSyncFamily           1000.11
com.apple.driver.DiskImages     493.0.0
com.apple.iokit.IOGraphicsFamily            593
com.apple.iokit.IOBluetoothSerialManager          9.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport              9.0.0
com.apple.iokit.IOBluetoothHostControllerUARTTransport           9.0.0
com.apple.iokit.IOBluetoothHostControllerTransport      9.0.0
com.apple.driver.IOBluetoothHostControllerPCIeTransport          9.0.0
com.apple.iokit.IOBluetoothFamily          9.0.0
com.apple.driver.FairPlayIOKit   68.13.0
com.apple.iokit.CoreAnalyticsFamily       1
com.apple.iokit.CSRBluetoothHostControllerUSBTransport           9.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport              9.0.0
com.apple.driver.AppleSSE         1.0
com.apple.driver.AppleSEPKeyStore       2
com.apple.driver.AppleUSBTDM               532.40.7
com.apple.iokit.IOUSBMassStorageDriver             209.40.6
com.apple.iokit.IOPCIFamily       2.9
com.apple.iokit.IOSCSIBlockCommandsDevice    452.30.4
com.apple.iokit.IOSCSIArchitectureModelFamily 452.30.4
com.apple.driver.AppleIPAppender         1.0
com.apple.driver.AppleFDEKeyStore       28.30
com.apple.driver.AppleEffaceableStorage            1.0
com.apple.driver.AppleCredentialManager          1.0
com.apple.driver.KernelRelayHost           1
com.apple.iokit.IOUSBHostFamily            1.2
com.apple.driver.AppleUSBHostMergeProperties             1.2
com.apple.driver.usb.AppleUSBCommon              1.0
com.apple.driver.AppleSMC       3.1.9
com.apple.driver.RTBuddy          1.0.0
com.apple.driver.AppleEmbeddedTempSensor  1.0.0
com.apple.driver.AppleARMPMU             1.0
com.apple.iokit.IOAccessoryManager     1.0.0
com.apple.driver.AppleOnboardSerial    1.0
com.apple.iokit.IOSkywalkFamily              1.0
com.apple.driver.mDNSOffloadUserClient            1.0.1b8
com.apple.iokit.IONetworkingFamily      3.4
com.apple.iokit.IOSerialFamily   11
com.apple.driver.AppleSEPManager       1.0.1
com.apple.driver.AppleA7IOP    1.0.2
com.apple.driver.IOSlaveProcessor          1
com.apple.driver.AppleBiometricSensor 2
com.apple.iokit.IOHIDFamily      2.0.0
com.apple.driver.AppleANELoadBalancer             5.33.2
com.apple.driver.AppleH11ANEInterface              5.33.0
com.apple.AUC 1.0
com.apple.iokit.IOAVFamily        1.0.0
com.apple.iokit.IOHDCPFamily  1.0.0
com.apple.iokit.IOCECFamily      1
com.apple.iokit.IOAudio2Family 1.0
com.apple.driver.AppleIISController        100.1
com.apple.driver.AppleAudioClockLibs  100.9.1
com.apple.driver.AppleM2ScalerCSCDriver          265.0.0
com.apple.iokit.IOSurface            302.9
com.apple.driver.IODARTFamily 1
com.apple.security.quarantine  4
com.apple.security.sandbox       300.0
com.apple.kext.AppleMatch       1.0.0d1
com.apple.driver.AppleMobileFileIntegrity          1.0.5
com.apple.security.AppleImage4              4.1.0
com.apple.kext.CoreTrust            1
com.apple.iokit.IOCryptoAcceleratorFamily         1.0.1
com.apple.driver.AppleARMPlatform     1.0.2
com.apple.iokit.IOStorageFamily              2.1
com.apple.iokit.IOSlowAdaptiveClockingFamily  1.0.0
com.apple.iokit.IOReportFamily 47
com.apple.kec.pthread 1
com.apple.kec.Libm       1
com.apple.kec.corecrypto           12.0
 
 
 
** Stackshot Succeeded ** Bytes Traced 481307 (Uncompressed 1172592) **




Offline jakub.bednar

  • Avast team
  • Jr. Member
  • *
  • Posts: 51
Re: Help uninstalling Avast completely
« Reply #9 on: February 10, 2022, 05:04:12 PM »
Hello,

from the provided panic report, this is the important part

Quote
Kernel Extensions in backtrace:
com.apple.iokit.IOGPUFamily(35.11)[D6840617-D3A3-393F-A190-0C64F904F3BD]@0xfffffe002255a8f0->0xfffffe0022588e83
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[3EF67662-7297-3BC3-94C3-B1F2778149E6]@0xfffffe0021848a10->0xfffffe0021863627
            dependency: com.apple.iokit.IOGraphicsFamily(593)[73F92AD6-FBB0-3F8A-A8BC-139F968E74AE]@0xfffffe0022588ec0->0xfffffe00225c0537
            dependency: com.apple.iokit.IOPCIFamily(2.9)[38E6DC01-BDA7-38F0-A6AF-C1FEAA322FB4]@0xfffffe00227d42d0->0xfffffe00227f0937
            dependency: com.apple.iokit.IOReportFamily(47)[EA48F6C5-6287-39A9-A6C6-229C5029AE20]@0xfffffe00227f0940->0xfffffe00227f398b
            dependency: com.apple.iokit.IOSurface(302.9)[AE90C4A8-943B-3D6B-B2E4-92056D53E6DC]@0xfffffe00228cd310->0xfffffe00228ed567

This is the driver that caused the kernel panic. Avast is not involved in this. We do not even have a driver loaded in your macOS (the full listing of drivers was part of your report as well).

I would assume this was a one-time issue due to some bug in the driver. It should not affect your ability to install Avast if you are able to boot the macOS. Of course a faulty driver can cause multiple similar panics in the future.

Kind regards,

Jakub

Offline maafkari4

  • Newbie
  • *
  • Posts: 1
Re: Help uninstalling Avast completely
« Reply #10 on: June 03, 2022, 01:58:27 PM »
Thanks for this - but it doesn't help in the case I described. First - I was never able to open Avast, presumably as it had crashed mid way through installation (therefore I didn't have access to the built-in uninstaller).
get-mobdro.com
« Last Edit: June 06, 2022, 08:05:26 AM by maafkari4 »